Service Features. Company Systems will offer the Core Service Features. Company Systems will also offer, at the written request of AT&T PCS, additional service features that AT&T PCS has notified the Company it will provide in a Majority of the Southeast Region, unless the Board of Directors reasonably determines that the provision of such additional features would be financially detrimental to the Company. Unless the Board of Directors makes such a determination, any such additional features shall be adopted within one hundred twenty (120) days after the request by AT&T PCS. The Critical Network Elements are set forth on Schedule XI.
Service Features. 3.1 Power Lockable Cabinet: Lockable Cabinet contracts come with one (1) 20Amp / 120Volt circuit with Ethernet manageable power distribution unit. Addition power may be ordered at time of contract up to a maximum allowed by LightEdge. 120V power will include manageable power distribution units. 208V power will not include PDUs. Following initial installation, LightEdge may restrict the ability to add additional power circuits based on power and cooling consumption within the data center. Shared Collocation: A shared collocation contract provides one (1) 120V outlet with a maximum power draw of two (2) Amps. Up to one additional two (2) Amp power port may be ordered to provide redundant power. At no point shall more than two power ports be allocated to a single contracted device. All power ports are standard NEMA 5-15 outlets.
Service Features. 48 8.3 Quality Standards.......................................................... 48 8.4 No Change of Business...................................................... 49 8.5
Service Features. The Sendmarc add-on Service (Powered by SYNAQ) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): DMARC DNS Hosting − Clients create a single DNS change with their DNS provider to link their DMARC DNS record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients can manage their DMARC policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF DNS Hosting − Clients create a single DNS change with their DNS provider to link their SPF record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients’ can manage their SPF policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF Optimisation − SPF limits the amount of nested DNS hostname lookups in a single SPF record to a maximum of 10. These lookups are generally done when clients need to "include" 3rd party mail senders' records (e.g. marketing mail providers) in their own SPF records. Sendmarc increases this limit so that clients can include and therefore authorise more mail senders in a single SPF record. DKIM DNS Hosting − Sendmarc can host and publish DKIM keys for a client. Management and generation of new DKIM keys can be done directly from the web application when clients want to sign mail originating from new mail providers. DNS Change History − Provides an audit trail history of all DNS changes made for DMARC, SPF, and DKIM. Reporting − Reports can be viewed via the UI. More advanced packages will receive system notifications via email. Accessibility − Access to data via the UI and API (for advanced packages). Remote Support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays).
Service Features. In addition to the features of the Service as described in Exhibit C, the Service shall also conform with the following requirements:
Service Features. All timeframes listed in the Service Features table are targets subject to commercially reasonable efforts, except those with a Service Level Agreement, as indicated below. Feature Frequency/Availability Description Remote Monitoring 24x7 Veritas will perform remote monitoring of the Customer’s EV environment by establishing a persistent VPN from the MEV monitoring platform to the Customer network. Monitored items include, but are not limited to, the following: Service & task status EV server CPU and memory consumption Disk space usage and available free space SQL database & log status Items awaiting backup Monthly Report (with Service Level Agreement) Sent by 7th business day of each calendar month Veritas will provide Customer with a monthly service summary report with details of incident remediation, Veritas’ adherence to the applicable Service Level Agreements (as described herein), and operational metrics such as: Mailbox archiving information Storage archive information Storage savings Incidents opened and resolved If Veritas fails to send the Monthly Report for the Services within the timeframe specified, Customer may be entitled to one (1) Service Credit. Service Review Every three (3) months Veritas will perform a service review with Customer to assess the status of the Services, review key activities, as well as address any Services issues. This may be performed remote or on Customer premises. Apply Major Release Application of two (2) Major Releases during initial twelve (12) month term, as applicable Application of one (1) Major Release every twelve (12) months thereafter, as applicable If a Major Release of EV is available, Veritas will help deploy this Major Release within Customer’s environment. This activity will be performed remotely and coordinated with the Customer and in no event will Veritas deploy a Major Release more often than once every twelve (12) months, except during the first initial term when Veritas may deploy two Major Releases in order to ensure EV is on a supportable version. Apply Minor Releases and Bug Fixes As released Veritas will deploy Minor Releases and Bug Fixes (sometimes referred to as software service packs and cumulative hot fixes (CHFs)), as available, for EV. This activity will be performed remotely and coordinated with the Customer. Administration and Planning Regional Business Hours Veritas will perform all administrative tasks relating to configuration items within EV and conduct planning...
Service Features. Company Systems will offer the Core Service Features. Company Systems will also offer, at the written request of AT&T PCS, additional service features that AT&T PCS has notified the Company it will provide in a Majority of the TeleCorp Region and a Majority of the Tritel Region, respectively, unless the Board of Directors reasonably determines that the provision of such additional features would be financially detrimental to the Company. Unless the Board of Directors makes such a determination, any such additional features shall be adopted within one hundred twenty (120) days after the request by AT&T PCS. The Critical Network Elements are set forth on Schedule XI.
Service Features. The SYNAQ SecureMail Service(s) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): Email filtering − Filtering of email for spam, viruses and phishing attempts. − Blocking of configured file types and emails based on size of email restrictions. - Additional risk mitigation against phishing attacks, specifically domain spoofing and whaling, using the ITP toolset, namely: Domain Anti-Spoof management, Executive Fraud Protection management and Protection Bypass management. - The risk and impact of URL based phishing, ransomware and malware attacks in emails are mitigated using LinkShield (URL threat protection). - Business rules and policies that effectively prevent the transmission of emails that contain sensitive and confidential information leaking out of the organisation via outbound email are introduced via Data Leak Prevention (DLP). - Sendmarc, powered by SYNAQ, is a service add-on to SecureMail and is available in advanced and professional options. Email spooling − Spooling of email for up to 14 days if the destination mail server is unavailable. Smart host for bidirectional mail − Mail relay services offered. Mail relaying secured via a choice of (i) SMTP authentication or (ii) source IP address. Blacklists and Whitelists − Blacklists and Whitelists configuration to and/or from an email address and/or domain. Email Quarantine − Quarantine of emails classified as spam for 30 days and the ability to release emails from the quarantine. Reporting − The SYNAQ SecureMail interface provides detailed reporting on o Audit trails of system events: includes user logins, reports generated, emails viewed and/or released from the quarantine. o Email analysis reports by domain, sending or recipient: includes percentage of email classified as clean email, spam, viruses; total data processed; total data delivered. o Sender / recipient analysis reports: includes breakdown of top senders or recipients by mail count and mail volumes. Spam training system − Ability to train the system to relearn email as clean or non- clean. Remote support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays). Critical system support 24 x 7 x 365 (1- hour response and 3-hour resolution time on system-wide critical errors). Administrator training − Administrator training for up to 2 administrators is available on request to be delivered at SYNAQ's offices....
Service Features. The service features for the relevant Service will be as stated in Table 2 below and in the Price Manual as applicable. Where any of these details are varied in the Price Manual, the up to date details published in the Price Manual will apply. KCOM Commercial in Confidence RESELLER AGREEMENT FOR CONNECT FIBRE BUSINESS COMPLETE Table 2: Connect Fibre Business Complete (Unlimited Usage) Services (available in the Hull Area) SERVICE Connect Fibre Complete VDSL 75 UL Connect Fibre Complete 75 UL Connect Fibre Complete 150 UL Connect Fibre Complete 300 UL Connect Fibre Complete 500 UL Connect Fibre Complete 750 UL Connect Fibre Complete 900 UL Equipment provided A KCOM owned ONT and where requested a KCOM owned Router Average Peak Time Speed1 (Download/ Upload) Mbps 75Mbps / 20Mbps 75Mbps / 20Mbps 150Mbps / 75Mbps 300Mbps / 150Mbps 500Mbps / 250Mbps 750Mbps / 375Mbps 900Mbps / 500Mbps Minimum Access Speeds (Down/Up) Mbps VDSL Dependent on the postcode area of the property but not less than 20Mbps N/A Domain (.xx.xx) Yes IP Address Single Email 20 POP mailboxes, each with 10 email aliases and 250MB storage Email anti-spam and anti-virus Protection Yes Business Technical Support 2nd line support on Freephone number 0800 702 20002 Default Service Level Agreement TTRF: End of the next Working Day3 85% of calls answered in <60 seconds Same Day Fix (5 Days Per Week (Monday to Friday) Service Level Agreement) TTRF: Same Day Fix 5 Days Per Week (Monday to Friday) 4 90% of calls answered in <60 seconds Same Day Fix (7 Days Per Week Service Level Agreement) TTRF: Same Day Fix 7 Days Per Week 5 90% of calls answered in <60 seconds Maintained Service Yes Webspace included 50MB basic webspace Download limits None Upload limits None Business Line Required Included Lead Time6 To be confirmed when placing Order for Services. 1 Peak Time is between the hours of noon and 2pm. The Average Peak Time Download/Upload Speed is the download/upload speed that 50% of Our retail business customers can expect to achieve during Peak Time. 2 For the avoidance of doubt, You agree to provide first line support to the Customer. In the event of a fault for which You require second line support, You should notify us by contacting Business Technical support as set out in Section 6 of this Part 3.3 Excluding network outages, telephony faults or faults that require ongoing monitoring4 Same day fix for faults reported before 1200 noon Monday to Friday5 Same day fix for faults reported before 1200 no...
Service Features. The table below is intended to provide a detailed look at each of the four tiers that comprise the Digital Assets Management/Document Imaging service. Each section in the table defines the service features that are included and excluded within each tier. Please keep in mind that the service tiers build upon one another. Basic SharePoint ECM site Included in Service Excluded from Service SharePoint ECM site SharePoint document Library Integration with KnowledgeLake Capture or Connect software KnowledgeLake Search Search page for retrieving digital documents from SharePoint document library based on metadata Content Types Collection of column fields that hold metadata associated with documents stored in the document library SharePoint ECM site with KnowledgeLake Capture and/or Connect Included in Service Excluded from Service Capture and/or Connect Index documents and upload to SharePoint ECM document library using metadata Custom processes with Capture Server Autopopulating Ability to have metadata fields based off of either information entered in other fields or database calls. SharePoint ECM site with KnowledgeLake Capture, Capture Server and/or Connect Included in Service Excluded from Service Capture Server Creating custom Capture processes for delineation of scanning and indexing duties, custom processing of documents Bulk Import of Archive Documents Using Capture Server and SharePoint Included in Service Excluded from Service Document Scanning Work with external vendor, HITS, to facilitate scanning and tagging of metadata Creating Capture Server Processes for importing documents and metadata into SharePoint Document Imaging team manually entering metadata Determining what documents need to be grouped together and which do not. Service Warranty This section describes the support structure in place for all WashU IT services and any unique warranties and specialized support associated with the Digital Assets Management/Document Imaging service. Support Model WashU IT has established technology services and systems to meet customer objectives in support of the University’s mission. To ensure IT services and systems meet customer needs, WashU IT has established the following support model: General Support
