Additional Technical Support. Additional technical assistance and equipment repairs made outside the applicable Warranty Periods shall be provided, if available, at Copper Mountain's then-current standard rates and charges under the terms and conditions of a separate agreement and at the sole discretion of Copper Mountain. Copper Mountain reserves the right to decline to accept orders for or provide Additional Technical Support Services on third party equipment at Customer locations where the cost of implementation of such services is deemed by Copper Mountain in its sole discretion to be cost prohibitive. Additional Technical Support Services at such Customer locations by Copper Mountain will be contingent upon successful negotiation, on a case by case basis, of a mutually acceptable Services compensation agreement. * Confidential Treatment Requested 8. LIMITATION OF LIABILITY IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR INDIRECT DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, OR LOST DATA, ARISING FROM OR RELATING TO THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL CUMULATIVE LIABILITY OF EITHER PARTY TO THE OTHER PARTY FOR ANY CLAIMS OR CAUSES OF ACTION ARISING UNDER OR RELATING TO THIS AGREEMENT OR PERFORMANCE OF THE SERVICES (WHETHER IN CONTRACT, IN TORT OR OTHERWISE) SHALL NOT EXCEED THE AGGREGATE AMOUNT PAID TO COPPER MOUNTAIN UNDER THIS AGREEMENT.
8.1 Customer understands that Copper Mountain's pricing is predicated on these limitations of Copper Mountain's liability and acknowledges that Copper Mountain would not enter into this Agreement without such limitations.
Additional Technical Support. In the event Client contacts Provider for technical support for matters that are not directly related to the Solution, Client shall pay Provider for Provider’s time spent on such matter at Provider’s then current hourly support rate. As of the Effective Date, the current hourly support rate is $ 150.00 per hour, which is subject to change at Provider’s discretion. Technical support provided by Provider as part of the Provider Services does not include any matter not directly related to the Solution, including, but not limited to the following and for which the Client will be billed in accordance with this Section 2.d. for any work Provider provides on such matters:
(i) Errors associated with data entry or other matters controlled by or the responsibility of the Client;
(ii) Hardware configuration issues;
(iii) Modifications or other re-configuration of Client’s network that cause errors with the Solution;
(iv) Maintenance of or failure to properly maintain Client’s network that causes errors with the Solution;
(v) Problems arising with any hardware, software, or communication services that are not provided by Provider; or
(vi) Problems arising from any viruses or other malware.
Additional Technical Support. Over the first two (2) years of this Agreement, for technical support beyond that defined in Section 4.02. Paradyne will provide additional technical support to ABI on an if, and as available basis, at Paradyne's then current technical support rate, and ABI shall pay all reasonable travel and lodging expense associated therewith if such technical support activities occur at other than Paradyne's Largo facility.
Additional Technical Support. MV will provide to Centocor additional support services of the kind referred to in Sections 7.1 and 7.2 of the Agreement, including reasonable traveling expenses, through September 30, 1997 at no charge. MV shall have no obligation to render any such services after September 30, 1997 unless the parties otherwise agree in writing as to the nature, extent and timing of the services and the amount to be paid therefor.
Additional Technical Support. Licensee may, at its option, obtain free and unlimited managed technical support regarding Microsoft’s WSPP Documentation and Windows operating systems products, by entering into a WSPP Licensed Protocol Support Addendum (a form of which is posted on the WSPP Website). Microsoft technical support personnel will have access to internal Microsoft technical resources such as its product engineering organization, and Windows operating system products source code as needed. Such technical support may include (i) information about WSPP Protocols or WSPP Documentation; (ii) information about Windows operating systems products publicly or programmatically available to Microsoft’s customers or ISVs (independent software vendors), other than source code; and/or (iii) assistance with debugging and verifying actual operation of WSPP Protocols between Windows Server and Windows Client Operating Systems products. Such technical support will not include (A) Licensee access to source code of Windows operating systems or other Microsoft products, other than by entering into a WSPP Source Code License Addendum (a form of which is posted on the WSPP Website); (B) any writing by Microsoft support personnel of source code for Implementations; or
Additional Technical Support. Additional technical support outside the scope of this Agreement may be made available to the Customer upon request. These services shall be performed on a time and materials basis at the prevailing rate of the Company in accordance with DIR Contract Number DIR-TSO-4045 Appendix C Pricing Index. Examples may include setting up user accounts, setting up printer queues, performing file conversions, system maintenance (defragmenting the disk, system fine-tuning, etc.), and operating system training.
Additional Technical Support. Licensor shall provide additional technical support services, modifications to the Licensee’s dashboard, develop custom software, setup custom reports, and/or provide custom analytics software to Licensee on request and as available at the rate of $150 per hour. If travel to the Licensee is required, the Licensee agrees to pay for travel costs and living expenses.
Additional Technical Support. If User requires more support or services in addition to those described in Exhibit A, such as, for instance, help developing an equipment recipe, then User and UNM may reach agreement on such services that UNM is willing to provide and appropriate compensation rates in a separate written agreement.
Additional Technical Support. Licensee may, at its option, obtain free and unlimited managed technical support regarding Microsoft’s WSPP Documentation and Windows operating systems products, at levels up to and including an on-site Technical Account Manager, by entering into a WSPP Licensed Protocol Support Addendum (a form of which is posted on the WSPP Website). Microsoft technical support personnel will have access to internal Microsoft technical resources such as its product engineering organization, and Windows operating system products source code as needed. Such technical support may include (i) information about WSPP Protocols or WSPP Documentation; (ii) information about Windows operating systems products publicly or programmatically available to Microsoft’s customers or ISVs (independent software vendors), other than source code; and/or (iii) assistance with debugging and verifying actual operation of WSPP Protocols between Windows Server and Windows Client Operating Systems products. Such technical support will not include (A) Licensee access to source code of Windows operating systems or other Microsoft products, other than by entering into a WSPP Source Code License Addendum (a form of which is posted on the WSPP Website); (B) any writing by Microsoft support personnel of source code for Licensed Server Implementations; or (C) any assistance regarding Licensee implementations of any underlying server functionality (as contrasted with the WSPP Protocols). Any information and assistance provided in connection with support described in this Section 3.3(b) concerning the behavior, meaning or interdependencies of Microsoft’s products or protocol implementations is provided for reference only and Licensee does not obtain any additional license rights under this Agreement as a result of any disclosure contemplated by this Section 3.3(b).
Additional Technical Support. At the request of the Licensee, additional levels of support including custom enhancements to the Product can be purchased from the Licensor at a rate and schedule to be negotiated.
