After Normal Customer Service Hours. Unless optional 24x7 support is contracted, support for Inform RMS, Inform Jail, and Inform FBR is not managed after Normal Customer Service Hours. If optional 24x7 support is contracted, after Normal Customer Service Hours: One (1) hour call back after Client telephone contact to 000.000.0000. Priority 2 issues must be called in via 800. 987.0911 in order to receive this level of response Priority Issue Definition Response Time
After Normal Customer Service Hours. Unless optional 24x7 support is contracted, support for Inform RMS, Inform Jail, a11d I11/orm FBR is not managed after Normal Customer Service Hours. If optio11al 24x7 support is co11tracted, after Normal Customer Service Hours: Thirty
After Normal Customer Service Hours. Thirty(30) minute call back after Customer telephone contact to 000-000-0000. Priority 1 issues must be called in via 877-229- 2205 in order to receive this level of response.
After Normal Customer Service Hours. One (1) hour minute call back after Customer telephone contact to 000-000-0000. Non-Urgent Priority issues may also be reported via Xxxxx://xxxxxxx.xxxxxxxxxxxxx.xxx/s/contrac- us Priority 3 – Non-Critical Normal Customer Service Hours Support: A Software Error not meeting the criteria of an Urgent or Critical Priority, has a workaround available, and involves partial loss of noncritical functionality. Such errors will be consistent and reproducible. • Loss of Non-Urgent Data (with “Non-Urgent” being defined as not causing an error classified as a Priority 1 or 2 error (above). • NIBRS State reporting issues that cause agency reports to exceed State error submission limits • UCR reporting multiple occurrence of inaccurate data Normal Customer Service Hours: Telephone calls to 000-000-0000 will be answered and managed by the first available representative. CentralSquare initially responds to a Priority 3 case within Two (2) business days after opening. Non-Critical Priority issues may also be reported via Xxxxx://xxxxxxx.xxxxxxxxxxxxx.xxx/s/contrac- us Non-Critical Priority issues are not managed after Normal Customer Service Hours.
After Normal Customer Service Hours. Unless optional 24x7 support is contracted, support for Inform RMS, Inform Jail, and Inform FBR is not managed after Normal Customer Service Hours. If optional 24x7 support is contracted, after Normal Customer Service Hours: Thirty (30) minute call back after Countytelephone Priority Issue Definition Response Time • Loss of transactional data & transactional data corruption This means one or more critical server components are non-functional disabling Inform RMS, Inform Jail, or Inform FBR, workstations. These Software Errors are defined in Special Note #1, below. contact to 000.000.0000. Priority 1 issues must be called in via 800. 987.0911 in order to receive this level of response.
