Assignment of Primary Care Providers (PCPs. The Contractor will have written policies and procedures for assigning each of its members who have not selected a primary care provider (PCP) at the time of enrollment to a PCP. The process must include at least the following features: • The Contractor must allow each enrollee to choose his or her health professional to the extent possible and appropriate. • If a Medicaid-only member does not select a PCP during enrollment, the Contractor will make an automatic assignment, taking into consideration such factors as current provider relationships, language needs (to the extent they are known), member’s area of residence and the relative proximity of the PCP to the member’s area of residence. The Contractor then must notify the member in a timely manner by telephone or in writing of his/her PCP’s name, location, and office telephone number, and how to change PCPs if desired. The Contractor will auto assign members to a NCQA recognized Patient Centered Medical Home, where possible. • In addition to the above, EOHHS recognizes the importance of members being enrolled in a certified AE and a Patient Centered Medical Home (PCMH). EOHHS expects that, as applicable to the eligible populations, the Contractor will prioritize auto-assignment
Assignment of Primary Care Providers (PCPs. Contractor shall have written policies and procedures for assigning each of its Medicaid-only members who have not selected a primary care provider (PCP) at the time of enrollment to a PCP. The process must include at least the following features: • Contractor shall make at least four attempts, not counting four on the same day, to contact the member within ten (10) days of notification of enrollment to provide information on options for selecting a PCP. Contractor shall offer freedom of choice within the PCP network of participating providers to members in making a selection. Leaving a voicemail message does not constitute an offering of freedom of choice of a PCP. • The Contractor must allow each enrollee to choose his or her health professional to the extent possible and appropriate. • If a Medicaid-only member does not select a PCP during enrollment, Contractor shall make an automatic assignment, taking into consideration such factors as current provider relationships, language needs (to the extent they are known), member’s area of residence and the relative proximity of the PCP to the member’s area of residence. Contractor then must notify the member in a timely manner by telephone or in writing of his/her PCP’s name, location, and office telephone number, and how to change PCPs if desired. Contractor shall auto assign members to a NCQA recognized patient centered medical home, where possible. • Contractor shall notify PCPs of newly assigned members in a timely manner. • If a Medicaid-only member requests a change in his or her PCP, Contractor agrees to grant the request to the extent reasonable and practical and in accordance with its policies for other enrolled groups. It is the State’s preference that a member’s reasonable request to change his or her PCP be effective the next business day. Contractor shall make every effort to ensure a PCP is selected during the period between the notification to the Contractor by EOHHS and the effective date of the enrollee’s enrollment in the Contractor’s Health Plan. If a PCP has not been selected by the enrollee’s effective date of enrollment, the Contractor will assign a PCP. In doing so, Contractor will review its records to determine whether the enrollee has a family member enrolled in the Contractor’s Health Plan and, if so and appropriate, the family’s members PCP will be assigned to the enrollee. If the enrollee does not have a family member enrolled in the Health Plan but the enrollee was previously a m...
