Availability of resources for service delivery. Local authorities require adequate resources for service delivery. The resources include human, financial, information and material. In this study human resources are the employees that work for local authorities. They posses human capital that is achieved through employing high qualified talented people with the ability to perform tasks assigned to them. Employees with such attributes give a local authority human capital advantage. Xxxxxxxxx (2005) defines human capital as the knowledge. Skills and abilities of the people employed in an organization. The human elements of the organization are those capable of learning, changing, creativity and providing thrust that can ensure long-term survival of the organization if motivated. Intellectual capital consists of the stocks and flows of knowledge and skills available to an organization (Xxxxxxxxx, 2005). Xxxxxx and Xxxxxxx (2003) suggested that human resource advantage can be traced to better people employed in an organization. Performance in local authorities can be achieved with the help of high performance work system which takes into account the factors affecting, individual performance such as recruitment procedures, motivation, training and management development (Xxxxxx et al., 1997). People are able to perform tasks if they have the right skills required for the job. For instance, local authorities’ employees are able to implement performance contracting if they are sensitized and trained to be equipped with the knowledge and skills required. According to Xxxxxxx (2003) public services in many African countries face a challenge of shortage of human resource that relate to inadequate manpower in terms of numbers and key competencies, appropriate mid set and socio-psychological dispositions. This study established the adequacy of human resources in local authorities for implementation of performance contracting. Information resource in form of information communication technologies ICT benefits local authorities in terms of enhanced service delivery, that is, record development and storage, payment of rates and other bills by customers and communication among local authority departments, other local authorities and external Government departments especially when connected to the Internet. According to Xxxxxxxxx (2002) and Xxxxxxx (2001) citizens get connected to the government offices using electronic means of connection. In turn efficiency in public service delivery is achieved through faster dissemin...
