Breakdown and repair. 8.1. You must inform us ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ .
8.2. If we delivered the Equipment to you, you must tell us your availability for us to come to the ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ . ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ , ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
8.3. If we agree that there is a fault in the Equipment, you may choose whether we should replace ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ . ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ [ ■ ■ ■ ■ / ■ ■ ■ ■ ■ ■ ■ ■ ] ■ ■ ■ ■ , ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ . ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ .
8.4. We will repair ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ :
8.4.1 the defect is reported to ■ ■ ■ ■ ■ ■ ■ ■ [ 12 ] ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ;
8.4.2 the defect results only from faulty design;
8.4.3 you have returned the ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ .
Breakdown and repair. This paragraph is a matter for your commercial judgement. If the equipment is faulty, your legal obligation is to repair or ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ . ■ ■ ■ ■ , ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ .
Breakdown and repair. 11.1. You must inform us immediately of any problem in the operation of the Equipment.
11.2. If we delivered the Equipment to you, you must tell us your availability for us to come to the Site to assess the problem and possibly collect it for assessment in our workshop. If you collected the Equipment from us or we sent it to you by carrier, you must pack and return it to us at your risk. Cost will be agreed in the invoice or via email and must be packed as per the instructions we will include. You will be liable for damages due to bad packaging - plus, a 10% commission charge may apply for loss of our income.
11.3. If we agree that there is a fault in the Equipment, we will decide whether we can replace it or terminate the hire. In any event we may refund you at our discretion for any period in which the Equipment is not usable. We shall refund to you the cost of return to us.
11.4. If you have been negligent in your care or use of the Equipment, you will pay us for appropriate replacement Equipment of the same quality without deduction for depreciation or use. We need not supply evidence of cost.
11.5. As this is a business to business transaction, the Consumer Guarantees Act does not apply.
2.4. We can arrange a payment instalment over a mutually-agreeable time frame by arrangement prior to, or after, invoice date to ensure payment is made in full if you are experiencing financial difficulty. We want to work with you to get the debt paid in the easiest and stress-free way possible.
2.5. As a last resort, if we fail to get a response and satisfactory payment or arrangements, we will send the debt to our Debt Collection agency after a certain point at our discretion once the invoice becomes overdue. This may affect your credit record and your future arrangements doing business with us. This is a last resort and we do not take this action lightly. Timing of the action depends on the size of the debt and your previous record with us regarding payment and repeated business. It is not something we treat lightly, particularly in these times of economic and wellness uncertainties.
2.6. If the debt goes to a Debt Collection agency, you will be responsible for all reasonable collection costs that the agency incurs in the recovery of the debt. The individual who signs this agreement and engages our services becomes personally responsible for any and all debts, regardless of whether they are representing a company or the operating status of said company.
2.7. We res...
Breakdown and repair. This paragraph is a matter for your commercial judgement. If ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ , ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ . ■ ■ ■ ■ , ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ .
Breakdown and repair. 8.1.1 You must inform us immediately of any problem in the operation of the Equipment.
8.1.2 We will provide support throughout hire via WhatsApp messenger or video call to resolve any problem in the operation of the Equipment.
8.1.3 If not resolved through video call guidance, you must tell us your availability for us to come to the Site to assess the issue.
8.1.4 If we agree that there is a fault in the Equipment, you may choose to terminate the hire. In any event we will refund you, for any period in which the Equipment is not useable.
8.1.5 If you have been negligent in your care or use of the Equipment, you will compensate us for appropriate replacement Equipment of the same quality without deduction for depreciation or use.
Breakdown and repair. 8.1 In the event that the Equipment suffers a Breakdown the IC must immediately stop use of the Equipment.
8.2 REDSW must be immediately informed of any Equipment Breakdown.
8.3 The IC must not undertake or permit any repair work on the Equipment without the express written permission of REDSW.
8.4 Subject to any express agreement to the contrary, all repair work shall be carried out by REDSW or IC’s, and shall be carried out at the earliest mutually convenient opportunity.
8.5 Where the Breakdown is caused by the negligence of the IC or by the misuse of the Equipment, the cost of repair or replacement of the Equipment shall be borne by the IC. The Fee shall continue to be payable by the IC during any period of stoppage.
8.6 Where the Breakdown is caused by fair wear and tear or by a fault in the Equipment the cost of repair shall be borne by REDSW, and full allowance for the Fee is respect of the period of stoppage shall be made to the IC, to be calculated from the day on which REDSW was notified of the Breakdown.
8.7 The insurance excess set by the insurance company is set at £2500 and is chargeable only to the IC if a claim is made and the vehicle or 3rd party vehicle in the case of an at fault claim that cannot be settled out of claim. The excess will be recovered on a weekly basis from the IC invoices on agreement with the IC.
Breakdown and repair. 10.1. You must inform us immediately of any problem or defect with the Equipment.
10.2. We will, as soon as practicable, repair or replace Equipment showing a defect.
10.3. If we are called out to your Event to deal with any issues with the Equipment after you have signed oL the installation, there will be additional Charges of £25.00 per hour plus travel (as defined in clause 4.2) for any work required.
10.4. If we repair or replace Equipment, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect or problem.
10.5. If you have been negligent in your care or use of the Equipment, you will pay us for appropriate replacement Equipment of the same quality without deduction for depreciation or use.
10.6. We may request a security deposit from you 1 month before the Event (as detailed in our Quotation) to be held during the Hire Period by us from which we may deduct the cost of replacement of any items which are returned after the Hire Period by you damaged or broken, or not returned at all. The cost of replacement shall be determined by our Replacement Costs List (v.2021) and this is available on request.
Breakdown and repair. 11.1. You must inform us immediately of any problem in the operation of the Equipment.
11.2. If we delivered the Equipment to you, you must tell us your availability for us to come to the Site to assess the problem and possibly collect it for assessment in our workshop. If you collected the Equipment from us or we sent it to you by carrier, you must pack and return it to us at your risk. Cost will be agreed in the invoice or via email and must be packed as per the instructions we will include. You will be liable for damages due to bad packaging - plus, a 10% commission charge may apply for loss of our income.
11.3. If we agree that there is a fault in the Equipment, we will decide whether we can replace it or terminate the hire. In any event we may refund you at our discretion for any period in which the Equipment is not usable. We shall refund to you the cost of return to us.
11.4. If you have been negligent in your care or use of the Equipment, you will pay us for appropriate replacement Equipment of the same quality without deduction for depreciation or use. We need not supply evidence of cost.
11.5. As this is a business to business transaction, the Consumer Guarantees Act does not apply.
Breakdown and repair. 15.1. If the Equipment suffers a Breakdown, the Customer will:
15.1.1. immediately stop use of the Equipment and disconnect the Equipment from the power source (where appropriate to do so);
15.1.2. immediately inform the Supplier of the Breakdown;
15.1.3. not undertake or allow any repair work on the Equipment without the prior written consent of the Supplier.
15.2. Subject to any prior written agreement to the contrary, all repair work will be carried out by the Supplier or its agents. The Supplier will endeavour to carry out all repair work as soon as mutually practicable following notification of the Breakdown by the Customer to the Supplier.
15.3. If the Supplier reasonably deduces upon inspection and investigation of the Breakdown that the Breakdown was caused by the negligence of the Customer or by the Customer’s misuse of the Equipment, or failure to comply with the terms of this Schedule 1 in respect of the Equipment:
15.3.1. the Customer will be liable for the cost of repair or replacement of the Equipment; and
15.3.2. the Hire Fee will continue to be payable in the event of Breakdown and period of repair.
15.4. If the Supplier deduces upon inspection and investigation of the Breakdown that the Breakdown was caused by fair wear and tear, or by a fault in the Equipment, the Supplier will:
15.4.1. bear the cost of repair or replacement of the Equipment; and
15.4.2. reimburse a pro rata proportion of the Hire Fee in respect of the period from notification of the Breakdown by the Customer to the Supplier to resolution of the Breakdown.
Breakdown and repair. 5.4.1 If a mechanical fault occurs during the Rental Period and a repair is required then in each and every case Europcar must be informed immediately and repairs will be arranged. The Customer shall not use the Vehicle while it is in an unroadworthy condition.
5.4.2 If the repair is covered by the manufacturer’s warranty then the repair shall be paid for by Europcar.
5.4.3 If a repair is required as a result of the Customer’s negligence, or negligent or wilful act or omission then such repairs will be at the Customer’s cost.
5.4.4 If Europcar is not immediately informed of any necessary repairs and costs are incurred as a result then such costs will be charged to the Customer.
