Breakdown Repairs a. The Hirer shall conduct all repairs aligned to the Maintenance Responsibilities Matrix (not including major failures specified in the Maintenance Responsibilities Matrix) in accordance with the Manufacturer’s recommendations and at the Hirer’s expense.
b. The Owner may serve on the Hirer a notice in writing of any defect or deficiency in the Equipment or its operation or both (whether or not that defect or deficiency comes to the Owner’s attention in the course of any inspection) requiring repair or replacement for which the Hirer is or may be responsible under this Agreement, that must be undertaken within a reasonable time
Breakdown Repairs. (Problem Resolution) Table 2 – Nature of Breakdown Nature of Breakdown Impact Repair Times from Diagnosis of Breakdown Financial Impact
Breakdown Repairs. Subject to Clause 18:
a) Breakdown repairs are handled by the Roadside Assistance Service in states and territories where the Roadside Assistance Service forms part of the Lease Terms. In those states and territories, E-STRALIAN will pay for any breakdown repair costs charged by the Roadside Assistance Service directly.
b) In states and territories where the Roadside Assistance Service is not available or in cases where the Roadside Assistance Service is unable to repair the E-bike:
(i) Punctures. E-STRALIAN will reimburse Employee for at most 3 punctured tubes per year, including fitting, at a cost of up to $25.00 including GST per incident. Punctures do not have to be repaired by an E-STRALIAN Service Provider. To get reimbursed, the Employee needs to present a receipt of the repair to E-STRALIAN.
(ii) Punctures and mobile servicing. For E-bikes for which the nominated Service Provider is a mobile mechanic, call outs for puncture repairs are not included; the standard maximum $25.00 including GST per incident reimbursement applies if a mobile mechanic is called upon to repair a puncture.
Breakdown Repairs. The Customer will not undertake any repairs without prior written authority from the Owner and is subject to clause 14(i). The Customer shall conduct all approved breakdown repairs (not including power train failures) in accordance with the manufacturer’s recommendations and at the Customer’s expense. Subject to compliance by the Customer with the terms of this Agreement, the Owner will be responsible for the power train failures, including engine, torque converter, transmission, final drives and differential. The Owner may serve on the Customer notice in writing of any defect or deficiency in the Equipment or its operation or both (whether that defect or deficiency comes to the Owner’s attention in the course of any inspection) requiring repair or replacement for which the Customer is or may be responsible under this Agreement to be undertaken within a reasonable time. The Customer is not entitled to set off any repair time from the Period of Hire.
