Repair Times. It is planned that iPads will be returned back to the student as soon as possible, and the time a student is without an iPad will be minimised. No temporary iPad will be supplied for a normal repair. Where an iPad needs to be sent off to Apple under warranty, this will take much longer. In these cases, a student will be issued with a temporary device until it is returned. Cosmetic wear and tear such as scratches and minor damage to the iPad will not be repaired providing that the function of the iPad is not significantly affected.
Repair Times. Tenant shall carry out Tenant’s permitted repair, maintenance, alterations, and improvements in the Premises only during times agreed to in advance by Landlord and in a manner which will not interfere with the rights of other tenants in the Building.
Repair Times. Choose wn Tel All Faults notified by the Customer to the Company in accordance with the Fault Management Process set out below (a Support Ticket) shall be categorised by the Company, acting reasonably given the nature of the Fault, in accordance with the following definitions and, upon request from the Customer, the Company shall notify the Customer of the categorisation of the Fault Fault Fault Description Cover Business Critical Fault VOIP Services are unavailable for multiple users. No workarounds exist and there is a severe business impact. 24 x 7 Normal Fault VOIP Services are experiencing an issue. There is no workaround Business Hours Low Priority Fault VOIP Services are experiencing an issue. There is a workaround Business Hours For Business Critical Faults, the Company will endeavour to respond to a phone call from the Customer within 15 minutes. The target mean time to repair (Target MTTR) for a Business Critical Fault is four (4) elapsed hours from the time of notification of the Business Critical Fault (via phone) by the Customer to the Network Operations Centre. For Normal Faults, the Company will endeavour to respond to a phone call from the Customer within 30 minutes. The target mean time to repair (Target MTTR) for a Normal Fault is four (4) elapsed hours from the time of notification of the Business Critical Fault (via phone) by the Customer to the Network Operations Centre. For Low Priority Faults, the Company will endeavour to respond to a phone call from the Customer within 4 Business Hours. The target mean time to repair (Target MTTR) for a Low Priority Fault is two
Repair Times. Where a fault is detected via remote line testing, the Supplier shall use best endeavours to clear the fault by 23:59 the next day, Monday to Saturday, excluding Sundays, Public and Bank Holidays. For example, if a fault is raised within the support hours on a Tuesday, it will be resolved and cleared on by Wednesday.
Repair Times. 10 3.5.1 Fibre Faults...................................... 10 3.5.2 CIENA and Nortel equipment:....................... 10 3.5.3 Building Environmental Alarms..................... 10 3.5.4 Fault Classification.............................. 11 4.0 Procedures.............................................. 12 4.1
Repair Times. 17.1 As far as CCG makes use of the repair and maintenance services pursuant to Annex 3, Chapter "Maintenance and Services", the Contractor is in particular obligated to observe the repair times (Time to Repair, TTR) pursuant to Annex 3, Chapter "Corrective Maintenance Service".
Repair Times. 17.1 If the Purchaser requires the repair and maintenance services according to Appendix 4, Section "Maintenance Services", the Contractor shall undertake to adhere to the repair times (Time to Repair, TTR) according to Appendix 4, Chapter "Corrective Maintenance Service".
Repair Times. All Faults notified by the Customer to the Company in accordance with the Fault Management Process set out below (a Support Ticket) shall be categorised by the Company, acting reasonably given the nature of the Fault, in accordance with the following definitions and, upon request from the Customer, the Company shall notify the Customer of the categorisation of the Fault. Fault Fault Description Cover Business Critical Fault VOIP Services are unavailable for multiple users. No workarounds exist and there is a severe business impact.
Repair Times. All Faults notified by the Customer to the Company in accordance with the Fault Management Process set out below (a Support Ticket) shall be categorised by the Company, acting reasonably given the nature of the Fault, in accordance with the following definitions and, upon request from the Customer, the Company shall notify the Customer of the categorisation of the Fault. Fault Fault description Critical Fault A fault which results in a substantial failure in the Customer's ability to use and receive the Services. Minor Fault A fault which is not a Critical Fault. The target mean time to repair (Target MTTR) for Critical Faults is four (4) Business Hours from the time of notification from the Customer of the Critical Fault to the Network Operating Centre in accordance with the Fault Management Process set out below. For EFM, the target mean time to repair (Target MTTR) for Critical Faults is seven
Repair Times. Diagnosis and repair times shall be measured from the earliest time a fault is detected in the iaxis NOC, either as a result of Customer reporting a fault or of the NOC personnel or systems detecting the fault directly.
