Bromcom Application Support – Essential Service Sample Clauses

Bromcom Application Support – Essential Service. Deliverable 1: Dedicated support from the School’s Support team to enable schools to deliver accurate information to the DfE, LA and Governors, helping schools to actively manage data and make real time decisions based on evidenced information. Deliverables include: • Telephone and remote support for fault resolution. • Advice and guidance on DfE legislation changes. • High quality support documentation. • Statutory return demonstrations and new user training. • Demonstrations of new software. • Additional consultation time with the Schools’ Support team can be purchased for half and full day support as required. Customer responsibilities Hoople responsibilities Academies are responsible for ensuring that the school is licensed to use the XXXX. Ensuring that schools under local authority control are licensed to use and maintain the XXXX system. Backup data must be taken on a daily basis. Telephone Service Desk. Ensure that all upgrades forwarded to the school by the Schools’ Support team are carried out in a timely manner and, where driven by Statutory Returns, in sufficient time to allow the gathering of data to produce said return. Follow-up testing and problem solving. Quick reference guides, user booklets and demonstrations to assist schools in statutory processes. Provide staff with the opportunity to work with the Schools’ Support team to ensure they have received appropriate, ongoing training for their role. Liaison with Herefordshire Council representatives to ensure that a quality service is provided to schools and academies. Ensure that all systems have appropriate antivirus software installed that is regularly updated. Liaison with other Herefordshire Public Services employees to provide a consistent and coordinated service.
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