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Dedicated Support Sample Clauses

Dedicated Support. Business Services includes online chat support and dedicated email support for your Covered Product. Email responses may be expected within one (1) business day of receipt. Please visit xxxxx://xxx.xxxx.xxx/au/support/contactus/ for details.
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Dedicated Support. 3.1 The Supplier will provide the Dedicated Support with all due care, skill and ability during the Term and any Subsequent Term unless earlier terminated for any reason. 3.2 The Supplier shall provide the Dedicated Support in accordance with the Service Level Agreements as stated in the Statement of Work. 3.3 Unless in relation to the Customer’s legitimate business needs and requirements (including but not limited to legal representation) or as otherwise agreed by the Supplier, the Customer shall not store, distribute or transmit any material through the Dedicated Support that would breach the Acceptable Use Policy. 3.4 The Customer shall remain responsible for the use of the Dedicated Support under its control, including any use by its third parties. 3.5 The Customer must take reasonable measures to ensure it does not jeopardise services supplied to third parties on the same shared access infrastructure as notified to the Customer by the Supplier in writing. This includes informing the Supplier promptly in the case of a denial-of-service attack or distributed denial-of-service attack. In the event of any such incident, the Supplier will work with the Customer to alleviate the situation as quickly as possible. The Parties shall discuss and agree appropriate action (including suspending the Dedicated Support). 3.6 The Customer shall not provide the Dedicated Support to third parties without the prior written consent of the Supplier. 3.7 The Customer acknowledges that the Supplier may at any time, with the Customer’s prior written approval, incorporate licence management software into elements of the Dedicated Support for the purposes of ensuring that licence rights are not exceeded, where the Supplier has a licencing responsibility for software installed on the Customer server. Any such costs relating to such incorporation shall be at the Customer’s sole cost and expense. 3.8 The Customer acknowledges that certain conditions outside of the Supplier’s control may adversely impact the ability of the Supplier to perform functions of the Dedicated Support. Examples of such conditions are listed below: (a) failure of Customer Hardware, software or operating system.; (b) partial or full failure of Third-Party Software; (c) Network connectivity issues between Local System Components and the Supplier’s platform; (d) Network connectivity issues between Local System Components and its third party’s servers. 3.9 The Supplier reserves the right to: (a) modify the Supp...
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Dedicated Support. 30-days) – One of our account reps will work with you and your sales associates to get the program up and running. Affiliates earn a sales commission for each weight loss program and supplement package sold when purchased with the affiliate’s unique web address during the licensing agreement period. This commission can be shared with sales associates at the discretion of the affiliate. a) $80 for each program sold b) $0 for each package of supplements Secondary Sales Commissions (None) Commission payments
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Dedicated Support. Viewpoint will provide a dedicated account/product/project manager to AOL. This person will be accountable for ensuring that all products and bug fixes are delivered to AOL in accordance with AOL’s product development schedule.
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Dedicated Support. If purchased by Client, Smarsh will provide a named individual as a point of contact for Client (“Designated Support” and the individual the “Designated Support Contact”). Designated Support is a type of Managed Service. The Designated Support Contact will provide up to the number of hours of reactive support per month as is set forth in the Order Form. The Designated Support Contact will track time on a daily basis. Time worked per day will be rounded up to the next 15 minute increment (for example, four 5 minute conversations, equaling 20 minutes, would be rounded up to 30 minutes). On a quarterly basis, Smarsh will review actual time the Designated Support Contact provided Support and will compare actual time to the hours purchased by Client. If actual time is greater than purchased hours, Client may choose to (a) strictly cap hours for all monthly Designated Support going forward (this choice (a) will expire once elected, and only choice (b) or choice (c) will be available if actual time exceeds purchased hours following such election), (b) upgrade to a higher level of Dedicated Support package, or (c) pay 150% the hourly rate specified in the Designated Support package for the actual time over the purchased hours. Dedicated Support hours expire at the end of each month and do not roll over. Smarsh will designate backup individuals if the Designated Support Contact is unavailable. Smarsh reserves the right to replace the Designated Support Contact at any time. If any service level agreement commitments are made in an Order Form, such commitments do not apply where Client does not use the Designated Support Contact contact information provided by Smarsh (as may be updated, amended or changed from time to time on prior notice to Client). Except for the overages described in this Section 1(a), Fees for Dedicated Support are invoiced monthly in arrears.
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Related to Dedicated Support

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • PROJECT SERVICES Landlord shall furnish services as follows:

  • Product Support Not applicable

Most Referenced Clauses

Most Referenced Definitions