Call Center and Operations Support Sample Clauses

Call Center and Operations Support. 6.1. Provide toll-free access during Call Center hours of operations for Participants to do the following through a Customer Care Representative, including but not limited to:
Sample 1
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Call Center and Operations Support. Provide a dedicated toll-free telephone number. Responds to participant and the County staff questions. Provides multi-lingual support or access to translation representatives. Assists employees with IVR and Web enrollment/access needs Representatives are available 7:30 a.m. to 5:30 p.m. PT. Monday through Friday, excluding the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Serves in a participant advocate role to handle inquiries and solve eligibility or claim payment issues with carriers; ability to conference in Carrier to achieve resolution. Ability to warm transfer a participant call to health carriers and vendors. Staffing and continuous evaluation of service levels to the performance agreements set forth in the contract with the County. Provide call tracking system and activity reports. Provide digitized call recording system. Provide case management system with read only system access to all County benefit department employees. Provide access to customer service knowledge base systems for the purposes of review and recommending updates to County benefit information as required on an ongoing basis. Provides the County with weekly updates on customer service activities including the reporting of trends and issues. Forwards communications to participants. Follows up with participants on the return of necessary forms and completion of enrollment activities. Assists participants by taking benefit elections/transactions (annual enrollment, life events, etc). Handles participant data requests. Executes data file loads and transmissions and audits to ensure accuracy. Advises the County of any employee benefit issues and/or problems and provides solution where applicable. Conduct customer service performance surveys and provide results to the County quarterly. Notify the County if there is any interruption of the phones that would prevent calls being routed to our dedicated customer service team.
Sample 1
Call Center and Operations Support. 1. Provide a dedicated toll-free telephone number. Contractor will assist with number porting if permissible.
Sample 1
Call Center and Operations Support. 1. Provide a dedicated toll-free telephone number.
Sample 1

Related to Call Center and Operations Support

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  • Maintenance and Operation Member-Generator agrees to maintain their system and facilities in accordance with applicable manufacturer's recommended maintenance schedule and standard prudent engineering practices. Member-Generator covenants and agrees to operate their system, facilities and equipment so as to minimize the likelihood for a malfunction or other disturbance, damaging or otherwise affecting or impairing Cooperative’s electrical system. Member-Generator shall comply with all applicable laws, regulations, zoning, building codes, safety rules and other environmental regulations or restrictions applicable to the design, installation, operation and maintenance of the Member-Generator's System. Member-Generator must, at least once every year, conduct a test to confirm that Member-Generator’s System automatically ceases to energize the output (interconnection equipment output voltage goes to zero) within two (2) seconds of being disconnected from Cooperative’s electrical system. Disconnecting the Member-Generator’s System from Cooperative’s electrical system at the visible disconnect switch and measuring the time required for the unit to cease to energize the output shall satisfy this test. Member-Generator shall maintain a record of the results of these tests and, upon request by Cooperative, shall provide a copy of the test results to Cooperative. If Member-Generator is unable to provide a copy of the test results upon request, Cooperative shall notify Member- Generator by mail that Member-Generator has thirty (30) days from the date Member-Generator receives the request to provide Cooperative with the results of a test. If Member-Generator does not provide Cooperative with the test results within the thirty (30) day time period or if the test results provided to Cooperative show that Member-Generator’s net metering unit is not functioning correctly, Cooperative may immediately disconnect Member-Generator’s System from Cooperative’s electrical system. If Member-Generator’s equipment ever fails this test, Member-Generator shall immediately disconnect Member-Generator’s System from Cooperative's electrical system. Member-Generator’s System shall not be reconnected to Cooperative's electrical system by the Member-Generator until Member-Generator’s System is repaired and operating in a normal and safe manner. Cooperative shall have the right to have a representative present and informed when any such tests are conducted. Cooperative does not warrant the testing procedures or results by the presence of its representative. Member-Generator is responsible for protecting their equipment from transient high voltage spikes caused by lightning and/or transient low voltage conditions caused by faults or short circuits, and from any other causes or events. Therefore, Cooperative shall not be responsible for damage to Member-Generator’s equipment allegedly caused by transient high voltage spikes caused by lightning and/or transient low voltage conditions caused by faults or short circuits or other causes or events. Member-Generator agrees to notify Cooperative no less than thirty (30) days prior to modification of the components or design of the Member-Generator’s System that in any way may degrade or significantly alter the System’s output characteristics. Member-Generator acknowledges that any such modifications will require submission of a new Application and Agreement to Cooperative.

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  • Application and Operation Subject Matter Clause No.

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