Turnover Plan. System Agency, in its sole discretion, may require Grantee to develop and submit a Turnover Plan at any time during the term of the Grant Agreement. Grantee must submit the Turnover Plan to System Agency for review and approval. The Turnover Plan must describe Xxxxxxx’s policies and procedures that will ensure:
i. The least disruption in the implementation and performance of grant-funded activities during Turnover; and
ii. Full cooperation with System Agency or its designee in transferring the performance and obligations of the Grant Agreement.
Turnover Plan. HHSC, in its sole discretion, may require Contractor to develop and submit a Turnover Plan at any time during the term of the Contract. Contractor must submit the Turnover Plan to HHSC for review and approval. The Turnover Plan must describe Contractor’s policies and procedures that will ensure:
i. The least disruption in the delivery of the Work during Turnover to HHSC or its designee; and
ii. Full cooperation with HHSC or its designee in transferring the Work and the obligations of the Contract.
Turnover Plan. Twelve (12) months after the Effective Date of the Contract, the MCO must provide a Turnover Plan covering the turnover of the records and information maintained to either HHSC or a subsequent contractor. The Turnover Plan will be a comprehensive document detailing the proposed schedule, activities, and resource requirements associated with the turnover tasks. The Turnover Plan must describe the MCO’s policies and procedures that will assure:
Turnover Plan. Turnover is defined as those activities that are required for the respondent to perform in order to transition contract operations to a subsequent grantee or HHSC. At the commencement and during turnover, the Grantee must ensure that HHSC and the consumers do not experience any adverse impact from the transfer of services to another entity or to HHSC. A Turnover Plan shall be submitted by Grantee within sixty (60) business days after effective date of the contract. An Annual Operations Turnover Plan shall be submitted within sixty (60) business days prior to the end of each operational year of the award. Turnover activities may include, but are not limited to:
A. Transfer of information including data (if applicable); data entry or case file software (if utilized); third-party software and modifications (if utilized); documentation relating to software and interfaces; functional business process flows; and operational information pertaining to the delivery of services;
B. Transfer of all written (including electronic format) documentation, including, but not limited to, policies and procedures, emergency and complaint documentation, and pending or in-progress eligibility determination;
C. Transfer of all training schedules and materials in electronic format including, but not limited to: development methodology, curriculum materials, training class statistics, outcomes and documentation, materials in development and supporting documentation, best practice materials, all other training and curriculum development documentation and data related to the required training of respondent staff;
D. Process and components of comprehensive and complete knowledge transfer to HHSC or to another entity of all components in the contract and the award;
E. The implementation of a quality assurance process to monitor turnover activities; and
F. Training HHSC and/or successor grantee staff in the operation of business processes and any supporting processes related to the contract and the award. The Turnover Plan shall define the activities required through the end of the award, plus six (6) months after the end of the contract. The Grantee is required to keep, maintain, and share any knowledge learned during the SNAP-Ed award term to assist in avoiding potential pitfalls during turnover and assists in successful transition to the successor grantee. At a minimum, the Turnover Plan shall include the following:
A. Turnover approach;
B. Defined tasks and subtasks for the turnove...
Turnover Plan. Grantee shall submit to HHSC a final Turnover Plan and a “ready to execute” Turnover Plan in accordance with Attachment C, Contract Deliverables, of the Grant Agreement. Grantee must maintain a current plan on file and be available for review by HHSC upon request. The Turnover Plan must define the activities required through the end of the Grant Term plus six (6) months from the end of the Grant Term. Grantee must keep, maintain, and share any knowledge learned during the Grant Term to avoid potential pitfalls during turnover and facilitate a successful transition to the successor entity. The Turnover Plan must include:
1. Turnover approach;
2. Defined tasks and subtasks for the turnover, including staffing and resource requirements;
3. Turnover schedule;
4. List all data, program, and consumer documentation and case files, including documentation maintenance and work currently in progress in the ADRC;
Turnover Plan. Grantee shall submit to HHSC a final Turnover Plan and a “ready to execute” Turnover Plan in accordance with Attachment C, Contract Deliverables, of the Grant Agreement. Grantee must maintain a current plan on file and be available for review by HHSC upon request. The Turnover Plan must define the activities required through the end of the Grant Term plus six (6) months from the end of the Grant Term. Grantee must keep, maintain, and share any knowledge learned during the Grant Term to avoid potential pitfalls during turnover and facilitate a successful transition to the successor entity. The Turnover Plan must include:
1. Turnover approach;
2. Defined tasks and subtasks for the turnover, including staffing and resource requirements;
3. Turnover schedule;
4. List all data, program, and consumer documentation and case files, including documentation maintenance and work currently in progress in the ADRC;
5. Current inventories, correspondence, documentation of outstanding issues, and other operations support documentation;
6. Staff training schedules and materials;
7. List all employees including hiring documentation, credentials (if applicable), and employment and payroll records.
8. Statement of resource requirements that must be met by a successor entity or HHSC to take over the program, including staffing and resource requirements necessary to perform the operations of the program;
9. Knowledge transfer to a successor entity or HHSC; and
10. Any other information needed for an orderly transfer of services.
Turnover Plan. Turnover is defined as those activities that are required for the respondent to perform in order to transition contract operations to a subsequent grantee or HHSC. At the commencement and during turnover, the Grantee must ensure that HHSC and the consumers do not experience any adverse impact from the transfer of services to another entity or to HHSC. A Turnover Plan shall be submitted by Grantee within sixty (60) business days after effective date of the contract. An Annual Operations Turnover Plan shall be submitted within sixty
Turnover Plan. Prior to the conclusion of this BAA, or in the event Business Associate’s company ceases to do business or no longer exist, Business Associate shall provide, at no extra charge, assistance in turning over the data to Covered Entity or its agent or contractor. Timing: A draft Turnover plan is due to Business Associate within thirty (30) days from the date either party submits a notification of termination, unless other appropriate timeframes have been agreed upon by both parties. If this BAA is not terminated by written notification, Business Associate shall propose a Turnover Plan three (3) months prior to the end of the BAA period, including any extensions to such period.
Turnover Plan. (a) The Contractor shall develop a turnover plan acceptable to the Board to provide for complete turnover of pharmacy benefit operations to the Board or a successor Contractor to allow the uninterrupted continuation of management of the pharmacy benefit and pharmacy claims processing. The Turnover Plan must be developed and submitted to the Board for its approval by July 1, 2004.
(b) The turnover plan must address, but is not limited to, the following areas:
Turnover Plan. (a) The Contractor shall develop a turnover plan, as indicated in Section B. - Administrative Capabilities, Part 4.0 Transition, Implementation and Turnover Plans in the document titled “Request for Proposal # ETJ0007- Administrative Services as the State of Wisconsin Pharmacy Benefit Manager dated January 28, 2010”, acceptable to the Board to provide for complete turnover of pharmacy benefit operations to the Board or a successor Contractor to allow the uninterrupted continuation of management of the pharmacy benefit and pharmacy claims processing.
(b) The turnover plan must address, but is not limited to, the following areas:
(1) Data transfer and file conversion. The Contractor shall transfer physical possession to the Board, or its designee, copies in a format acceptable to the Board and to the Contractor of the most current and complete version of all supporting documentation and all subscriber, insured and claimant files in the possession or control of the Contractor and its subcontractors and agents.
(2) Parallel processing.
(3) Testing of the system.
(4) Phase-in period.
(5) Time period for trouble shooting and consulting after the new operations begin.
(6) Fees to Contractor for turnover services, which shall reflect reasonable charges for actual costs incurred by Contractor.
(7) Contractor shall promptly supply to the Board all information in its possession or which can be reasonably obtained, that is necessary for the processing of any outstanding claims.
(8) Failure by Contractor to comply with the turnover plan as set forth in this Section 1.12 shall constitute a separate breach for which the Contractor may be liable, including for the costs of the Board obtaining substitute performance.
(c) In the event the Contractor terminates the Contract, an updated Turnover Plan (including schedule for turning over any pharmacy claims, pharmacy management procedures, all related documentation, and files) must accompany the notice of termination. In the event the Board terminates the Contract, an updated Turnover Plan shall be sent to the Board within thirty (30) days of the written notice to the Contractor.
(d) The parties shall review and update the turnover plan at least annually during the term of this Contract.
(e) The Contractor's responsibilities at the time of turnover will include management and control of its turnover assistance and reasonable cooperation with the other party or parties to the turnover.
