Cloud Support Sample Clauses

Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.
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Cloud Support. Licensor shall provide the DataSelf Cloud Support as described in Exhibit A. Licensee acknowledges that the DataSelf Cloud is hosted on a third-party cloud environment, and Licensor’s sole obligation with respect to performance is to provide the DataSelf Cloud Support.
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Cloud Support. SISW will provide support for PlantSight Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration
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Cloud Support. Licensor shall provide the Sisense Cloud Support as described in the Sisense Cloud Support Terms attached hereto as Exhibit B throughout the term of the Sales Order(s) under which the Sisense Cloud is provided. Licensee acknowledges that the Sisense Cloud is hosted on a third- party cloud environment, and Licensor’s sole obligation with respect to the performance of the Environment is to provide the Sisense Cloud Support.
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Cloud Support. SISW will classify each reported, verifiable, and reproducible incident according to the following table. Online status is reported at xxxxx://xxxxxx.xxxxxxx.xxx/. Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration  Support via chat in English from 8 am to 6 pm EST, Monday to Friday for Severity 3 & 4 only
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Cloud Support. SISW will provide support for APS Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard APS Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration
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Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support. Cloud Infrastructure. Under our “Cloud Infrastructure” offering, we will procure certain cloud infrastructure service offerings on your behalf from our third-party service provider (either Amazon Web Services or Microsoft Azure, as applicable) to host the MicroStrategy Cloud Platform in a MicroStrategy Cloud Environment, as further described in the MCE Service Guide; those infrastructure service offerings will be operated out of a data center location or region specified on an order. Each MCE Service order will list the minimum amount you will pay us during the MCE Service Term for the cloud infrastructure service offerings based on your anticipated infrastructure needs, which will reflect the fees that we anticipate we will incur from our Third-Party Solution infrastructure provider (either Amazon Web Services or Microsoft Azure, as applicable) for those offerings plus twenty percent (20%). Following the execution of an order, you may request in writing (including by email) that we procure additional cloud infrastructure service offerings during the MCE Service Term and we will procure those on your behalf. We will invoice you periodically for any additional fees that we incur from our Third-Party Solution infrastructure provider arising from your use of the MCE Service, including for those additional offerings, plus twenty percent (20%).
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Related to Cloud Support

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.

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