Complaints and Problems Sample Clauses

Complaints and Problems. For all bookings, if you have a complaint whilst away it is essential to take up the matter locally with the service provider as soon as possible to allow them/Us the opportunity to resolve the situation. Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, you must write to us within 28 days of your return to the UK giving full details of your complaint. We regret we cannot accept liability for any complaints or claims which do not involve death, personal injury or illness, if you fail to notify the complaint or claim in accordance with this clause. You are reminded that Captains of aircraft have absolute authority over the aircraft and passengers whilst boarding or in flight. The Captain or other authorised representative of an airline can refuse to carry anyone if they are deemed unruly, are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your holiday contract will terminate immediately. We will have no further responsibility or liability to you. When you book a holiday with Us you accept responsibility for the proper conduct for yourself and your party whilst on holiday. If your actions or those of a member of your party cause damage to the accommodation in which you’re staying, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify (i.e. compensate or reimburse) Us against any claim (including legal costs) made against Us by or on behalf of the owners of such accommodation or the operator of such flights or other means of transportation.
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Complaints and Problems. 8.1 If you have any urgent problems or issues with the accommodation during your stay, please contact us as soon as the problem becomes apparent by calling our emergency number 07711 264087. 8.2 If you have any questions or complaints regarding your stay, please contact us. You can telephone our customer service team at 07711 264087 us at xxxxxxx@xxxx.xxx.
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Complaints and Problems. All complaints and any problems (other than emergencies) about the Park or the actions of other residents must be reported to the Management in writing at Branford Mobile Homes, X.X. Xxx 000, Xxxxxxxx, XX 00000. Notify us immediately of any emergency by phone at (000) 000-0000 / 000-0000, and confirm it in writing as soon as possible.
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Complaints and Problems. You must notify us at once if the Student makes a complaint against any member of your Family, other person or against the School or if you wish to make a complaint concerning the Student. A copy of our Complaints Policy can be found on our website at xxx.xxxxxxxxxxxx.xx.xx or a hard copy can be provided to you on request.
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Complaints and Problems a. The Agency want all clients to have an enjoyable and pleasant holiday. b. Complaints will not be considered unless raised immediately during the course of the hire period to enable the complaint to be verified. c. If a problem arises contact the Agency immediately and we will try to resolve the problem, or refer it to the Owner.
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Complaints and Problems. 11.1 Every effort has been made to ensure that you have an enjoyable and memorable holiday. In the unlikely event that you or any member of the Renter’s Party has any reason to complain or experiences any problems with the Stay it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. Discussion of any issues or criticisms with us whilst you are in residence at the Property will usually allow any shortcomings to be rectified promptly. If any complaint cannot be resolved during your Stay, you email or write to us with full details within 28 days of the end of your Booking. You should always contact us and not allChalets if you have any complaint in relation to your Booking or the Property.
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Complaints and Problems. 14.1 You must notify me at once if you or the Student has a problem or concern with, or wishes to make a complaint against, any member of the Homestay Family or against myself. Please contact me on xxxxxx@xxxxxxxxxxxx.xx.xx 14.2 My complaints policy is available upon request 15.1 Only Xxxxxx Xxxx and the Parent(s) are parties to this agreement. Neither the Student nor the Homestay Family is party to it.
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Complaints and Problems. PPM shall make every effort to ensure that you have a trouble free stay at the Property. PPM shall do its best to sort out problems as soon as reasonably possible once it has been informed of them. If you have reason to be dissatisfied with the Property or the service of a supplier, please contact PPM and the relevant services supplier.
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Complaints and Problems. You must notify us at once if you or your Child has a problem or concern with, or wishes to makes a complaint against, any member of the Host Family or against any member of our staff. In the first instance please contact Xxxx Xxxxxxxx, the College Guardians Guardianship Manager or if the complaint concerns Xxxx Xxxxxxxx then please contact Xxxxx Xxxxxx, the College Guardians Director.
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Related to Complaints and Problems

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Problem Solving Employees and supervisors are encouraged to attempt to resolve on an informal basis, at the earliest opportunity, a problem that could lead to a grievance. If the matter is not resolved by informal discussion, or a problem-solving meeting does not occur, it may be settled in accordance with the grievance procedure. Unless mutually agreed between the Employer and the Union problem-solving discussions shall not extend the deadlines for filing a grievance. The Union Xxxxxxx or in their absence, the Local Union President, or Area Xxxxxxx, or Chief Xxxxxxx, either with the employee or alone, shall present to the appropriate supervisor a written request for a meeting. If the supervisor agrees to a problem- solving meeting, this meeting shall be held within fourteen (14) calendar days of receipt of the request. The supervisor, employee, Union Xxxxxxx, and up to one (1) other management person shall attempt to resolve the problem through direct and forthright communication. If another member of management is present that person will not be hearing the grievance at Step Two, should it progress to that Step. The employee, the Union Xxxxxxx or in their absence, the Local Union President, or Area Xxxxxxx, or Chief Xxxxxxx, may participate in problem-solving activities on paid time, in accordance with Article 31, Union Rights, Section 1H.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Legal Actions A Receiver may bring, prosecute, enforce, defend and abandon any action, suit or proceedings in relation to any Security Asset which he thinks fit.

  • Grievability Denial of a petition for reinstatement is grievable. The grievance may not be based on information other than that shared with the Employer at the time of the petition for reinstatement.

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