Common use of Complaints Procedure Clause in Contracts

Complaints Procedure. 19.1 We welcome your comments, both positive and negative, regarding the service you receive. If you are in any way dissatisfied with our service and would like to register a formal complaint, it is vital you follow our Complaints Procedure to ensure we fully consider your grievance. Our Complaints Procedure is in the “Policies” section of our website or a copy can be requested from the Home Manager.