Complaints Procedure. We have internal procedures for handling complaints fairly and promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. Please contact us if you would like further details regarding our complaints procedures.
Appears in 5 contracts
Samples: Terms of Business, Terms of Business, Terms of Business
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. You may submit a complaint to us, for example by letter, telephonetelephone or email. We will send you a written acknowledgement of your complaint promptly following receipt, e-mail, or in personenclosing details of our complaints procedures. Please contact us if you would like further details regarding our complaints procedures.
Appears in 2 contracts
Samples: Client Agreement, Client Agreement
Complaints Procedure. We have in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, email or in person. We will send you a written acknowledgement of your complaint promptly following receipt enclosing details of our complaints procedures. Please contact us if you would like further details regarding our complaints procedures.
Appears in 1 contract
Samples: Terms and Conditions
Complaints Procedure. We have in place internal procedures for handling complaints fairly and promptly. If you have a complaint, please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mailemail, or in person. We will send you a written acknowledgement of your complaint promptly following receipt enclosing details of our complaints procedures. Please contact us if you would like further details regarding our complaints procedures.
Appears in 1 contract
Samples: Terms and Conditions
Complaints Procedure. 23.1 We have internal procedures for handling complaints fairly and promptly. You may submit a complaint to usthe compliance officer, for example example, by letter, telephone, fax or e-mail, or in person. Please contact us if We will send you would like further a written acknowledgement of your complaint enclosing details of our complaints procedure. Further details regarding our complaints proceduresprocedures are available on request.
Appears in 1 contract
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. You may submit a complaint to us, for example by letter, telephone, e-maile‐mail, or in person. We will send you a written acknowledgement of your complaint promptly following receipt, enclosing details of our complaints procedures, including when and how you may be able to refer your complaint to an External Dispute Resolution party. Please contact us if you would like further details regarding our complaints procedures.
Appears in 1 contract
Samples: Client Agreement
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. You may submit a complaint to us, for example by letter, telephone, e-maile‐mail, or in person. We will send you a written acknowledgement of your complaint promptly following receipt, enclosing details of our complaint’s procedures. Please contact us if you would like further details regarding our complaints complaint’s procedures.
Appears in 1 contract
Samples: Terms and Conditions
Complaints Procedure. We have internal procedures for handling complaints fairly and promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. Please contact us if you would like further details regarding our complaints procedures.
Appears in 1 contract
Samples: Terms of Business