Quality and complaints. 1. Within thirty (30) days after performing the work and (in any case) within fourteen (14) days after the receipt of the invoice, the Client must invoke a defect in the performance of the Contractor. After expiry of this period, the performance will be deemed to be in accordance with the Agreement.
Quality and complaints. 9.1 The Seller guarantees the quality of the delivered items and the materials used for a maximum period of 6 months after delivery, subject to the items being used in a normal, careful way in accordance with the instructions and for the purpose for which they are manufactured.
Quality and complaints. 1. The Customer is required to check the quantity, quality, and properties of the delivered goods, and to check for visible damage or defects, immediately upon delivery, and in any case within seven (7) days of receipt, and to report any shortcomings in writing or by e-mail to Neskrid, stating the order and/or invoice number and enclosing the original or a copy of the consignment note. Failing this, the goods shall be deemed to comply with the Agreement.
Quality and complaints. To the extent that the provisions of this Section 6 are not consistent with the provisions of Section 6 or other parts of the PRIOR AGREEMENT, this Section 6 shall control with respect to BATCHES of REAGENT.
Quality and complaints. 1. The Client must appeal to a defect in the performance of the Contractor within thirty (30) days after the activities have been performed and (in any case) within fourteen (14) days after receipt of the invoice. After this period, the work is deemed to comply with the Agreement.
Quality and complaints. 1. Immediately upon delivery (in any case within seven (7) days after receipt) The Customer must check the goods delivered for quantities, quality, visible damage, properties or defects and report this to 2Connect in writing or by e-mail, quoting the order and/or invoice number accompanied by (a copy of) the waybill. Once this period has expired, the goods are deemed to comply with the Agreement.
Quality and complaints. 10.1 For a period of no more than 6 months following the date of delivery, we guarantee the sound quality of the goods we deliver and the materials used therefor, provided the goods are used with care, in the normal way, in accordance with our instructions and for the purpose for which they are intended. The guarantee is not valid if we deliver goods of lower quality by explicit agreement.
Quality and complaints. 10.1 Immediately upon delivery, the customer shall count, measure, weight and inspect the goods for visible defects, and invisible ones which are easily detected, prior to storage or use. Once used, the goods are deemed to satisfy the terms of the agreement unless they prove to have invisible defects that cannot easily be detected.
Quality and complaints. The following applies specifically to business services;
Quality and complaints. The contractor must have systems in place to evaluate customer satisfaction. The procedure should include the following process: Customer Complaint Log. Determine the cause for complaint. Evaluate the requirement for preventive action(s) Implement any such action(s) Review and record all such activities. Report findings to the customer within 48hrs of first contact. APPENDIX 1. SPECIFICATION FOR THE SUPPLY, INSTALLATION, INSPECTION, SERVICING AND MAINTENANCE OF OUTDOOR GYM EQUIPMENT Outdoor gym equipment is used in prisons to increase participation and to raise physical activity levels. A number of prisons already have equipment installed and in use and it is expected that demand for this type of equipment will increase. The reliability and the effectiveness of sport and recreation provision in HMPS is an important factor. HMPS has a ‘duty of care’ to ensure the health and safety of prisoners whilst using equipment and facilities and safeguarding them against any potential risks. Any equipment supplied must comply with published guidance such as relevant Health and Safety Executive (HSE) publications and consideration must always be given to the applicability of British and European safety standards. Manufacturers and those installing outdoor gym equipment have a duty under section 6 of the Health and Safety at Work Act to ensure their products do not cause harm and are safe to use, including the provision of instructions on use and maintenance of equipment provided. Suppliers must be experienced in the supply and design of layouts of equipment for outdoor activity areas, and provide high quality equipment to British and European standards. All technical information with regards to the equipment, i.e. instruction manuals, support or web link must be made available to the prison on installation of equipment.
