Quality and complaints Sample Clauses

Quality and complaints. 1. Within thirty (30) days after performing the work and (in any case) within fourteen (14) days after the receipt of the invoice, the Client must invoke a defect in the performance of the Contractor. After expiry of this period, the performance will be deemed to be in accordance with the Agreement.

Quality and complaints. 9.1 The Seller guarantees the quality of the delivered items and the materials used for a maximum period of 6 months after delivery, subject to the items being used in a normal, careful way in accordance with the instructions and for the purpose for which they are manufactured. 9.2 The Buyer shall do everything necessary upon delivery to ascertain that what has been delivered agrees with what was ordered by the Buyer. Items that are put into use are deemed to fulfil the agreement. Counterproof lies expressly with the Buyer. 9.3 Where the nature of the items permits and in other cases, complaints about quantities, dimensions, weights, quality and other faults must be submitted to the Seller in writing within 14 days of delivery of the items. 9.4 If a delivered item appears to have an invisible fault that cannot be easily ascertained within 6 months of delivery, a complaint about the fault must be submitted in writing within 14 days of the fault being discovered. 9.5 The Buyer must accept an industry-standard tolerance of 10% on the scope of delivery or any other agreed tolerance. 9.6 Items can only be returned to the Seller if the Seller is in agreement and has approved the shipping method. The items remain at the risk of the Buyer. 9.7 Complaints can never be used to suspend the payment obligations of the Buyer.

Quality and complaints. 1. Immediately upon delivery (in any case within fourteen (14) days after receipt) Buyer must check the delivered goods for quantities, quality, visible damage, properties or defects and report this to Pollex' in writing or by email, stating the order and/or invoice number and sending (a copy of) the waybill. After the expiry of the period, the goods shall be deemed to comply with the Agreement. 1. Buyer can no longer invoke defects other than those referred to in the previous paragraph if he has not complained Pollex' in writing within fourteen (14) days after he has discovered the defect or should reasonably have discovered it. 2. If Buyer processes or has processed the goods in whole or in part, Buyer has approved the goods. In that case, all liability of Pollex' will lapse.

Quality and complaints. 9.1 For a period of no more than 6 months following the date of delivery, we guarantee the quality of the goods we deliver and the materials used therefore, provided the goods are used with care, in the normal way, in accordance with our instructions and for the purpose for which they are intended. The guarantee is not valid if we deliver goods of lower quality by explicit agreement. 9.2 Immediately on deliver, the customer shall count, measure, weigh and inspect the goods for visible defects, and for invisible ones which are easily detected, prior to storage or use. Once used goods are deemed to satisfy the terms of the agreement unless they prove to have invisible defect which cannot easily be detected. 9.3 Complaints concerning quantities, dimensions, weights, visible defects and easily detectable invisible defects must be submitted to us immediately if the nature of the goods allows and, in all other cases, in writing within 14 days of the delivery of the goods. 9.4 Customers must accept the usual 10% tolerances in our branch of industry regarding quantities, dimensions and weights. 9.5 In respect of our customers, we are required to repair, replace or refund the invoice value of goods which do not satisfy the standards described in Clause 9.1, providing that the customer conducts the checks and follows the complaints procedures described in Clauses 9.2, 9.3 and 9.4, thoroughly and in good time. 9.6 Goods may be returned to us only with our written consent, both to their return and to the method of dispatch. The customer continues to bear the risk of the goods. 9.7 Complaints shall in no event entitle the customer to suspend the payment commitments.

Quality and complaints. To the extent that the provisions of this Section 6 are not consistent with the provisions of Section 6 or other parts of the PRIOR AGREEMENT, this Section 6 shall control with respect to BATCHES of REAGENT.

Quality and complaints. 1. Immediately upon delivery (in any case within seven (7) days after receipt) The Customer must check the goods delivered for quantities, quality, visible damage, properties or defects and report this to Components Express in writing or by e-mail, quoting the order and/or invoice number accompanied by (a copy of) the waybill, and provide all information necessary to enable Components Express to assess the correctness of The Customer's statement. Once this period has expired, the goods are deemed to comply with the Agreement and The Customer shall lose all rights and claims that The Customer has with regard to the non-conformity of the goods. 2. The Customer can no longer invoke any defects other than those referred to in the previous paragraph if it has not complained to Components Express in writing within seven (7) days after it has discovered the defect or should reasonably have discovered it. 3. If the goods delivered do not meet the specifications and/or quantity specifically agreed upon in writing between Components Express and The Customer, Components Express will, at Components Express's sole discretion: a. supply the missing goods; b. correct the error, defect or deficiency in such goods; c. re-supply such goods; or d. refund to The Customer the amounts actually paid by The Customer to Components Express for all or part of these goods. These are the only remedies to which Components Express is bound and/or which The Customer may require or claim from Components Express. 4. If The Customer processes the goods or has them processed in whole or in part, modified, mixed and/or sold then

Quality and complaints. The contractor must have systems in place to evaluate customer satisfaction. The procedure should include the following process: Customer Complaint Log. Determine the cause for complaint. Evaluate the requirement for preventive action(s) Implement any such action(s) Review and record all such activities. Report findings to the customer within 48hrs of first contact. APPENDIX 1. Outdoor gym equipment is used in prisons to increase participation and to raise physical activity levels. A number of prisons already have equipment installed and in use and it is expected that demand for this type of equipment will increase. The reliability and the effectiveness of sport and recreation provision in HMPS is an important factor. HMPS has a ‘duty of care’ to ensure the health and safety of prisoners whilst using equipment and facilities and safeguarding them against any potential risks. Any equipment supplied must comply with published guidance such as relevant Health and Safety Executive (HSE) publications and consideration must always be given to the applicability of British and European safety standards. Manufacturers and those installing outdoor gym equipment have a duty under section 6 of the Health and Safety at Work Act to ensure their products do not cause harm and are safe to use, including the provision of instructions on use and maintenance of equipment provided. Suppliers must be experienced in the supply and design of layouts of equipment for outdoor activity areas, and provide high quality equipment to British and European standards. All technical information with regards to the equipment, i.e. instruction manuals, support or web link must be made available to the prison on installation of equipment.

Quality and complaints. 1. Within thirty (30) days after performing the work and (in any case) within fourteen (14) days after the receipt of the invoice, the Buyer must invoke a defect in the performance of the Pollex' After expiry of this period, the performance will be deemed to be in accordance with the Agreement.

Quality and complaints. 1. Immediately upon delivery (and in any case within twenty-four (24) hours of receipt), The Customer must check the quantity, quality, visible damage, properties or defects of the delivered products and report them to AI Trading in writing or by email, stating the order and/or invoice number and accompanied by the waybill (or a copy of the waybill). Failing this, the products will be deemed to comply with the Agreement. 2. The Customer cannot claim any defects other than those referred to in the previous paragraph if it has not complained in writing to AI Trading within twenty-four (24) hours after it discovered or reasonably should have discovered the defect. 3. Once The Customer has processed all or part of the products or has had them processed, it has approved the products, upon which AI Trading' liability lapses.