Complaints Procedure. 19.1. To notify us of a complaint regarding any element of the service provided by us please contact Customer Care. 19.2. All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided to you by email. 19.3. If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 13 contracts
Samples: Suits Me Account and Prepaid Mastercard Terms and Conditions, Suits Me Account and Prepaid Mastercard Terms and Conditions, Suits Me Account and Prepaid Mastercard Terms and Conditions
Complaints Procedure. 19.1. To notify us of a complaint 20.1 Complaints regarding any element of the service provided by us please contact can be sent to Customer CareServices in writing, by e-mail or by calling.
19.2. 20.2 All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided sent to you by emailyou.
19.3. 20.3 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 8 contracts
Samples: Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
Complaints Procedure. 19.1. To notify us of a complaint 18.1 Complaints regarding any element of the service provided by us please contact can be sent in writing or by email or by calling Customer CareServices.
19.2. 18.2 All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided posted or emailed to you by emailyou.
19.3. 18.3 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 3 contracts
Samples: Quidity Plus Account Agreement, Quidity Plus Account Agreement, Quidity Plus Account Agreement
Complaints Procedure. 19.1. To notify us of a complaint 18.1 Complaints regarding any element of the service provided by us please contact can be sent to Customer CareServices via xxxxxxx@xxxxxxxxxx.xxx.
19.2. 18.2 All complaints will be subject to our complaints procedure. We will provide email you with a copy details of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided emailed to you by emailyou.
19.3. 18.3 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 2 contracts
Samples: Countingup Account Agreement, Countingup Account Agreement
Complaints Procedure. 19.1. To notify us of a complaint 18.1 Complaints regarding any element of the service provided by us please contact can be sent to Customer CareServices via instant messaging through the Self Service Account Management Portal.
19.2. 18.2 All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided posted to you by emailyou.
19.3. 18.3 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xxwww.financial-‐xxxxxxxxx.xxx.xx.
Appears in 1 contract
Samples: Tide Account Agreement
Complaints Procedure. 19.1. To 18.1 If you have any complaints about your Card you must notify us of a complaint regarding any element of the service provided by us please contact contacting Customer CareServices.
19.2. 18.2 All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided posted to you by you.
18.3 We will respond to your complaint via email.
19.3. 18.4 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 1 contract
Samples: Cardholder Agreement
Complaints Procedure. 19.1. To notify us of a complaint 18.1 Complaints regarding any element of the service provided by us please contact can be sent to Customer CareServices @ xxxxxxx@xxxxxx.xx.xx.
19.2. 18.2 All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be provided posted to you by emailyou.
19.3. 18.3 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 1 contract
Samples: Account Agreement
Complaints Procedure. 19.1. To 18.1 If you have any complaints about your Card you must notify us of a complaint regarding any element of the service provided by us please contact contacting Customer CareServices.
19.2. 18.2 All complaints will be subject to our complaints procedureComplaints Procedure. We will provide you with a copy of our complaints procedure Complaints Procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure Complaints Procedure will automatically be provided posted to you by you.
18.3 We will respond to your complaint via email.
19.3. 18.4 If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0000 000 0000). Details of the service offered by the Financial Ombudsman Service are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.
Appears in 1 contract
Samples: Cardholder Agreement