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Common use of Complaints Procedure Clause in Contracts

Complaints Procedure. 1. Complaints about the implementation of the Agreement must be submitted to the Proprietor In Writing and in a complete and clearly described manner and in a timely fashion, however at the latest within two months after the Parent has observed or could within reason have observed the shortcomings. The Parent must submit the complaint within a reasonable time limit after he/she has observed or should within reason have observed the shortcoming in the performance, in the course of which a complaint within a time limit of two months after discovery is deemed to have been submitted in a timely fashion. 2. The Proprietor handles the complaint in accordance with the internal complaints procedure. When preparing or changing this procedure the Parent Committee is entitled to issue its opinion in conformity with the provisions set forth in the Dutch Childcare Act. 3. If the complaint cannot be solved amicably then a dispute occurs that is susceptible to the dispute settlement rules of article 20.

Appears in 9 contracts

Samples: General Terms and Conditions for Out of School Care, General Terms and Conditions for Childcare Services, General Terms and Conditions for Childcare Services

Complaints Procedure. 1. Complaints about the implementation of the Agreement must be submitted to the Proprietor In Writing and in a complete and clearly described manner and in a timely fashion, however at the latest within two months after the Parent has observed or could within reason have observed the shortcomings. The Parent must submit the complaint within a reasonable time limit after he/she has observed or should within reason have observed the shortcoming in the performance, in the course of which a complaint within a time limit of two months after discovery is deemed to have been submitted in a timely fashion. 2. The Proprietor handles the complaint in accordance with the internal complaints procedure. When preparing or changing this procedure the Parent Committee is entitled to issue its opinion in conformity with the provisions set forth in the Dutch Childcare DutchChildcare Act. 3. If the complaint cannot be solved amicably then a dispute occurs that is susceptible to xx xxxxxxxxxxxxx the dispute settlement rules of article 20.

Appears in 3 contracts

Samples: General Terms and Conditions for Childcare Services, General Terms and Conditions for Childcare Services, General Terms and Conditions for Childcare, Day Nursery and Out of School Care

Complaints Procedure. 1. Complaints about the implementation of the Agreement must be submitted to the Proprietor In Writing and in a complete and clearly described manner and in a timely fashion, however at the latest within two months after the Parent has observed hasobserved or could within reason have observed the shortcomings. The Parent must submit the complaint within a reasonable time limit after he/she has observed or should within reason have observed the shortcoming in the performance, in the course of which a complaint within a time limit of two months after discovery is deemed to have been submitted in a timely fashion. 2. The Proprietor handles the complaint in accordance with the internal complaints procedure. When preparing or changing this procedure the Parent Committee is entitled to issue its opinion in conformity with the provisions set forth in the Dutch Childcare Act. 3. If the complaint thecomplaint cannot be solved besolved amicably then a dispute adispute occurs that is susceptible to the dispute settlement rules of article 20.

Appears in 1 contract

Samples: General Terms and Conditions for Childcare Services

Complaints Procedure. 1. Complaints about the implementation of the Agreement must be submitted to the Proprietor In Writing and in a complete and clearly described manner and in a timely fashion, however at the latest within two months after aGer the Parent has observed or could within reason have observed the shortcomings. The Parent must submit the complaint within a reasonable time limit after aGer he/she has observed or should within reason have observed the shortcoming in the performance, in the course of which a complaint within a time limit of two months after aGer discovery is deemed to have been submitted in a timely fashion. 2. The Proprietor handles the complaint in accordance with the internal complaints procedure. When preparing or changing this procedure the Parent Committee is entitled to issue its opinion in conformity with the provisions set forth in the Dutch Childcare Act. 3. If the complaint cannot be solved amicably then a dispute occurs that is susceptible to the dispute settlement rules of article 20.

Appears in 1 contract

Samples: General Terms and Conditions for Childcare, Day Nursery and Out of School Care