Conditions for Providing Support. Prior to logging an Incident with Provider, Company will endeavor to diagnose the nature of the Incident to ensure that it is resident in the Provider Technology and not a third party application or component. During the collaborative initial phase of reporting an Incident, Company will reciprocate a reasonable level of time and resources in accordance with the severity of Incident. Company acknowledges that Provider’s ability to perform certain Support Services may be conditioned upon access to and completeness of certain Company information as reasonably requested by Provider. Such information may include, but is not limited to, the type of hardware Company is using, a description of the Incident for which Company seeks Support Services, and additional software Company is using that falls outside the Support Services scope of coverage.
Conditions for Providing Support. Prior to logging an Incident with Provider, Company will endeavor to diagnose the nature of the Incident to ensure that it is resident in the Provider Technology and not a third party application or component. During the collaborative initial phase of reporting an Incident, Company will reciprocate a reasonable level of time and resources in accordance with the severity of Incident. Company acknowledges that Provider’s ability to perform certain Support Services may be conditioned upon access to and completeness of Unbeschadet dem vorstehenden Absatz kann der Anbieter dennoch,, auch wenn er zur Erbringung von Supportdiensten nicht verpflichtet ist anbieten, Supportdienste für das Unternehmen zu erbringen. In diesen Fällen ist der Anbieter nur verpflichtet, sich in angemessenem Umfang um die Behandlung des Vorfalls zu bemühen und das Unternehmen kann nicht die endgültige Lösung des Vorfalls fordern.
Conditions for Providing Support. XeniT’s obligation to provide Support Services is conditioned upon the following:
(a) Customer makes reasonable efforts to correct the Error after consulting with XeniT;
(b) Customer provides XeniT with sufficient information and resources to correct the Error either at XeniT’s Customer Support Center and/or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error;
(c) Customer promptly installs all Maintenance Releases; and
(d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Xxxxxx Software.
Conditions for Providing Support. Company’s obligation to provide Services in accordance with the stated Service Availability is conditioned on Customer providing Company with sufficient information and resources to correct the problem, as well as access to the personnel, hardware, and any additional systems involved in discovering the problem.
Conditions for Providing Support. Company’s obligation to provide Support Services is conditioned upon the following: (a) Licensee makes reasonable efforts to solve the problem after consulting with Company; and (b) Licensee provides Company with sufficient information and resources to correct the problem, as well as access to the personnel, hardware, and any additional systems involved in discovering the problem.
Conditions for Providing Support. Prior to logging an Incident with Digirati, Customer will endeavour to diagnose the nature of the Incident to ensure that it is resident in the Digirati Service and not a third-party application or component. During the collaborative initial phase of reporting an Incident, Customer will reciprocate a reasonable level of time and resources in accordance with the severity of Incident. Customer acknowledges that Xxxxxxxx’s ability to perform certain Support Services may be conditioned upon access to and completeness of certain Customer information as reasonably requested by Digirati. Such information may include, but is not limited to, a description of the Incident for which Customer seeks Support Services, and additional software Customer is using that falls outside the Support Services scope of coverage.
Conditions for Providing Support. BEA's obligation to provide Support Services is conditioned upon the following: (a) Customer makes reasonable efforts to solve the problem after consulting with BEA; (b) Customer provides BEA with sufficient information and resources to correct the problem either at BEA's Customer Support Center or via dial-up access at Customer's site, as well as access to the personnel, hardware, and any additional software involved in discovering the problem; (c) Customer promptly installs all Maintenance Releases; or (d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the BEA Software.
Conditions for Providing Support. PICS’ obligation to provide Support is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with PICS; (b) Customer provides PICS with sufficient information and resources to correct the Error; and (c) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to access the Subscription Services.
Conditions for Providing Support. DNNCORP’s obligation to provide Support Services is conditioned upon the following: (a) LICENSEE makes reasonable efforts to correct the Error after consulting with DNNCORP; (b) LICENSEE provides DNNCORP with sufficient information and resources to correct the Error either at DNNCORP’s Customer Support Center or via remote access to LICENSEE’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error;
(c) LICENSEE promptly installs all Maintenance Releases; and (d) LICENSEE procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. DNNCORP shall have no obligation to support or maintain any version of the Software except for Supported Versions.
Conditions for Providing Support. SecureAlert's obligation to provide Support Services is conditioned upon the following: (a) Distributor makes reasonable efforts to solve the problem after consulting with SecureAlert; (b) Distributor provides SecureAlert with sufficient information and resources to correct the problem either at SecureAlert's Support Center or via dial-up access at Distributor's site, as well as access to personnel, hardware and any additional software involved in discovering the problem; (c) Distributor promptly installs all Maintenance Releases; (d) Distributor procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software; and (e) Distributor is not in breach of any of its representations, covenants or other obligations in this Agreement, including its duties set forth in Section 2.
