Customer and Technical Support. Processor will provide reasonable customer service and technical support to Merchant in order to allow Merchant to accept and process transactions. Merchant shall respond promptly to inquiries from Cardholders and shall resolve any disputes amicably. If unresolved disputes occur with a frequency unacceptable to Bank or Processor, Bank and Processor may terminate this Agreement. Bank and Processor reserve the right to charge Merchant reasonable fees and reimbursement on an account of excessive Cardholder inquiries, refunds or Chargebacks. Merchant agrees to maintain the following information in writing with respect to each claim or defense asserted by a Cardholder for which Merchant has received notice:
Customer and Technical Support. Unless otherwise specified in your Proposal and Quotation you have access to customer and technical support between 8:30AM and 5:30PM GMT, Monday to Friday excluding UK statutory holidays. Out of hours calls are available and will be charged at £550 per each incident raised.
Customer and Technical Support. Engeneum shall maintain a customer service hotline for the Authorised Contact(s) to report problems and seek assistance in the use of the Service and/or Agent. Engeneum shall maintain an email response system that permits the Customer to report problems and seek assistance in use of the Service(s) and/or Agent via email. Unless specifically stated in the Service Agreement support will only be available Monday to Friday, 0900-1730 GMT, excluding UK public holidays.
Customer and Technical Support. (a) Tier-1 Support. The first line of integration-related customer and technical support for Subscriber's users will be provided by Subscriber, and all integration-related service calls (e.g., calls relating to how to access and order HireRight's services through the Integration Application Provider's interface and/or in accordance with Subscriber's internal ordering procedures) by Subscriber's users initially will be directed to, and responded to, by Subscriber. Subscriber will be responsible for having its representatives available to assist its users with questions or problems concerning the integration.
Customer and Technical Support. (a) Symantec agrees to continue to provide the current level of telephone and electronic customer and technical support for the Licensed Products.
Customer and Technical Support. Dearborn shall be responsible at its own expense to provide all customer and technical support relating to the Courses.
Customer and Technical Support. Sitematic will provide all customer and technical support for the Custom Site. Standard hours of operation shall be Monday through Friday (excluding holidays) from 8am to 5pm PST. Customer support shall be conducted via email and phone support in the same manner Sitematic provides service for its direct customers. The parties will work together in good faith to develop procedures for transfers between customer service personnel and other policies and practices aimed at service personnel and other policies and practices aimed at providing high quality customer services to end-users. Sitematic will have a dedicated customer support phone line represented as Tickxxx.xxx/Xxxxxxxxx. Xhen Sitematic makes the Event Form (as defined in Exhibit A) available for use by venue customers, Sitematic will be responsible for all active sites being `upgraded' to new event form. Sitematic has the right to use direct email to request the venue customer upgrades the web site themselves, but for upgrades not made within 30 days of availability. Sitematic will be responsible for edits to new Event Form.
Customer and Technical Support. Sub shall be responsible for administering and supporting the Electronic Banking and Billpay Services. Sub agrees to offer and provide support for users of Intuit products, including but not limited to Intuit Front-End Products, who subscribe to or otherwise utilize Sub's Electronic Banking and Billpay Services at least at the same level and quality, and on terms and conditions (including fees) no less favorable than those (i) Sub is providing (or is being provided on behalf of Sub) to such users during the ninety (90) day period ending at the Effective Time and (ii) which Sub and/or CheckFree provides to other users of Sub's Electronic Banking and Billpay Services for functionally equivalent services. Notwithstanding the foregoing, Sub shall have the right to refer customer queries to Intuit's customer support services.
Customer and Technical Support. Intuit shall be solely responsible for supporting Intuit Front-End Products, but excluding those features therein which relate to Sub's and/or CheckFree's Electronic Banking and Billpay Services accessible through such products. Intuit agrees to offer and provide support for users of Intuit Front-End Products, who subscribe to or otherwise utilize Sub's and/or CheckFree's Electronic Banking and Billpay Services at least at the same level, and on terms and conditions (including fees) no less favorable than those (i) Intuit is providing (or is being provided on behalf of Intuit) to such users during the ninety (90) day period ending at the Effective Time and (ii) which Intuit provides to users of Intuit's products and/or services who subscribe to or otherwise utilize Electronic Banking and Billpay Services provided by any entity other than Sub or CheckFree. Notwithstanding the foregoing, Intuit shall have the right to refer customer queries to Sub's and/or CheckFree's customer support services.
Customer and Technical Support. From the Effective Time until July 31, 1997, Intuit will continue to provide the customer and technical support it currently is providing and plans to provide (as indicated in Intuit's budget for the fiscal year ending July 31, 1997) on behalf of Sub's Electronic Banking and Billpay Services.
