Customer and Technical Support. Processor will provide reasonable customer service and technical support to Merchant in order to allow Merchant to accept and process transactions. Merchant shall respond promptly to inquiries from Cardholders and shall resolve any disputes amicably. If unresolved disputes occur with a frequency unacceptable to Bank or Processor, Bank and Processor may terminate this Agreement. Bank and Processor reserve the right to charge Merchant reasonable fees and reimbursement on an account of excessive Cardholder inquiries, refunds, or Chargebacks. Merchant agrees to maintain the following information in writing with respect to each claim or defense asserted by a Cardholder for which Merchant has received notice:
(a) The Cardholder’s n a m e ;
(b) The Card account number;
(c) The date and time the Cardholder asserted the claim or defense;
(d) The nature of the claim or defense; and
(e) The action that Merchant took in an attempt to resolve the dispute. Upon request, Merchant shall furnish Bank and Processor with this information in writing within ten (10) days.
Customer and Technical Support. Unless otherwise specified in your Proposal and Quotation you have access to customer and technical support between 8:30AM and 5:30PM GMT, Monday to Friday excluding UK statutory holidays. Out of hours calls are available and will be charged at £550 per each incident raised.
Customer and Technical Support. Unless otherwise indicated on the Order Form, UCView will provide basic customer and technical support to Customer's administrator. UCView support obligation will be limited to e-mail, chat or telephone support to Customer's administrator and/or End Users located in the U.S. and Canada during UCView’s normal support hours of 9:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday (excluding all U.S. federal holidays). UCView will only provide e-mail support to End Users outside the U.S. and Canada. All support will be provided in English. Customer support and technical support will address issues related to use of the Software (i.e., registration, navigation, configuration, installation and troubleshooting), but will not include issues with respect to any End Users' own Internet and network connectivity or computer hardware and connectivity issues. UCView may conduct maintenance of the UCView hosted Software servers, which will normally be performed each Sunday from 6:00 p.m. to 2:00 a.m.
Customer and Technical Support. Digital Samba will provide Customer and technical support for the Products to End Users in accordance with our Agreement with Customer. Please refer to that Agreement for details.
Customer and Technical Support. Sub shall be responsible for administering and supporting the Electronic Banking and Billpay Services. Sub agrees to offer and provide support for users of Intuit products, including but not limited to Intuit Front-End Products, who subscribe to or otherwise utilize Sub's Electronic Banking and Billpay Services at least at the same level and quality, and on terms and conditions (including fees) no less favorable than those (i) Sub is providing (or is being provided on behalf of Sub) to such users during the ninety (90) day period ending at the Effective Time and (ii) which Sub and/or CheckFree provides to other users of Sub's Electronic Banking and Billpay Services for functionally equivalent services. Notwithstanding the foregoing, Sub shall have the right to refer customer queries to Intuit's customer support services.
Customer and Technical Support. Intuit shall be solely responsible for supporting Intuit Front-End Products, but excluding those features therein which relate to Sub's and/or CheckFree's Electronic Banking and Billpay Services accessible through such products. Intuit agrees to offer and provide support for users of Intuit Front-End Products, who subscribe to or otherwise utilize Sub's and/or CheckFree's Electronic Banking and Billpay Services at least at the same level, and on terms and conditions (including fees) no less favorable than those (i) Intuit is providing (or is being provided on behalf of Intuit) to such users during the ninety (90) day period ending at the Effective Time and (ii) which Intuit provides to users of Intuit's products and/or services who subscribe to or otherwise utilize Electronic Banking and Billpay Services provided by any entity other than Sub or CheckFree. Notwithstanding the foregoing, Intuit shall have the right to refer customer queries to Sub's and/or CheckFree's customer support services.
Customer and Technical Support. From the Effective Time until July 31, 1997, Intuit will continue to provide the customer and technical support it currently is providing and plans to provide (as indicated in Intuit's budget for the fiscal year ending July 31, 1997) on behalf of Sub's Electronic Banking and Billpay Services.
Customer and Technical Support. LEGOO MANDARIN will provide Customer and technical support for the Products to End Users in accordance with our Agreement with Customer. For online classroom end users, we are not responsible the internet speed, the interruption of your internet service and the setup of your system. Please refer to that Agreement for details.
Customer and Technical Support. Dearborn shall be responsible at its own expense to provide all customer and technical support relating to the Courses.
Customer and Technical Support. (a) Symantec agrees to continue to provide the current level of telephone and electronic customer and technical support for the Licensed Products.
(b) The Company shall pay Symantec the fee set forth on Schedule 1 hereto for the customer and technical support services provided hereunder (the "SUPPORT SERVICES FEE").
