Customer Response System Sample Clauses

Customer Response System. Except for J5 Products and PAS Products, PPM provides primary access to maintenance and support via PPM’s Customer Response System (hereinafter “CRS”) for Customers who have a valid Software Maintenance Support Agreement. CRS is a web-based system that allows Customers the ability to submit Service Case, perform web queries, and obtain the status of Services Cases anywhere in the world, 24 x 7. General CRS procedures: (a) Service Cases (“Case(s)”): Customer submits a Case into CRS or calls into Support giving a description of the problem. The Customer receives a Case number for the request filed. (b) Case Priority: Customer responses to CRS system describing the case are used to set priority of the Case into one of four priorities: 1-Critical, 2-High, 3-Medium, and 4-Low. 1- Critical: The entire production system is completely inoperable. No users can access and/or utilize the production system. There is no possible workaround.
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Customer Response System. Except for PAS Products, PPM provides primary access to maintenance and support via Customer Response System (hereinafter “CRS”) for Customers who have a valid Software Maintenance Services Agreement. CRS is a web- based system that allows Customers the ability to submit Service Cases, perform web queries and obtain the status of a Case anywhere in the world, 24x7. Außer für PAS Produkte, bietet PPM Kunden mit gültigem Softwarepflegevertrag Softwarepflegeleistungen und Betreuung durch einen Zugang zu dem Customer- Response-System (nachfolgend „CRS“). CRS ist ein webbasiertes System, mit dem Kunden weltweit, 24x7 Servicefälle einreichen, Web-Anfragen durchführen und den Servicestatus abfragen können. General CRS procedures: Die allgemeinen CRS-Abläufe:
Sample 1
Customer Response System. Except for PAS Products (defined below), Lessor provides primary access to maintenance and support via Lessor’s Customer Response System (“CRS”). CRS is a web-based system that allows Lessees the ability to submit Service Cases (“Cases”), perform web queries, and obtain the status of an SR anywhere in the world, 24 x 7. General CRS procedures: a) Service Cases (“Case(s)”): Lessee logs a Case via CRS or calls into Support giving a description of the problem. The Lessee receives a Case number for the request filed.
Sample 1
Customer Response System. ISD provides primary access to maintenance and support for Customers who have a valid software maintenance services contract, via ISD’s Customer Response System (hereinafter “CRS”). CRS is a web-based system which allows Customers the ability to submit service requests, perform web queries, and obtain the status of service requests on a worldwide, 24-hours-a-day, seven (7) days a week basis. CRS procedures generally are: a. Service Request: Customer logs a service request via CRS giving a description of the problem. The Customer receives a SR number for the service request. b. Services Request Designation: Customer designates the service request as either “Critical” or “Normal” via CRS. A “Critical service request is a service request for a problem that prevents a user from using project critical functionality in the software that is needed in their workflow. Critical problems are production limiting with no known workaround. All other problems are designated “Normal”. c. Service Request Assignment and Resolution: If the Customer designates a service request as “Critical”, notification via CRS is sent immediately to an ISD support manager. The support manager will assign a support analyst and notification is sent to the support analyst that the Customer has submitted a critical services request. The support analyst will work with the Customer to determine a resolution of the service request. If ISD determines that the resolution of the service request requires a correction to the Software Product or third-party software, the issue will be recorded with a priority state in the development requirement database. If the Customer designates a service request as “Normal”, ISD’s support group is notified via CRS and a support analyst is assigned to review and determine a resolution to the service request.
Sample 1
Customer Response System. Except for J5 Products and PAS Products, Hexagon provides primary access to maintenance and support via Hexagon’s Customer Response System (hereinafter “CRS”) for Customers who have a valid Software Maintenance Support Agreement. CRS is a web- based system that allows Customers the ability to submit Service Cases, perform web queries, and obtain the status of Services Cases anywhere in the world, 24 x 7. General CRS procedures: (a) Service Cases (“Case(s)”): Customer submits a Case into CRS or calls into Support giving a description of the problem. The Customer receives a Case number for the request filed. (b) Case Priority: Customer responses to CRS system describing the case are used to set priority of the Case into one of four priorities: 1-Critical, 2-High, 3-Medium, and 4-Low. 1- Critical: The entire production system is completely inoperable. No users can access and/or utilize the production system. There is no possible workaround.
Sample 1
Customer Response System. Except for J5 Products (defined below), Lessor provides primary access to maintenance and support via Lessor’s Customer Response System (“CRS”). CRS is a web-based system that allows customers the ability to submit Service Requests (SR), perform web queries, and obtain the status of an SR anywhere in the world, 24 x 7. General CRS procedures: 1. SR: Lessee logs an SR via CRS giving a description of the problem. Lessee receives an SR number for the request f iled.
Sample 1

Related to Customer Response System

  • Customer Responsibility You agree that you are responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for the Service, or for software or other merchandise purchased through the Service, or any other expenses incurred in accordance with the terms of this Agreement. You agree that you are responsible for backing up (a) any data you submit, receive or transfer over the Service, including, without limitation, your email; and (b) any data, files, programs, or applications on any device you connect to the Service. You acknowledge that you are aware that content accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of your account by minors. You ratify and confirm any obligations incurred by a minor using your account.

  • Customer Responsibilities Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Services, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from the Services and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded to the Services.

  • Optional Xactimate Response Attachment (Part 2)

  • Line Item Question Response 46 Do your warranties cover all products, parts, and labor? Warranties are those supplied by the equipment manufacturers. Generally cover parts and labor. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Warranty will not cover abuse or lack of maintenance. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have coverage in the United States. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We warranty any work we preform. The equipment is covered by the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? Special order items are not returnable and will not be exchanged. If a manufacture will take back an item they consider returnable, the return must have an RMA and be returned within 90 days in the original carton. All freight, restocking, damage plus a service fee will be deducted form the credit for equipment. * 52 Describe any service contract options for the items included in your proposal. We offer preventative maintenance contracts for refrigeration equipment in Texas. DFW, Houston, Beaumont and Austin. * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days. To be considered for an open account, all new customers will be required to complete a New Customer Application and provide tax exemption certification if applicable. All applicants are subject to Strategic's Credit Terms and Policies and must meet criteria specified therein. Finance charges of 1/5% per month (18% APR) or the maximum rate that an applicant may lawfully contract to pay, whichever is less, on any payment Seller considers past due until collected. Accepted payment methods include check, ACH, wire transfer, credit card * 54 Describe any leasing or financing options available for use by educational or governmental entities. TriMark Strategic has developed business relationships with several reputable third-party leasing companies and can provide Sourcewell customers with information regarding this option upon request. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Strategic will require a valid Purchase Order from Sourcewell customers. Upon acceptance, Strategic will agree to the terms and conditions set forth in the Purchase Order. All quotes submitted by Strategic to Sourcewell customers will be on a standard Quotation Form and will have this statement regarding the Terms of Sale: "This Quote shall be subject to Trimark's Terms of Sale http//xxx.xxxxxxxxxx.xxx/XxxxXxxxx/XxxxXxxxxxxxx/Xxxx/XxxXxxx-Xxxxx- and-Conditions-of-Sale.pdf, which are incorporated herein by reference. The customer's Purchase Order terms and conditions shall govern. *

  • System and Data Access Services a. System. Subject to the terms and conditions of this Addendum and solely for the purpose of providing access to Fund Data as set forth herein, State Street hereby agrees to provide the Fund, or certain third parties approved by State Street that serve as the Fund`s investment advisors, investment managers or fund accountants (the "Fund Accountants") or as the Fund`s independent auditors (the "Auditor"), with access to State Street`s Multicurrency HORIZONR Accounting System and the other information systems described in Attachment A (collectively, the "System") on a remote basis solely on the computer hardware, system software and telecommunication links described in Attachment B (the "Designated Configuration") or on any designated substitute or back-up equipment configuration consented to in writing by State Street, such consent not to be unreasonably withheld.

  • Customer Notification By executing this Agreement, the Advisor acknowledges that as required by the Advisers Act the Sub-Advisor has supplied to the Advisor and the Trust copies of the Sub-Advisor’s Form ADV with all exhibits and attachments (including the Sub-Advisor’s statement of financial condition) and will promptly supply to the Advisor copies of all amendments or restatements of such document. Otherwise, the Advisor’s rights under federal law allow termination of this contract without penalty within five business days after entering into this contract. U.S. law also requires the Sub-Advisor to obtain, verify, and record information that identifies each person or entity that opens an account. The Sub-Advisor will ask for the Trust’s legal name, principal place of business address, and Taxpayer Identification or other identification number, and may ask for other identifying information.

  • Connectivity User is solely responsible for providing and maintaining all necessary electronic communications with Exchange, including, wiring, computer hardware, software, communication line access, and networking devices.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Interconnection Customer Provided Services The services provided by Interconnection Customer under this LGIA are set forth in Article 9.6 and Article 13.5. 1. Interconnection Customer shall be paid for such services in accordance with Article 11.6.

  • Service Description 2.1 General

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