Customer Service Data Sample Clauses

Customer Service Data. A summary narrative of praises, 2 compliments, and problems encountered with Collection and processing activities and actions
Sample 1Sample 2
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Customer Service Data. A summary narrative of praises, compliments, and problems encountered with Collection and processing activities and actions 2231 taken. Indicate type and number of Non-Collection Notices left at Service Recipient locations. A 2232 copy of the customer service log, including a summary of the type and number of complaints 2233 and their resolution. Copies of a written record of all calls related to missed pickups and 2234 responses to such calls. 2235 2236 2237 2238 2239 2240 2241 2242 2243 2244 2245 2246 2247 2248
Sample 1
Customer Service Data. Harmonic and its suppliers to the Service may collect, share (amongst Harmonic and such suppliers only) and use Customer Service Data for Harmonic’s internal business purposes, including: (a) developing updates and improvements to the Service; (b) facilitating the provision of support services; and (c) billing, auditing and verifying compliance with this Agreement. Harmonic and such suppliers will not use or share Customer Service Data in a manner other than as described above.
Sample 1
Customer Service Data. Contractor shall provide a summary narrative of praises, compliments, and problems encountered with collection and processing activities and actions taken. Contractor will indicate type and number of Non-Collection Notices left at Service Recipient locations.
Sample 1
Customer Service Data. A summary narrative of problems 2680 encountered with Collection and processing activities and actions taken. Indicate type and 2681 number of Non-Collection Notices left at Customer locations. Indicate instances of property 2682 damage or injury, significant changes in operation, market factors, publicity conducted, needs 2683 for publicity. Include description of processed material loads rejected for sale, reason for 2684 rejection and disposition of load after rejection. A printed copy of the “screen print-out” of the 2685 most current Emeryville customer service data base pages. 2686 22.04.5 Customer Base Data. CONTRACTOR shall provide, Customer 2687 base data consisting of the number of SFD, MFD and Commercial Customers billed, sorted 2688 by Customer type, Container size, number of Containers and frequency of Collection. This 2689 data shall contain the percentage and number of MFD and Commercial Customers that have 2690 Recycling Collection Service reported separately for Commercial and MFD Customers. This 2691 data shall also include a separate list of all service accounts cancelled due to non-payment, 2692 consisting of name, service address, billing address, service received, service level for each 2693 service received including Cart or Bin size and frequency of service, days of Collection and 2694 for SFD, MFD, and Commercial Customers, the Customer contact information. 2695 22.04.6 Special Events. Summary of each special event activity, (CITY- 2696 sponsored or drop-off) including; the name and date of the event, the tonnage Collected, 2697 diverted and Disposed by material type, and other services provided. CONTRACTOR shall 2698 also provide information regarding the logistics of the event and suggestions for improving 2699 future events. 2700 22.04.7 Summary of Historical and Proposed Activities. CONTRACTOR 2701 shall provide a narrative of activities undertaken during the quarter and those planned or 2702 proposed for the upcoming quarter.
Sample 1

Related to Customer Service Data

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Provider Services Charges for the following Services when ordered by a Physician for the treatment of an Injury or Illness.

  • Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.

  • Contractor Services Emerald has contracted, on an exclusive basis, with official contractors to provide certain services for the Event. Service companies other than the official contractors will not be allowed to perform any of these exclusive services. Non-exclusive services may be performed by exhibitor-appointed contractors (“EACs”) within certain guidelines. Please refer to the Exhibitor Service Manual for a listing of exclusive services and EAC guidelines.

  • GENERAL SERVICE DESCRIPTION Service Provider currently provides active medical, pharmacy(Rx) and dental administration for coverages provided through Empire and Anthem (medical), Medco(Rx), MetLife(dental) and SHPS (FSA) (Empire, Anthem, Medco, MetLife and SHPS collectively, the “Vendors”) for its U.S. Active, Salaried, Eligible Employees (“Covered Employees”). Service Provider shall keep the current contracts with the Vendors and the ITT CORPORATION SALARIED MEDICAL AND DENTAL PLAN (PLAN NUMBER 502 EIN 00-0000000) and the ITT Salaried Medical Plan and Salaried Dental Plan General Plan Terms (collectively, the “Plans”) and all coverage thereunder in full force through December 31, 2011 for Service Recipient’s Covered Employees. All claims of Service Recipient’s Covered Employees made under the Plans and incurred on or prior to December 31, 2011 the (“2011 Plan Year”) will be adjudicated in accordance with the current contract and Service Provider will continue to take such actions on behalf of Service Recipient’s Covered Employees as if such employees are employees of Service Provider. All medical, dental, pharmacy and FSA claims of Service Recipient’s Covered Employees made under the Plans (the “Claims”) will be paid by the Vendors on behalf of the Service Provider. Service Recipient will pay Service Provider for coverage based on 2011 budget premium rates previously set for the calendar year 2011 and described in the “Pricing” section below. Service Recipient will pay Service Provider monthly premium payments for this service, for any full or partial months, based on actual enrollment for the months covered post-spin using enrollments as of the first (1st) calendar day of the month, commencing on the day after the Distribution Date. Service Recipient will prepare and deliver to Service Provider a monthly self xxxx containing cost breakdown by business unit and plan tier as set forth on Attachment A, within five (5) Business Days after the beginning of each calendar month. The Service Recipient will be required to pay the Service Provider the monthly premium payments within ten (10) Business Days after the beginning of each calendar month. A detailed listing of Service Recipient’s employees covered, including the Plans and enrollment tier in which they are enrolled, will be made available to Service Provider upon its reasonable request. Service Provider will retain responsibility for executing funding of Claim payments and eligibility management with Vendors through December 31, 2013. Service Provider will conduct a Headcount True-Up (as defined below) of the monthly premiums and establish an Incurred But Not Reported (“IBNR”) claims reserve for Claims incurred prior to December 31, 2011 date, but paid after that date, and conduct a reconciliation of such reserve. See “Headcount True-Up” and “IBNR Reconciliation” sections under Additional Pricing for details.

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