Customer Service Satisfaction Sample Clauses

Customer Service Satisfaction. LS&S shall provide online customer surveys to capture feedback from customers regarding services and programs. The surveys shall utilize a Net Promoter Score (NPS) tool to gauge customer retention and loyalty. The vendor shall maintain a NPS score equal to or greater than “Great” (30-70 points).
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Customer Service Satisfaction. The service satisfaction will be measured as follows: • The Play Service level of satisfaction with the perceived level of service provided by the Provider captured for each major function through internal and/ or external surveys. • Responsiveness measures the amount of time that it takes for a Provider to handle a client request. • End user’s feedback on the services received.
Sample 1
Customer Service Satisfaction. The Operations Committee shall establish goals for providing a first−class customer and passenger experience for the public accessing and using the Campus and set benchmarks for achieving and documenting an overall customer satisfaction rating of good or better, including the following outcomes: (a) Ability for customers to retrieve information easily (legible signage, paper and digital information retrieval); (b) Ease and comfort of transport between garages, station, and platforms; (c) Accessible amenities; (d) Vibrant mix of high quality national and local retail/food establishments; (e) Ability for customers to provide feedback in an easy manner (kiosk and mobile format); and (f) Ability for customers to obtain assistance and/or information.
Sample 1
Customer Service Satisfaction. The Company conducts feedback surveys with its customers to measure their satisfaction level with the services supplied. • The level of performance is continually monitored by supervisors and managers who have daily contact with customers and/or the paperwork tail that follows when processing a removal from start to finish. • All employees must adhere to Business Procedures as implemented.
Sample 1
Customer Service Satisfaction. The Parties acknowledge and agree that an outstanding customer experience is critical to the long-term success of the Campus. The Operations Committee shall establish goals for providing a first-class customer and passenger experience for the public accessing and using the Campus and set benchmarks for achieving and documenting an overall customer satisfaction rating of good or better, including the following outcomes: (a) Ability for customers to retrieve information easily (legible signage, paper and digital information retrieval); (b) Ease and comfort of transport between garages, station, and platforms; (c) Accessible amenities; (d) Vibrant mix of high quality national and local retail/food establishments; (e) Ability for customers to provide feedback in an easy manner (kiosk and mobile format); and (f) Ability for customers to obtain assistance and/or information.
Sample 1
Customer Service Satisfaction. Employees must give priority to satisfying all internal and external customer needs and requirements in a timely manner. Customers must be treated in a courteous and professional manner by Employees at all times.
Sample 1

Related to Customer Service Satisfaction

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • PERFORMANCE MANAGEMENT SYSTEM 6.1 The Performance Plan (Annexure A) to this Agreement sets out – 6.1.1 The standards and procedures for evaluating the Employee’s performance; and 6.1.2 The intervals for the evaluation of the Employee’s performance. 6.2 Despite the establishment of agreed intervals for evaluation, the Employer may in addition review the Employee’s performance at any stage while the contract of employment remains in force; 6.3 Personal growth and development needs identified during any performance review discussion must be documented in a Personal Development Plan as well as the actions agreed to and implementation must take place within set time frames; 6.4 The Employee’s performance will be measured in terms of contributions to the goals and strategies set out in the Employer’s Integrated Development Plan (IDP) as described in 6.6 – 6.12 below; 6.5 The Employee will submit quarterly performance reports (SDBIP) and a comprehensive annual performance report at least one week prior to the performance assessment meetings to the Evaluation Panel Chairperson for distribution to the panel members for preparation purposes; 6.6 Assessment of the achievement of results as outlined in the performance plan: 6.6.1 Each KPI or group of KPIs shall be assessed according to the extent to which the specified standards or performance targets have been met and with due regard to ad-hoc tasks that had to be performed under the KPI, and the score of the employer will be given to and explained to the Employee during the assessment interview. 6.6.2 A rating on the five-point scale shall be provided for each KPI or group of KPIs which will then be multiplied by the weighting to calculate the final score; 6.6.3 The Employee will submit his self-evaluation to the Employer prior to the formal assessment; 6.6.4 In the instance where the employee could not perform due to reasons outside the control of the employer and employee, the KPI will not be considered during the evaluation. The employee should provide sufficient evidence in such instances; and 6.6.5 An overall score will be calculated based on the total of the individual scores calculated above.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

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