Customer Success Services. TraceGains shall use its commercially reasonable efforts to perform the customer success services described in a SOW (the “Customer Success Services”), provided that Company shall assist TraceGains and carry out all tasks reasonably necessary for the implementation of the Hosted Service, including without limitation providing to TraceGains all Company Content as defined in Section 2.11.1 below.
Customer Success Services. ARC will provide a Customer Success Representative to work with Client Administrations during the term of this SOW to address any questions, identify any additional needs and inform Clients of new functionality being released.
Customer Success Services. Subject to payment of the applicable fees, Redis will provide during the Commitment Period, one of the Customer Success Service levels found at xxxxx://xxxxx.xxx/legal/customer-success-services-policy/, and specified in the corresponding Transaction documentation. “Customer Success Services” are deemed “Consulting Services” for the purposes of this Agreement.
Customer Success Services. Subject to payment of the applicable fees, Redis Labs will provide during the Subscription Period, one of the Customer Success Service Levels outlined below, as specified in the corresponding Order. The Definitions and License provision of Appendix 3 are hereby incorporated by reference with the understanding that references to “Consulting Services” will be references to “Customer Success Services” for the purposes of this Appendix 2. Redis Labs Materials Silver Gold Platinum Project (use cases, solutions, dependencies, timeline) planning and documentation Dedicated Technical Account Manager (TAM) Cloud- technicalleadforinitial deployment and subsequent add-ons Cloud - DevOps support for applying deployment changes Notifications about required fixes and upgrades Training on support policy and procedure Access to self-help troubleshooting documentation Regularcadenceof"best practices" emails Software - tracking and documenting your software versions Cloud training - account/ subscription/ databases configuration & management Softwaretraining - cluster/ A-A/ database configuration & management Review updates on new feature and version releases Cloud-on-goingplanningand optimization discussions Cloud - consultation on minimizing infrastructure costs Software-upgradeplanningand assistance Enterprise TAM (supports 3 accounts max) Up to 15 hours/week consultation time with TAM Weeklyconferencecallsand status reports Quarterly status reports and performance reviews Singlepointofcontactfor coordinating Tickets Consultation & assistance with developing a migration plan to Redis Enterprise Productionstageauditstocheck cluster health Throughputandlatencychecks to verify performance requirements Load testing design and review Consultation in under or over- provisioned scenarios Proactive review of optimal support package to fit your needs (Applicable if Customer is buying Consulting Services).
