Dispatch Level II Break-Fix Support Services Sample Clauses

Dispatch Level II Break-Fix Support Services. ● Dispatch Level II Break-Fix services are being provided as part of these Program Terms to minimize downtime at Client facilities and maintain a high level of end user satisfaction. The dispatch break-fix technicians will be dispatched to the site by the Insight project coordinator to provide on-site resolution. The Project Coordinator will verify that the assigned technician knows the exact location, the primary contact, and the work that is expected to be performed and will maintain SLA compliance, act as a point of escalation and provide reporting. ● The break-fix services to be provided by Insight under these Program Terms will include services on certain equipment including desktops, laptops, monitors, peripherals, and printers including any standard software described in Appendix C that could not be resolved by Service Desk Services. In the event of new technology being added to the Client environment, the technology will need to be assessed to determine serviceability by Insight prior to adding said technology to the contract through a change request and agreed upon by both parties in writing before any service can be performed.
Sample 1
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Related to Dispatch Level II Break-Fix Support Services

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