Error Correction Services. During the term of this Support Contract, etamax shall use commercially reasonable efforts to correct or provide a workaround to any error in the Software, which causes a substantial impairment of serviceability. In addition, etamax shall use commercially reasonable efforts to provide an initial callback to the Licensee during business hours.
Error Correction Services. During the term of this Support Agreement, Acroprint shall use commercially reasonable efforts to correct or provide a workaround to any error in the Software, which causes a substantial nonconformity to the applicable specifications. In addition, Acroprint shall use commercially reasonable efforts to provide an initial callback to Customer during business hours.
Error Correction Services. If Client or an Authorized User suspects that an error is preventing provision of any of the Administrative Services or the Learning Services, Client or an Authorized User shall notify HealthStream of the suspected error and HealthStream shall use commercially reasonable efforts to confirm such suspected error. If the existence of an error is confirmed by HealthStream, HealthStream shall correct it as part of Support Services, but only to the extent that the obligation to correct such error shall be in conformity with Sections 6 (Warranty) and 12.6 (Force Majeure) of this Agreement; However, provided that, HealthStream is obligated to correct any defects addressed in items (a) through (e) of Section 6.1.6 regardless of whether HealthStream had knowledge of such defects. If the existence of a suspected error cannot be confirmed by HealthStream or should HealthStream ultimately determine that an error exists because of any condition not attributable to HealthStream, Client agrees to pay HealthStream for its error confirmation and remedial services at HealthStream's prevailing hourly rate for HealthStream's personnel time, plus reimbursement for reasonable travel and living expenses incurred by HealthStream personnel in connection with such service. Any invoice for such expenses shall be supported by receipts. HealthStream will not initiate any remedial services for which Client is obligated to pay HealthStream until Client agrees to the scope and cost such of services.
Error Correction Services. Company shall use reasonable efforts to correct any defects or errors found in the Software on the following basis:
3.3.1. If Customer discovers that a Maintained Release fails to substantially comply with the Specifications, Customer shall promptly submit a problem report via Company's online problem tracking system. The problem report must be in English and contain sufficient information to describe the nature of the defect or error and its impact on Customer's operations so as to enable Company to classify the defect or error.
3.3.2. Upon Company's request, Customer shall provide any additional detail, information, or data and/or perform tests on the Software in order to identify the defect or error.
3.3.3. Upon Company's correction of such defect or error, Company shall deliver to Customer the corrected version of the object code of the Maintained Release in machine readable form.
3.3.4. Company shall provide Customer with all such assistance, including, without limitation, site visits (to be charged at Company's then-current rate) as may be reasonably required by Customer to enable Customer to implement and use the corrected version of the Maintained Release.
3.3.5. Company shall be under no obligation to correct defects or errors to the extent caused by:
(a) any failure by Customer to comply with its obligations under the Agreement;
(b) use of the Software in a manner that was not intended or contemplated by the Software Documentation, or other misuse or abuse of the Software;
(c) use of the Maintained Releases on or with computer equipment or programs that have not been approved or designated for use with the Maintained Releases in the Specifications;
(d) any fault in the Equipment or database, or in any programs not supplied by Company and used in conjunction with the Maintained Releases;
(e) incorrect use of the Software or operator error;
(f) any defects or errors that, in the reasonable opinion of Company, result from any modifications to the Maintained Releases made by any person other than Company;
(g) operation of the Software outside Company's recommended applicable operating procedures, requirements and environmental specifications as specified in the Software Documentation; or
(h) accident, neglect, hazard or misuse, natural calamity, failure or fluctuation of electrical power or environmental conditions.
3.3.6. Customer shall grant Company access to Customer's facilities as reasonably necessary to allow Company to render the services desc...
Error Correction Services. With respect to any Errors in the Supported Software which are reported by Customer and which are confirmed by Hyland, in the exercise of its reasonable judgment, Hyland will use its commercially reasonable efforts to correct the Error, which may be effected by a commercially reasonable workaround. Hyland shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from Customer. Hyland may elect to correct the Error in the current available or in the next available commercially released version of the Supported Software and the Resolution may require the Customer to implement an Upgrade and Enhancement to obtain the correction. Error Correction Services are not available for Retired Software.
Error Correction Services. 3.2.3.1. Selerant shall use its reasonable endeavours to correct any defects or errors found in the Selerant Software on the following basis:
3.2.3.1.1. If the Customer discovers that the Selerant Software fails to work accordingly to specifications, the Customer shall then as soon as reasonably practicable thereafter submit to Selerant's online problem tracking system, in English language, a problem report which shall contain sufficient information to describe the nature of the defect or error and its impact on the Customer's operations to enable Selerant to classify the defect or error.
3.2.3.1.2. Upon Selerant's request the Customer shall provide any additional detail, information and data and/or perform tests on the Selerant Software in order to identify the error or defect.
3.2.3.1.3. Forthwith upon such correction being completed, Selerant shall deliver to the Customer the corrected version of the object code of the Maintained Release in machine readable form.
3.2.3.1.4. Selerant shall provide the Customer with all such assistance as may be reasonably required by the Customer to enable the Customer to use of the corrected version of the Current Release.
3.2.3.1.5. The foregoing error correction service shall not include any Support Services or other support in respect of:
3.2.3.1.5.1. any failure by the Customer to comply with its technical obligations under this Cloud Services Agreement;
3.2.3.1.5.2. use of the Selerant Software in a manner that was not intended or contemplated by the Software Documentation, or other misuse or abuse of the Selerant Software;
3.2.3.1.5.3. any defects or errors caused by the use of the Maintained Release on or with computer equipment or programs which have not been approved or designated for use with the Maintained Release;
3.2.3.1.5.4. any fault in the computer equipment or database; or in any programs not supplied by Selerant and used in conjunction with the Maintained Release;
3.2.3.1.5.5. incorrect use of the Selerant Software or operator error;
3.2.3.1.5.6. any defects or errors which, in the reasonable opinion of Selerant, result from any modifications of the Maintained Release made by any person other than Selerant;
3.2.3.1.5.7. accident, neglect, hazard or misuse; natural calamity; failure or fluctuation of electrical power or environmental conditions.
3.2.3.2. If Selerant provides any Support Services or other services in:
3.2.3.2.1. circumstances where can be easily determined that the Maintained Releases is...
Error Correction Services. With respect to any Errors in the Software which are reported by User and which are confirmed by Solution Provider, in the exercise of its reasonable judgment, Solution Provider will use its reasonable efforts to correct the Error, which may be effected by a reasonable workaround. Solution Provider shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from User. Solution Provider may elect to correct the Error in the current available or in the next available commercially released version of the Software and the Resolution may require the User to implement an Upgrade and Enhancement to obtain the correction. Error Correction Services are not available for Retired Software.
Error Correction Services. “Error Correction Services” means DataBank’s services described in Section 5.2(b) of these General Terms and Conditions.
Error Correction Services. (1) During Regular Technical Support Hours, with respect to any Errors in the Supported Software which are reported by Customer and which are confirmed by DataBank and/or developer, in the exercise of its reasonable judgment, DataBank and/or developer, will use its commercially reasonable efforts to correct the Error, which may be effected by a commercially reasonable workaround. DataBank shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from Customer. DataBank and/or developer, may elect to correct the Error in the current available or in the next available commercially released version of the Supported Software and require Customer to implement an Upgrade and Enhancement to the version selected by DataBank and/or Developer in order to obtain the correction. Only a Certified Software Employee or, if applicable, Qualified Employee of Customer shall make a request or report on a matter requiring Error Correction Services under this Section 5.2(b).
(2) Error Correction Services are not available for Extended Support Software or Retired Software.
Error Correction Services. In reporting any suspected Errors in Supported Software, Customer shall provide prompt notice of any Errors in Supported Software discovered by Customer, or otherwise brought to the attention of Customer, in accordance with DataBank’s then current policies for reporting of Errors. DataBank’s current policies require Customer to report Errors by telephone using DataBank’s regular technical support telephone line (602‐845‐ 1630) or by e‐mail using DataBank’s regular technical support e‐mail address (xxxxxxx@xxxxxxx.xxx). If requested by DataBank, Customer agrees to provide written documentation of Errors to substantiate the Errors and to assist DataBank in the detection, confirmation and correction of such Errors.
