Hot Line. Seller shall maintain a telephone "hot line" with which Buyer can report Program Errors to Seller twenty-four (24) hours a day, seven (7) days a week, or obtain ongoing technical assistance as may be required for Buyer to understand and use the Licensed Software. The hot line shall be available for live communication during Seller’s normal prime shift period, Monday through Friday. If unable to provide live communication for all or any portion of the remaining portion of the day, Seller shall provide a telephone message-recording device that will effectively record Buyer’s reports.
Hot Line. Comshare support personnel shall have priority access to Arbor's telephone hot line as necessary to resolve Comshare's customer questions. Comshare customers shall not have direct access to Arbor's hot line.
Hot Line. During the Contract Period the Contractor has to maintain a 'Hotline' for trouble shooting purposes through which the operators can be contacted in case of problems. The ‘Hotline’ shall be available 24 hours 7 days per week.
Hot Line. Our After-Sales Service has a telephone line available to meet your needs quickly. A special telephone number is reserved for your urgent calls 24-hours, 7-days a week throughout the year, including holidays. Our U.S. service line number is 000-000-0000.
Hot Line. Company shall provide a telephone number for Client’s use 24 hours a day, 7 days a week. Direct customer service and technical support will be available Monday through Friday 8:00 a.m. to 8:00 p.m., Eastern Time. On-call support will be available for calls made outside these hours. Messages placed on the on-call system will be answered within 60 minutes by on-call Company personnel. Client must designate a finite number of “Power Users” (based on the table below) who shall be entitled to contact Hot Line support. Power Users must complete all Company initial training successfully. Client’s non-Power Users must funnel all support issues to the Company Hot Line via a Power User. Licensed # of Concurrent Users Maximum Allowable # of Power Users for Hot Line Access 20+ 5
Hot Line. The provision of telephone advice and assistance relating to the use of the Package on such telephone number as VISTRA may from time to time notify to the Licensee between the hours of 9.00 am to 5.00 pm Mondays to Fridays, excluding bank or public holidays.
Hot Line. The Franchisee shall provide the County with a telephone number whereby the County on a twenty-four hour basis may obtain status reports from the Franchisee concerning routine or non-emergency interruptions in Gas Service from any portion of the Service Area. Calls in emergency situations shall be handled in accordance with a written emergency response plan prepared by the Franchisee for approval by the County prior to service to any Customers.
Hot Line. Supplier shall maintain a telephone "hot line" with which Boeing can report Program Errors to Supplier twenty-four (24) hours a day, seven (7) days a week, or obtain ongoing technical assistance as may be required for Boeing to understand and use the Licensed Software. The hot line shall be available for live communication during Normal Working Hours. If unable to provide live communication for all or any portion of the remaining twenty-four (24) hours a day, Supplier shall provide a telephone message recording device which will effectively record Boeing's reports. c. Classification of Program Errors. Supplier shall correct any Program Error which becomes known to it, in accordance with the severity of the Program Error involved and its actual or potential impact upon Boeing operations. Boeing shall inform Supplier of these facts when making its trouble report. Boeing reserves the right to reclassify any Program Error as a Critical Program Error, or vice versa, at any time. The fact that a Program Error is not classified as a Critical Program Error, however, shall in no way prejudice Boeing's rights or remedies under this Agreement.
Hot Line. Seller shall maintain a telephone "hot line" with which Buyer can report Program Errors to Seller twenty-four
Hot Line. Brightree shall provide a telephone number for Licensee’s use 24 hours a day, 7 days a week. Direct customer service and technical support will be available Monday through Friday 8:00 a.m. to 8:00 p.m., Eastern Time. On-call support will be available for calls made outside these hours. Messages placed on the on-call system will be answered within 60 minutes by on-call Brightree personnel. Licensee must designate a finite number of “Power Users” (based on the table below) who shall be entitled to contact Hot Line support. Power Users must complete all Brightree initial training successfully. Licensee’s non-Power Users must funnel all support issues to the Brightree Hot Line via a Power User. Licensed # of Concurrent Users Maximum Allowable # of Power Users for Hot Line Access
