In-Person Interpretation. (IPI) Requirements. Contractor shall provide pre-scheduled in-person Interpreter Services. Contractor must ensure that they are able to consistently and reliably provide IPI for all regions for which they bid on and were awarded a contract.
In-Person Interpretation. A. Our comprehensive language interpretation services include Traditional Consecutive and Simultaneous Interpretation services. Confirmation from the client is needed at least 3 business days prior to the scheduled event/meeting. This confirmation should include location, time, and duration. ** More than 1 interpreter is needed if the assignment is for the entire day or more than 4 straight hours. **We do not provide American Sign Language Interpretation.
In-Person Interpretation. Each Facility will maintain contracts with at least three agencies capable of providing in-person sign language interpretation, at least one of which must be capable of providing in-person sign language interpretation with less than 24-hours’ notice. Each Facility will maintain an up-to-date reference in a readily accessible location for Employees that indicates (a) who is responsible for scheduling in-person interpreters; (b) how to contact the individual(s) responsible for scheduling in-person interpreters; and (c) scenarios in which an in-person interpreter should be provided pursuant to this section, below. Providence and each Facility will defer to a request that a Qualified Interpreter be provided in- person and will take all reasonable steps within its control to secure an in-person interpreter upon request. Notwithstanding a request for an in-person Qualified Interpreter, in emergency situations Providence may provide a Qualified Interpreter via VRI (1) as an interim measure while awaiting the arrival of an in-person interpreter or (2) if an in-person interpreter is otherwise unavailable despite reasonable efforts to secure one and the patient or companion consents to using VRI given the circumstances. Under most circumstances, unless impracticable due to the nature of the emergency, Providence will provide the information contained in Exhibit C in writing to inform patients that VRI will be used despite a request for an in-person interpreter, and will document the patient’s understanding of this information. If, prior to a scheduled appointment, it becomes apparent that a requested in-person interpreter will not be available for the appointment, the Facility will contact the patient as soon as possible to inform them that no in-person interpreter is available and allow the patient to decide whether to go forward with the appointment using VRI or another auxiliary aid or service or reschedule with no cost to the patient. Providence recognizes that an in-person Qualified Sign Language Interpreter may be the most effective or only effective method of communication in certain circumstances for patients who rely upon such types of communications. Such circumstances arise when the communication is particularly complex or lengthy, when the patient’s or companion’s circumstances render other methods of communication ineffective, and when VRI is not functioning properly. For example, such circumstances may include, but are not limited to: • Where the patie...
