Incident Response Time. Depending on the severity of the incident, the Supplier shall target to respond to the Client with an update on the incident within the incident response time stipulated below.
Incident Response Time. Imprev will use commercially reasonable efforts to resolve Incidents to achieve the Incident Response Time indicated in Table 2.
Incident Response Time. During the Term of the TOS, Submittable shall use best efforts to respond to and Resolve any Incidents in accordance with the following timeframes: PRIORITY LEVEL RESPONSE TIME TARGET UPDATE INTERVAL TARGET RESOLUTION TIME Severity Level 1 One (1) hour Two (2) hours Twenty-four (24) hours Severity Level 2 Two (2) hours Four (4) hours Forty-eight (48) hours Severity Level 3 Four (4) hours Three (3) days Seven (7) days Severity Level 4 Twenty-four (24) hours Seven (7) days Next maintenance release
Incident Response Time. Inter-jurisictional Response * Dispatch centers communicate verbally and digitally (limited) with other dispatch centers and resources assigned to incidents which results in longer incident response times due to inefficient communication techniques * Plans are coordinated manually across jurisdictions and between dispatch centers + Increased amount of digital communication to provide incident alerts and information on resource assignments to allow dispatch centers to be better prepared to respond to resource requests + Increased inter-jurisdictional planning utilized to improve incident response time and decrease time required to clear incidents, aided by improved communication via computer network t Same as architecture #1 + Same as architecture # 1 + Same as architecture #l ++ Co-location of dispatch centers will provide better inter- jurisdictional cooperation along with improvement in incident response time Incident Management Service Architecture Trade-off Evaluation Information Sharing: Ability to Share Data/Data Standardization: Security of Sensitive Information: Does not constrain future plans: Adding Public/Private Agencies: * Each agency must add new interfaces + Each agency connects to the computer network + Same as architecture #l + Same as architecture #1 - Openness: * Limited communication standard for protocols, messaging, and information sharing + Standards based communication protocols and data sharing between networked computer systems + Same as architecture #I + Same as architecture #1
Incident Response Time. Reserve Services is available to address issues with the Streaming Video Service only during normal business hours. Outside of normal business hours, there is no guarantee that anyone will be available to address problems. For incidents affecting multiple users: • During normal business hours, Reserve Services will acknowledge incidents as promptly as possible.
