Target Resolution Time definition

Target Resolution Time means the amount of time within which bookinglab aims to resolve a particular Error. The Target Resolution Time is measured from (a) the time when the relevant Ticket is raised until (b) the time that the Error has been resolved.
Target Resolution Time has the meaning given to that expression in Section
Target Resolution Time means the target resolution time (calculated in Normal Business Hours) measured from the time that the Error Report concerned is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where such time is outside Normal Business Hours; and

Examples of Target Resolution Time in a sentence

  • If Seller is unable to correct the reported Residual Error within the specified Target Resolution Time, Seller will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly.

  • Seller will use best efforts to provide Customer with a resolution within the appropriate Target Resolution Time and in accordance with the assigned Severity Level when Customer allows timely access to the System and Seller diagnostics indicate that a Residual Error is present in the Software.

  • Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors.

  • The Target Resolution Time shall not commence until such time as the verification procedures are completed.

  • The CONSULTANT, at City’s request, will provide performance measurements regarding the Services provided, including, but not limited to, the following: Quality of work: defect rate, re-work rate Response time Service fulfillment rate User Satisfaction ( City as user/ City users ) Proposed Service Level Agreement Summary: Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • Entire organization is affected.


More Definitions of Target Resolution Time

Target Resolution Time means the target elapsed time between when Company receives notification of a request for Support Services by Customer and the time a final position is agreed between Company and Customer. A final position is where either a solution (which may be remedying the Fault or providing a work-around) has been reached or no further action can be taken under the terms of this Agreement. This time is a target only, and Company does not guarantee that any particular request for Support Services will be resolved within the specified time period. The Target Resolution Time does not include any time spent waiting for a response from Customer.
Target Resolution Time means the target for Supplier of the time required to provide a documented fix that restores full or near full functionality to Customer. This documented fix includes Workarounds. This time shall not include the time delay arising from the time which Supplier waits for Customer's response.
Target Resolution Time means the amount of time between when a support ticket is created and when the reported issue is deemed by Collabware to be solved.
Target Resolution Time means the Target Resolution Times and pro-active update times specified within the Incident Classification Matrix set out in Schedule 2;
Target Resolution Time means the target elapsed time, during the applicable Support Service Cover Time, between when Clinithink is notified of a Support Request by Licensee in accordance with this Agreement and the time a final position is agreed between Clinithink and Licensee, where a solution (which may be remedying the fault or providing a work-around) has been reached or no further action can be taken under the terms of this Agreement. This time is a target only, and Clinithink does not guarantee that any particular Support Request will be resolved within the specified time period.
Target Resolution Time means the time that elapses between the initiations of a communication by the MITA Service Call Centre notifying an Incident to the Contractor’s Help Desk and a the notification of a proposed Resolution to Customer by the Contractor.
Target Resolution Time refers to the time frame in which PeopleFluent shall aim, using commercially reasonable endeavours, to rectify the reported problem. Until the necessary information, data and documents are provided to PeopleFluent to enable it to reasonably assess and/or replicate the error, and/or having the Client demonstrate the error by showing PeopleFluent the error occurring on its systems, the Target Resolution Time shall not commence.