Target Resolution Time means the amount of time within which bookinglab aims to resolve a particular Error. The Target Resolution Time is measured from (a) the time when the relevant Ticket is raised until (b) the time that the Error has been resolved.
Target Resolution Time has the meaning given to that expression in Section H9.1 (Incident Management Policy).
Target Resolution Time means a maximum wait time for successful incident solving or service request execution. It is measured from the time an incident or service request ticket is created, until the time that customer is notified that the problem has been resolved, or the request has been completed.
Examples of Target Resolution Time in a sentence
Target Resolution Time The targeted period from our confirmation that a Support Case is due to an Error until resolution of the Error.
More Definitions of Target Resolution Time
Target Resolution Time means the amount of time between when a support ticket is created and when the reported issue is deemed by Collabware to be solved.
Target Resolution Time means the Target Resolution Times and pro-active update times specified within the Incident Classification Matrix set out in Schedule 2;
Target Resolution Time means the target resolution time (calculated in Normal Business Hours) measured from the time that the Error Report concerned is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where such time is outside Normal Business Hours; and
Target Resolution Time means the target time period for Submittable to Resolve the Error or provide a workaround or other temporary fix. Such period shall commence on the submission of the Incident, and shall conclude when the Error is Resolved, and shall not include any time lapsed as a result of waiting for Customer’s input or responses to Submittable’s requests regarding the Error.
Target Resolution Time means the time that elapses between the initiations of a communication by the MITA Service Call Centre notifying an Incident to the Contractor’s Help Desk and a the notification of a proposed Resolution to Customer by the Contractor.
Target Resolution Time refers to the time frame in which PeopleFluent shall aim, using commercially reasonable endeavours, to rectify the reported problem. Until the necessary information, data and documents are provided to PeopleFluent to enable it to reasonably assess and/or replicate the error, and/or having the Client demonstrate the error by showing PeopleFluent the error occurring on its systems, the Target Resolution Time shall not commence.
Target Resolution Time refers to the time frame in which PeopleFluent shall aim, using commercially reasonable endeavours, to rectify the reported problem. Until the necessary information, data and documents are provided to PeopleFluent to enable it to replicate the error, the Target Resolution Time shall not commence. For Priority 1 problems, PeopleFluent shall provide updates on the status of its efforts to fix the problem. These updates, which PeopleFluent shall aim to provide at least once every four hours, shall start from the time the Client’s designated support contact logs a problem by email or online case management system to PeopleFluent with sufficient information to enable it to replicate the error. Until necessary information, data and documents are provided to PeopleFluent to enable it to replicate the error, the updates shall not commence.