Inquiry Services. Provide FACILITY with inquiry services to assist FACILITY in meeting its responsibilities under this Agreement.
Inquiry Services. (a) During the Term, ACI may determine, in its sole discretion and in lieu of inquiry services provided by one or more B&C Processor, to (a) establish toll-free telephone numbers to be used by End Users for the purpose of making inquiries regarding charges for Billable Messages reflected on bills issued by such B&C Processors and (b) provide operators to assist End Users in connection with such inquiries (collectively, the "Primary Inquiry Services"). Customer acknowledges that ACI's election to provide Primary Inquiry Services will be made on a B&C Processor-by-B&C Processor basis and will include all Billable Messages sent to that B&C Processor by or through Customer and other customers of ACI. To the extent that ACI determines to provide such Primary Inquiry Services, ACI will make available such quantity of toll-free telephone numbers as ACI deems necessary for use by End Users in connection with inquiries regarding charges for services that were rendered by Customer and transmitted by ACI to a B&C Processor and will instruct each B&C Processor to refer all inquiries from End Users to such toll-free telephone numbers. In connection with any Primary Inquiry Services that ACI may provide, ACI will establish and maintain written guidelines that describe the manner in which ACI will respond to End User inquiries, including without limitation the manner in which credits or other appropriate adjustments are to be made, with such supplements and amendments as may be necessary from time to time. ACI will provide Customer with a copy of such written guidelines and any supplements or amendments thereto upon Customer's request. ACI will be responsible for responding to all End User questions and problems related to Billable Messages and will provide appropriate credits and adjustments, all in accordance with the procedures that it establishes. ACI will promptly notify Customer of all credits and adjustments issued by ACI on behalf of Customer. Customer will designate a service representative who will cooperate with ACI to the fullest extent possible in resolving any questions or problems.
Inquiry Services. The answering of End User questions, either written or oral, concerning disputed charges and billed amounts, including explaining charges and credits, investigating claims, and adjusting charges. LEC: Local Exchange Carrier, which is the local telephone company that renders the xxxx to the End User. Message: “Message” or “Messages” means all EMI formatted records forwarded by Customer to the SBC Telco for xxxx processing which contain billing information such as service details, charges, mechanized credits, and adjustments.
Inquiry Services a. Inquiry Services employees will be scheduled for on-call duties not more than once in a four (4) week schedule, except in emergency circumstances or at the specific request of an employee. The current on call hours are from 8:00 am to 10:00 pm on Saturday, Sunday and Statutory Holidays. Should the Agency require a change in the existing on-call hours, a written agreement with the Union shall be made within a minimum of thirty (30) days.
Inquiry Services. As part of the LEC billing and collection service, ACI provides customer service inquiry:
Inquiry Services. The answering of End User questions, either written or oral, concerning disputed charges and billed amounts, including explaining charges and credits, investigating claims, and adjusting charges. CINGULAR WIRELESS LLC -------------------------------------------------------------------------------- EXHIBITS - Billing and Collections Services Operating Agreement by and among BellSouth Telecommunications, Inc. and Cingular Wireless LLC, effective September 1, 2003 EXHIBIT 10.62 Axxxxxxx 0 Xxxxxxxx XXX: Local Exchange Carrier, which is the local telephone company that renders the bxxx to the End User.
