KPI Table Sample Clauses

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2% >2 to ≤2.5% >2.5% 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85% <85% to >80% ≤80% 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98% <98 to ≥97% <97% 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99% <99% 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99% <99% to ≥97% <97% 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine ...
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KPI Table. The Contractor must ensure that its performance of the Services satisfies (and continues to satisfy throughout the Term) each KPI set out in the table below in accordance with Performance Requirements Special Condition in Attachment 4.
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KPI Table. Category Sub-category Designation Commitment Unit Periodicity Construction Operation and Maintenance Ksd - Starting date Commence Operation and Maintenance of System on or before Commencement Date Business Day Once Construction Kc - Commissioning 12 months after Commencement of Works Phase for the Final Segment of the Works Month Once Kr – Recycling/ Disposal rate Kr - Recycling/ Disposal rate 90% % of recycled/disposed sources Once
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KPI Table. Category Sub-Category Designation Commitment Unit Periodicity Energy Consumptions Ke - Guaranteed Annual Savings 2,234,042 kWh Each Annual Period Operations & Km - Accuracy of 97% % of assets Monthly Maintenance CMMS database Maintenance Ko - Outage rate Less than 2% % of assets Monthly Maintenance Ka - Availability More than 98% % of assets Monthly of the assets Operations Ks - Self- More than 75% % of tickets Monthly detection Operations Kt - Emergency 3 hours Hour Per Occurrence Response time Kd1 - Delay of Unscheduled Operations Maintenance or 5 business days Business Day Per Occurrence Repairs- single SL* Operations & Kd2 - Delay of Unscheduled Maintenance Operations Maintenance or Repairs - more 2 business days Business Day Per Occurrence than 3 SL* in a row Kd3 - Delay of Unscheduled Operations Maintenance or Repairs - Poles, 6 Weeks Business Week Per Occurrence Arms and Foundation Operations Kq - Monthly one report Report Monthly Report Operations Xxx - Lighting 100 % % of IES Each Annual Performance standard values Period Operations Kw - Average 99 W W Each Annual Installed Wattage Period *SL = Street Light
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Related to KPI Table

  • REFERENCE TABLE Trust Indenture Act of 1939 Indenture Section Section ------- ------- 310(a).........................................................................................................6.11 310(b).........................................................................................................6.11 310(c).........................................................................................................N.A. 311(a).........................................................................................................6.12 311(b).........................................................................................................6.12 311(c).........................................................................................................N.A. 312(a)...................................................................................................7.01, 7.02 312(b).........................................................................................................7.02 312(c).........................................................................................................7.02 313(a).........................................................................................................7.04 313(b).........................................................................................................7.04 313(c).........................................................................................................7.04 314(a).........................................................................................................7.03 314(b)...................................................................................................3.05, 7.03 314(c)........................................................................................................11.01 314(d)........................................................................................................11.01 314(e)........................................................................................................11.01 314(f).........................................................................................................N.A. 315(a).........................................................................................................6.01 315(b).........................................................................................................6.05 315(c).........................................................................................................6.01 315(d).........................................................................................................6.01 315(e).........................................................................................................5.14 316(a)...................................................................................................2.07, 5.04 316(b).........................................................................................................9.02 316(c).........................................................................................................N.A. 317(a).........................................................................................................5.03 317(b).........................................................................................................3.03 318(a)........................................................................................................

  • CROSS-REFERENCE TABLE TIA Section Indenture Section

  • Table 3 Appendix Information

  • Table 4 Ending this Addendum when the Approved Addendum Changes

  • Table 2 (definition of “Casino Gross Revenue”) 15(e) 2 (definition of “Commissioning”) 19 2 (definition of “Committee’s Nominated Representative) 20(1) 6(1)(c) 20(2) 7(8)(a) 21(d) 11(1) 21(e) 11(2) 22(2) 11(3) 23(b) 14(d) 33(2) 15(a)(B) 35(1) 15(b)(i) 35(2) 15(c) 36(b) 15(d) 36(c)

  • Table 2 Determinations Determination Concerning Determiner 2.8.2.7 Complaints and Grievances Under the Decision Making Model

  • ESTIMATED / SPECIFIC QUANTITY CONTRACTS Estimated quantity contracts, also referred to as indefinite delivery / indefinite quantity contracts, are expressly agreed and understood to be made for only the quantities, if any, actually ordered during the Contract term. No guarantee of any quantity is implied or given. With respect to any specific quantity stated in the contract, the Commissioner reserves the right after award to order up to 20% more or less (rounded to the next highest whole number) than the specific quantities called for in the Contract. Notwithstanding the foregoing, the Commissioner may purchase greater or lesser percentages of Contract quantities should the Commissioner and Contractor so agree. Such agreement may include an equitable price adjustment.

  • Power Factor Design Criteria Developer shall design the Large Generating Facility to maintain an effective power delivery at demonstrated maximum net capability at the Point of Interconnection at a power factor within the range established by the Connecting Transmission Owner on a comparable basis, until NYISO has established different requirements that apply to all generators in the New York Control Area on a comparable basis. The Developer shall design and maintain the plant auxiliary systems to operate safely throughout the entire real and reactive power design range. The Connecting Transmission Owner shall not unreasonably restrict or condition the reactive power production or absorption of the Large Generating Facility in accordance with Good Utility Practice.

  • Equipment Specifications All equipment must meet the contract specifications and all federal and State safety codes and regulations in effect at the date of manufacture. All equipment must be Original Equipment Manufacturer (OEM) equipment unless otherwise stated in the contract. All products, materials, supplies, replacement parts, and equipment offered and furnished must be new, of current manufacturer production, and must have been formally announced by the manufacturer as being commercially available, unless otherwise stated in this Contract.

  • Long Term Cost Evaluation Criterion # 4 READ CAREFULLY and see in the RFP document under "Proposal Scoring and Evaluation". Points will be assigned to this criterion based on your answer to this Attribute. Points are awarded if you agree not i ncrease your catalog prices (as defined herein) more than X% annually over the previous year for years two and thr ee and potentially year four, unless an exigent circumstance exists in the marketplace and the excess price increase which exceeds X% annually is supported by documentation provided by you and your suppliers and shared with TIP S, if requested. If you agree NOT to increase prices more than 5%, except when justified by supporting documentati on, you are awarded 10 points; if 6% to 14%, except when justified by supporting documentation, you receive 1 to 9 points incrementally. Price increases 14% or greater, except when justified by supporting documentation, receive 0 points. increases will be 5% or less annually per question Required Confidentiality Claim Form This completed form is required by TIPS. By submitting a response to this solicitation you agree to download from th e “Attachments” section, complete according to the instructions on the form, then uploading the completed form, wit h any confidential attachments, if applicable, to the “Response Attachments” section titled “Confidentiality Form” in order to provide to TIPS the completed form titled, “CONFIDENTIALITY CLAIM FORM”. By completing this process, you provide us with the information we require to comply with the open record laws of the State of Texas as they ma y apply to your proposal submission. If you do not provide the form with your proposal, an award will not be made if your proposal is qualified for an award, until TIPS has an accurate, completed form from you. Read the form carefully before completing and if you have any questions, email Xxxx Xxxxxx at TIPS at xxxx.xxxxxx@t xxx-xxx.xxx

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