Telephone Customer Service Sample Clauses
The Telephone Customer Service clause establishes the requirement for providing customer support via telephone. Typically, this clause outlines the hours during which telephone support must be available, the standards for response times, and the types of assistance that should be offered to customers calling in. Its core practical function is to ensure that customers have reliable and accessible support, thereby improving customer satisfaction and addressing issues efficiently.
Telephone Customer Service. No later than July 15, 2012, SCHWAB will ensure that all calls concerning website accessibility will be routed to designated personnel. The designated personnel shall receive the training described in this section (the “Training Program”) no later than July 15, 2012. The Parties recognize that SCHWAB may encounter unforeseen complications in meeting this deadline despite good faith efforts. Therefore, in the event that SCHWAB determines that it is necessary to extend this deadline for a period of thirty (30) days, SCHWAB will notify Counsel of the new deadline in writing. The Training Program will be designed to enable those designated personnel to assist blind and visually impaired customers with using the ▇▇▇▇▇▇.▇▇▇ Client Site. At a minimum, such training will include information about (i) ▇▇▇▇▇▇’▇ general plan and timetable for making access improvements to the ▇▇▇▇▇▇.▇▇▇ Client Site; (ii) the types of assistive technology used by blind and visually impaired web users; (iii) the fact that many visually impaired computer users rely solely on a keyboard, and do not use a mouse, to navigate a website; and (iv) internal SCHWAB procedures for addressing web accessibility complaints. SCHWAB will work with the mutually agreed on consultant in preparing the training, and will provide Claimant with a copy of the training materials as part of its status reports. New designated personnel will receive the training within 45 days after their starting date.
Telephone Customer Service. EMPOWER will assign a custom toll free number for the PLAN’s PARTICIPANT calls. EMPOWER agrees to maintain a call center in the STATE. PARTICIPANTS who opt out of the automatic voice response system to speak to client service representatives will first be automatically transferred to the Milwaukee, Wisconsin call center during the hours of 7:00 a.m. to 7:00 p.m. Central Time each BUSINESS DAY. PARTICIPANTS who request to speak with a service representative in the local office in Madison, Wisconsin, may request a transfer at this time. During high volume periods, client service representatives in EMPOWER’s HOME OFFICE will be available to receive calls and answer PARTICIPANT questions between the hours of 8:00 a.m. Central Time and 7:00 p.m. Central Time each BUSINESS DAY.
Telephone Customer Service. IPTC shall establish and advertise a telephone customer service telephone line that will include a recorded message for updates and information regarding the BRT projects, as well as an option where residents may reach a customer service representative during business hours or may leave a message after hours (to be returned by a customer service representative) to ask questions or express concerns about the projects or the bus service to be provided when the BRT is open for service.
Telephone Customer Service. This information shall be updated consistent with the Bank’s practice of updating its ATM locator page. Within thirty (30) days of the Effective Date of this Understanding, Washington Mutual shall provide, via its Website and 24-Hour Telephone Customer Service, information regarding the existence of Auxiliary Aids and Services, and the method(s) by which Persons with Vision Impairments can request such Auxiliary Aids and Services. 10.1(b) Washington Mutual shall provide Persons with Vision Impairments with a description of available Auxiliary Aids and Services upon request made to branch staff or 24-Hour Telephone Customer Service agents or operators. A list of available Auxiliary Aids and Services shall be available in formats that provide effective communication to Persons with Vision Impairments.
Telephone Customer Service. (a) Telephone Customer Service is comprised of direct Cardholder interface with an FDR representative for card activation, general account inquiries (balance, last five transactions, product information), and problem resolution relating to the Stored Value Card Accounts.
(b) FDR will answer incoming automated call distribution ("ACD") telephone inquiries from Cardholders 24 hours per day, 7 days per week. In the event Customer desires to change the hours of operation listed above, FDR shall review the pricing herein and provide new pricing (if applicable) to Customer. Any changes to the hours of operation and new pricing associated with such changes shall be mutually agreed upon in writing by the parties. The timing of the implementation of changes to the hours of operation shall also be mutually agreed upon in writing.
(c) Telephone Customer Service will be provided for English and Spanish language calls only and does not include support for calls in any other language.
(d) The pricing for Telephone Customer Service is set forth in this Exhibit A and includes the preparation and delivery of FDR's standard daily and monthly call statistic reporting package. If other reports are requested outside of the standard reporting package, Customer will be assessed fees at FDR's then current rates for the development, production and delivery of such reports.
(e) The inbound telephone support described in this section specifically excludes cross-selling, sales and marketing services.
Telephone Customer Service. Customer Service personnel are available to answer GroveSite’s toll-free phone number at the hours posted on ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇. Customer Service personnel can assist with general usage, how to post content, training and billing issues.