Language Assistance Measures. Describe any language assistance services, such as bilingual personnel and interpreter services, cost of services, point of accessing the services, and how the services are delivered. Describe efforts and solicitations to secure the services of a Provider to provide interpretation or translation services, or other services (e.g. LCC Provider) that will assist the Provider in meeting the Goal. Describe the use of services from available minority community organizations; minority business groups; local, state, and federal minority business offices; and other organizations that provide assistance in meeting the Goal.
Language Assistance Measures. The following general language assistance measures are reasonable and achievable for our organization at this time: o Translating public notices posted in the local paper and at stations, stops, and in vehicles into any languages that meet the safe harbor threshold in Factor 1. o Vital documents—such as brochures with service times and routes—are translated into Spanish across the entire service area, and available in our facilities, doctor’s offices and shopping centers. o Making a concerted effort to inform LEP persons of available language assistance via staff, broadcast media, relationship‐building with organizations, and our website. o Posting vital bulletin board information and disseminating community surveys in various languages. o Providing translation and interpretive services when appropriate (upon request or predetermined) at meetings. o Determining how best to take public involvement to LEP groups directly, including through small DocuSign Envelope ID: 3FDDF183‐DE0C‐45F5‐AE17‐0B9CF99E613F group meetings. o Language line translation services at our call center. o Where possible, utilizing or hiring staff who speak a language other than English and can provide competent language assistance. We will not ask community‐based organizations (CBO) to provide, or serve as, interpreters at our meetings. Relying upon CBOs in that capacity could raise ethical concerns. If a CBO decides (on its own) to translate any materials for its constituents, or bring interpreters it trusts to our meetings, we will not object. That is their right. o Using language identification flashcards to determine appropriate services. o Establishing a process to obtain feedback on our language assistance measures.
