Maintenance and Additional Services Sample Clauses

Maintenance and Additional Services. 3.1 Maintenance Services are an inclusive part of this License unless otherwise specified in the Quotation/Invoice.
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Maintenance and Additional Services. Technical Support. Vendor shall provide the Technical Support described in an Exhibit A. The Services Fees shall be inclusive of the fees for the Technical Support.
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Maintenance and Additional Services. 6.1 This agreement does not require you to use the current release level of the Licensed Products. We will not take responsibility for your use of out of date Licensed Products. 6.2 Consolidated Digital Publishing may, at its option, decide to make Updates available. If so, any additional terms and conditions for obtaining and using them will be notified on Consolidated Digital Publishing’s website.
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Maintenance and Additional Services. 1. Annual maintenance services are set forth herein. Maintenance services shall consist of error corrections, installation assistance, Software debugging and other assistance by telephone support as 2. Xxxxxx will maintain a service help desk call system to accept inquiries from the Member regarding the Software. Subject to timely payment of any annual maintenance fees, Alloya will provide the Member with such effective support and maintenance necessary for all levels of Software. Member may, in its sole discretion, elect to discontinue any such support services upon sixty (60) days written notice. Alloya will not be obligated to refund any amounts related to any early termination or discontinuance of maintenance support service nor will Alloya provide any annual updates to the Software system should the Member elect to cancel annual maintenance and/or fail to pay the annual maintenance fee when invoiced to the Member. If Member elects to terminate annual maintenance and the Software becomes out-of-date, obsolete or incompatible with Xxxxxx’s systems, then Member may not be capable of exchanging images or other services contemplated by the Software. Xxxxxx will not be liable for any errors generated by the Member as a result of the Member using an unsupported or out-of-date Software no matter with whom the Member exchanges any images, data or other information.
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Maintenance and Additional Services. 7.1 During the Maintenance Period HelpSystems will provide Client with Maintenance. HelpSystems' continuing obligation to provide Maintenance is contingent on payment in full of the Maintenance Fees by Client to HelpSystems. HelpSystems maintenance agreements automatically renew for successive twelve (12) month periods unless Client provides written notice of its election to not renew sixty (60) days in advance of the renewal date. HelpSystems may allow Client to pay the annual maintenance fee by credit card (HelpSystems uses a PCI compliant third party system) and, with your agreement, HelpSystems can annually automatically charge the Client credit card upon the renewal date. Within the sixty (60) day period prior to the expiration of the Maintenance Period, HelpSystems shall send Client an Invoice for Maintenance Fees for the next Maintenance Period. The Maintenance Fees charged to Client for the next Maintenance Period are subject to change in HelpSystems' sole discretion. Client's payment of the Maintenance Fee in response to an Invoice for Maintenance prior to the expiration date of the then current Maintenance Period, will extend the Maintenance Period until the new expiration date indicated on HelpSystems' Invoice for Maintenance. Client's failure to pay the Maintenance Fees prior to the expiration date of the then current Maintenance Period shall constitute Client's election to allow the Maintenance Period to expire without further notice from HelpSystems. If the Maintenance Period is allowed to expire, HelpSystems may condition any subsequent reinstatement of the Maintenance Period on payment by Client to HelpSystems of an additional fee set by HelpSystems in HelpSystems' sole discretion. 7.2 The Maintenance provided by HelpSystems during the Maintenance Period specifically and expressly does NOT include any Additional Services as defined in Section 1.1. Should Client require Additional Services, those Additional Services may be available subject to the payment of fees by Client to HelpSystems and as otherwise agreed to in writing by HelpSystems and Client. 7.3 In the event HelpSystems incurs any liability to Client, including but not limited to a credit balance and whether arising from this Agreement or otherwise, HelpSystems may, without notice to Client, set-off the amount of such liability against any liability of Client to HelpSystems, including but not limited to Maintenance Fees to be paid by Client to HelpSystems for Maintenance pursuant t...
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Maintenance and Additional Services. 3.1 You may elect to not continue with maintenance for certain Products after the first year. Should You so elect you will not be provided with support, updates or new versions. Should You subsequently wish to place certain of the Products back on Maintenance then you shall be required to pay the maintenance fees throughout the period when those Products were off Maintenance plus our administration charge. We may suspend or terminate Maintenance Services for all Product(s) in the event that You do not pay fees for Maintenance Services when due.
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Maintenance and Additional Services. 10.1. This Licence Agreement does not require you to use the current release level of the Licensed Products. We will not take responsibility for your use of out of date Licensed Products. 10.2. Guestroom Genie may, at its option, decide to make Updates available. If so, any additional terms and conditions for obtaining and using them will be notified on Guestroom Genie website.
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Maintenance and Additional Services 
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Related to Maintenance and Additional Services

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Additional Services Registry Operator shall be entitled to provide the Registry Services described in clauses (a) and (b) of the first paragraph of Section 2.1 in the Specification 6 attached hereto (“Specification 6”) and such other Registry Services set forth on Exhibit A (collectively, the “Approved Services”). If Registry Operator desires to provide any Registry Service that is not an Approved Service or is a material modification to an Approved Service (each, an “Additional Service”), Registry Operator shall submit a request for approval of such Additional Service pursuant to the Registry Services Evaluation Policy at xxxx://xxx.xxxxx.xxx/en/registries/rsep/rsep.html, as such policy may be amended from time to time in accordance with the bylaws of ICANN (as amended from time to time, the “ICANN Bylaws”) applicable to Consensus Policies (the “RSEP”). Registry Operator may offer Additional Services only with the written approval of ICANN, and, upon any such approval, such Additional Services shall be deemed Registry Services under this Agreement. In its reasonable discretion, ICANN may require an amendment to this Agreement reflecting the provision of any Additional Service which is approved pursuant to the RSEP, which amendment shall be in a form reasonably acceptable to the parties.

  • Maintenance of Services A. Reseller will adopt and adhere to the standards contained in the applicable BellSouth Work Center Interface Agreement regarding maintenance and installation of service. B. Services resold under the Company’s Tariffs and facilities and equipment provided by the Company shall be maintained by the Company. C. Reseller or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by the Company, other than by connection or disconnection to any interface means used, except with the written consent of the Company. D. Reseller accepts responsibility to notify the Company of situations that arise that may result in a service problem. E. Reseller will be the Company's single point of contact for all repair calls on behalf of Reseller’s end users. The parties agree to provide one another with toll-free contact numbers for such purposes. F. Reseller will contact the appropriate repair centers in accordance with procedures established by the Company. G. For all repair requests, Reseller accepts responsibility for adhering to the Company's prescreening guidelines prior to referring the trouble to the Company. H. The Company will xxxx Reseller for handling troubles that are found not to be in the Company's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services. I. The Company reserves the right to contact Reseller’s customers, if deemed necessary, for maintenance purposes.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Approved Services; Additional Services Registry Operator shall be entitled to provide the Registry Services described in clauses (a) and (b) of the first paragraph of Section 2.1 in the Specification 6 attached hereto (“Specification 6”) and such other Registry Services set forth on Exhibit A (collectively, the “Approved Services”). If Registry Operator desires to provide any Registry Service that is not an Approved Service or is a material modification to an Approved Service (each, an “Additional Service”), Registry Operator shall submit a request for approval of such Additional Service pursuant to the Registry Services Evaluation Policy at xxxx://xxx.xxxxx.xxx/en/registries/rsep/rsep.html, as such policy may be amended from time to time in accordance with the bylaws of ICANN (as amended from time to time, the “ICANN Bylaws”) applicable to Consensus Policies (the “RSEP”). Registry Operator may offer Additional Services only with the written approval of ICANN, and, upon any such approval, such Additional Services shall be deemed Registry Services under this Agreement. In its reasonable discretion, ICANN may require an amendment to this Agreement reflecting the provision of any Additional Service which is approved pursuant to the RSEP, which amendment shall be in a form reasonably acceptable to the parties.

  • Network Maintenance and Management 38.1 The Parties will work cooperatively to implement this Agreement. The Parties will exchange appropriate information (for example, maintenance contact numbers, network information, information required to comply with law enforcement and other security agencies of the government, escalation processes, etc.) to achieve this desired result. 38.2 Each Party will administer its network to ensure acceptable service levels to all users of its network services. Service levels are generally considered acceptable only when End Users are able to establish connections with little or no delay encountered in the network. Each Party will provide a twenty four (24)-hour contact number for Network Traffic Management issues to the other’s surveillance management center. 38.3 Each Party maintains the right to implement protective network traffic management controls, such as “cancel to”, “call gapping” or seven (7)-digit and ten (10)-digit code gaps, to selectively cancel the completion of traffic over its network, including traffic destined for the other Party’s network, when required to protect the public-switched network from congestion as a result of occurrences such as facility failures, switch congestion or failure or focused overload. Each Party shall immediately notify the other Party of any protective control action planned or executed. 38.4 Where the capability exists, originating or terminating traffic reroutes may be implemented by either Party to temporarily relieve network congestion due to facility failures or abnormal calling patterns. Reroutes shall not be used to circumvent normal trunk servicing. Expansive controls shall be used only when mutually agreed to by the Parties. 38.5 The Parties shall cooperate and share pre-planning information regarding cross-network call-ins expected to generate large or focused temporary increases in call volumes to prevent or mitigate the impact of these events on the public-switched network, including any disruption or loss of service to the other Party’s End Users. Facsimile (FAX) numbers must be exchanged by the Parties to facilitate event notifications for planned mass calling events. 38.6 Neither Party shall use any Interconnection Service provided under this Agreement or any other service related thereto or used in combination therewith in any manner that interferes with or impairs service over any facilities of AT&T-21STATE, its affiliated companies or other connecting telecommunications carriers, prevents any carrier from using its Telecommunications Service, impairs the quality or the privacy of Telecommunications Service to other carriers or to either Party’s End Users, causes hazards to either Party’s personnel or the public, damage to either Party’s or any connecting carrier’s facilities or equipment, including any malfunction of ordering or billing systems or equipment. Upon such occurrence either Party may discontinue or refuse service, but only for so long as the other Party is violating this provision. Upon any such violation, either Party shall provide the other Party notice of the violation at the earliest practicable time. 38.7 AT&T TENNESSEE hereby commits to provide Disaster Recovery to CLEC according to the plan below. 38.7.1 AT&T TENNESSEE Disaster Recovery Plan 38.7.2 In the unlikely event of a disaster occurring that affects AT&T TENNESSEE’s long-term ability to deliver traffic to a CLEC, general procedures have been developed by AT&T TENNESSEE to hasten the recovery process in accordance with the Telecommunications Service Priority (TSP) Program established by the FCC to identify and prioritize telecommunication services that support national security or emergency preparedness (NS/EP) missions. A description of the TSP Program as it may be amended from time to time is available on AT&T TENNESSEE’s Wholesale – Southeast Region Web site. Since each location is different and could be affected by an assortment of potential problems, a detailed recovery plan is impractical. However, in the process of reviewing recovery activities for specific locations, some basic procedures emerge that appear to be common in most cases. 38.7.3 These general procedures should apply to any disaster that affects the delivery of traffic for an extended time period. Each CLEC will be given the same consideration during an outage, and service will be restored as quickly as possible. AT&T TENNESSEE reserves the right to make changes to these procedures as improvements become available or as business conditions dictate. 38.7.4 This plan will cover the basic recovery procedures that would apply to every CLEC.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Installation and Maintenance Except for the bi‐directional and production metering equipment owned by the City, all equipment on Customer’s side of the delivery point, including the required disconnect device, shall be provided and maintained in satisfactory operating condition by Customer and shall remain the property and responsibility of the Customer. The City will bear no responsibility for the installation or maintenance of Customer’s equipment or for any damage to property as a result of any failure or malfunction thereof. The City shall not be liable, directly or indirectly for permitting or continuing to allow the interconnection of the Facility or for the acts or omissions of Customer or the failure or malfunction of any equipment of Customer that causes loss or injury, including death, to any party.

  • Record Maintenance and Retention A. Grantee shall keep and maintain under GAAP or GASB, as applicable, full, true, and complete records necessary to fully disclose to the System Agency, the Texas State Auditor’s Office, the United States Government, and their authorized representatives sufficient information to determine compliance with the terms and conditions of this Grant Agreement and all state and federal rules, regulations, and statutes. B. Grantee shall maintain and retain legible copies of this Grant Agreement and all records relating to the performance of the Grant Agreement, including supporting fiscal documents adequate to ensure that claims for grant funds are in accordance with applicable State of Texas requirements. These records shall be maintained and retained by the Grantee for a minimum of seven (7) years after the Grant Agreement expiration date or seven (7) years after all audits, claims, litigation or disputes involving the Grant Agreement are resolved, whichever is later.

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