Major Outages Sample Clauses
The "Major Outages" clause defines the procedures and responsibilities that apply when a significant disruption or failure occurs in a service or system. Typically, this clause outlines what constitutes a major outage, the required notification process, and the steps the service provider must take to restore normal operations, such as providing status updates and estimated resolution times. Its core practical function is to ensure transparency and accountability during critical service interruptions, minimizing downtime and clarifying expectations for both parties.
Major Outages. If two (2) times during a thirty (30) consecutive day period, the Services to the Customer experience a Service interruption for a period of greater than eight (8) consecutive hours, ("Major Outage") other than as a result of the causes set forth in Section B.2.a.iii above, Customer may terminate the affected service(s) without charge or payment of any termination charges that may otherwise be provided in the Network Services Agreement; provided the Customer notifies Saddleback in writing within thirty (30) days of the occurrence of the second Major Outage.
Major Outages. If material interruptions or outages occur, including without limitation two (2) times during a thirty (30) consecutive day period, the Services to the Customer experience a Service interruption for a period of greater than eight
Major Outages. If three (3) or more Major Outages (as defined below) shall occur in any three (3) month period, then Customer may terminate this Agreement by written notice to Sentinel at any time within ninety (90) days after the third such Major Outage, which termination shall be effective thirty (30) days after receipt of notice thereof by Sentinel. A “
Major Outages. If SELLER believes that a major outage is required to prevent a Catastrophic Equipment Failure, SELLER shall notify HELCO as soon as practicable and HELCO shall promptly act, upon SELLER's request, to approve such outage, which approval shall not be unreasonably withheld, delayed or conditioned. If an outage under this Section 3.2B(6) does not occur until after the next weekend period, it shall be considered a maintenance outage and shall not count against SELLER for purposes of determining EFOR.
Major Outages. The Grantee shall maintain records of all major outages. Such records shall indicate the estimated number of subscribers affected, the date and time of first notification of the outage, the date and time service was restored, the cause of the outage and a description of the collective action taken. Such records shall be available to the City during the Grantees normal business hours and retained in the Grantees files for not less than three (3) years. A statistical summary of such records shall be prepared by the Grantee and submitted to the Cable Commission annually, commencing twelve (12) months after service is provided to the first subscriber.
Major Outages. The Provider will begin working on a “major outage” no later than twenty-four (24) hours after the interruption becomes known. A “major outage” is defined as total disruption of service to a majority of that Provider’s subscribers served by Palm Coast FiberNET.
Major Outages. In the event that a network outage should occur with the potential to impact multiple End Customers, APEXnetworks will pro-actively communicate to Channel Partners via phone and e-mail as follows: Notifications will be via: - Phone with summary details. - E-mail with more detailed information for all nominated Channel Partner contacts. It is the Channel Partner’s responsibility to ensure that APEXnetworks has the correct and current list of nominated contacts and their contact details at all times. Outage Notifications will be as follows:
a) Initial Outage Advice: target within 20 minutes of APEXnetworks being aware of the beginning of the outage and typically prior to diagnostic and further information is available. This notice will advise of the existence of the outage and is sent prior to further information being available.
Major Outages. Franchisee shall maintain records of all major outages defined as a discontinuation of cable service from one or more fiber nodes in the City of Iowa City. Such records shall indicate the estimated number of subscribers affected, the date and time of first notification or of Franchisee knowledge of the outage, the date and time service was restored, the cause of the outage and a description of the corrective action taken. Such records shall be available to the City during normal business hours upon reasonable prior notice and retained in Franchisee's files for not less than five (5) years. Upon written request of the City, a statistical summary of such records shall be prepared by Franchisee and submitted to the City annually.
Major Outages. 55 25.5 Pre-Construction Information......................55 25.6 The Grantee Solicitation..........................55 25.7
Major Outages. In the event that a network outage should occur with the potential to impact multiple Clients, the Company will communicate to clients via its web site or email. Initial Advice • the Company will publish information via email or online advising of the existence of the outage. Progress Advice • Subsequent notices will be provided as and when required until the service is restored. Close Off • advice that the service is restored will be sent as soon as service restoration is complete.