Marketing Representatives and Training Sample Clauses

Marketing Representatives and Training. An MCOP that utilizes marketing representatives for marketing presentations requested by eligible individuals shall comply with the following: a. All marketing representatives shall be employees of the MCOP. A copy of the representative’s job description shall be submitted to ODM. b. No more than 50% of each marketing representative’s total annual compensation, including salary, benefits, and bonuses may be paid on a commission basis. For the purpose of this rule, any performance-based compensation would be considered a form of commission. Upon ODM request, the MCOP shall make available for inspection, the compensation packages of marketing representatives. c. Marketing representatives shall be trained and duly licensed by the Ohio Department of Insurance to perform such activities. d. The MCOP shall develop and submit to ODM for prior approval (at initial development and at the time of revision) a marketing representative training program which shall include: i. A training curriculum including: 1. A full review of the MCOP’s solicitation brochure, provider directory, and all other marketing materials including all video, electronic, and print. 2. An overview of the applicable public assistance benefits designed to familiarize and impart a working knowledge of these programs. 3. The MCOP’s process for providing sign language, oral interpretation, and oral translation services to an eligible individual to whom a marketing presentation is being made, including a review of the MCOP’s written marketing materials. 4. Instruction on acceptable marketing tactics, including a requirement that the marketing representatives may not discriminate on the basis of age, gender, gender identity, sexual orientation, disability, race, color, religion, national origin, military status, genetic information, ancestry, health status, or the need for health services. 5. An overview of the ramifications to the MCOP and the marketing representatives if ODM rules are violated. 6. Review of the MCOP’s code of conduct or ethics. ii. Methods that the MCOP will utilize to determine initial and ongoing competency with the training curriculum. e. Any MCOP staff person providing MCOP information or making marketing presentations to an eligible individual shall: i. Visibly wear an identification tag and offer a business card when speaking to an eligible individual and provide information which ensures the staff person is not mistaken for an Ohio Medicaid Consumer Hotline, federal, state or...
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Related to Marketing Representatives and Training

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