Means of Receiving services Sample Clauses

Means of Receiving services. 11.1 Both parties shall assign a single point of contact as a means of communication and performance under this Maintenance and Support Services Agreement. 11.2 TOMIA Global Services Operations Center is the main point of contact for Customer’s service needs. Its major functions are as follows: • Open, maintain and manage tickets for all problems in the fault tracking system and coordinate resolution of all problems. For tracking purposes, TOMIA will provide a service request number. • Manage the internal notification and escalation process of unresolved problems. • Keep Customer informed until the problem has been resolved. • Establish and maintain the Customer profile and Support Level in the problem tracking system. • Assistance with Information regarding TOMIA (during normal business hours). The GSOC has been designed to provide Customer with a fast and efficient means for responding to “Minor”, “Major” and “Critical” problems. The GSOC is available to the Customer’s technical point of contact or other similarly qualified TOMIA certified engineers. The GSOC is accessible by telephone, or e-mail, available 24 hours a day, seven days a week (depending upon Support Level purchased). The following is the relevant contact information: GSOC Phone Number: +00 00 000 0000 GSOC E-Mail Address: xxxx@XXXXXxxxxxx.xxx Customer Service Portal: xxxxx://xxxxxxxxxxx.XXXXXxxxxxx.xxx/ If, at any time, Xxxxxxxx feels that his/her service inquiry needs management attention, Customer may contact the Customer Care Center and request to speak with the on-duty supervisor. When reporting a service problem, Customer is kindly requested to provide the following Customer details: Caller name, company, country, phone number and mobile phone number (if exists), problem description, and any other required information. The Problem severity shall be categorized by XXXXX according to the definitions at the end of this section. At TOMIA’s discretion, the severity of the problem may be elevated above the actual existing level. In the case that all the required information will be not provided by the Customer, XXXXX will be forced to suspend the progress of handling the Service Problem Reports (“SPR”) due to missing information and shall not be obligated to meet response and resolution times as agreed in the Support Level. TOMIA will not be obligated to act on SPRs that in essence are requests for product enhancements or upgrades involving enhanced services not ordered by Customer from TOM...
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Related to Means of Receiving services

  • Billing Services 6 SECTION 3.01.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition. 13.2 If the Hosting of Customer Data by Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract contributes to or directly causes a Data Breach, Supplier shall be responsible for the obligations set forth in Appendix 1 related to breach reporting requirements and associated costs. Likewise if such Hosting contributes to or directly causes a Security Incident, Supplier shall be responsible for the obligations set forth in Appendix 1, as applicable. 14 Change Management

  • Voice Services In lieu of any other rates and discounts, Customer will pay fixed per-minute rates ranging from $0.000 to $0.000 for the following Voice Services: Domestic Voice Service: Domestic Outbound Voice Service, including Calling Card and Domestic Inbound Voice Service based on origination and termination type. Data Services:

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

  • Prices and Services Billing 8.1 SCHEDULE OF PRICES AND TERMS Competitive Supplier agrees to provide Firm Full-Requirements Power Supply and other related services as expressly set forth herein in accordance with the prices and terms included in EXHIBIT A to this ESA, which exhibit is hereby incorporated by reference into this ESA.

  • Interconnection Customer Compensation If the CAISO requests or directs the Interconnection Customer to provide a service pursuant to Articles 9.6.3 (Payment for Reactive Power) or 13.5.1 of this LGIA, the CAISO shall compensate the Interconnection Customer in accordance with the CAISO Tariff.

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network or non- network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network or non-network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Interconnection Customer Provided Services The services provided by Interconnection Customer under this LGIA are set forth in Article 9.6 and Article 13.5. 1. Interconnection Customer shall be paid for such services in accordance with Article 11.6.

  • Network Interface Device 4.1 The NID is defined as any means of interconnection of end-user customer premises wiring to BellSouth’s distribution plant, such as a cross-connect device used for that purpose. The NID is a single-line termination device or that portion of a multiple-line termination device required to terminate a single line or circuit at the premises. The NID features two independent xxxxxxxx or divisions that separate the service provider’s network from the End User’s on-premises wiring. Each chamber or division contains the appropriate connection points or posts to which the service provider and the End User each make their connections. The NID provides a protective ground connection and is capable of terminating cables such as twisted pair cable. 4.1.1 BellSouth shall permit Al-Call to connect Al-Call ’s loop facilities to on-premises wiring through the BellSouth NID or at any other technically feasible point.

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

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