PROBLEM TRACKING Sample Clauses

PROBLEM TRACKING. 19.1 A summary of all Support Desk Cases are reviewed on a weekly basis with the Director of Professional Services. Cases and their status are reviewed against targets and performance levels set out in this agreement. Constant monitoring is conducted to highlight areas of improvement internally and in this process to ensure the Client has the best possible experience when reporting problem cases. 19.2 Feedback is communicated on agreed periodic terms with the Business Intelligence (Assimil8) contact.
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PROBLEM TRACKING. SSI will open a ticket in its problem tracking database system for all problems reported by OEM. 3.1 OEM will maintain its own internal problem database and record all problems reported to SSI Technical Support. OEM will be responsible for tracking and updating its internal problem reports. 3.2 OEM will have Internet access to SSI’s problem tracking database system for all open/closed tickets for their account to get immediate ticket status. 3.3 OEM will have Internet access to SSI’s Knowledge Database of resolved Defects
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PROBLEM TRACKING. The contractor shall develop and maintain a system to monitor and provide feedback concerning problems or deficiencies discovered during any phase of Government approved testing, and shall include problems or deficiencies discovered by the fleet or FOR OFFICIAL USE ONLY
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PROBLEM TRACKING. All requests for assistance will be logged and the response time to the request recorded together with details of resolution of the problem.
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PROBLEM TRACKING. NeuLion shall establish and maintain a ticketing system for tracking of material problems with any of the Services (including any problem reported to NeuLion by NHL), the personnel assigned to resolve the problem, the anticipated steps to resolve the problem, and the time and date when the problem was reported and resolved. NeuLion shall ensure that personnel designated by NHL have full, unrestricted access to this ticketing system on a real-time basis via a password-protected Internet website or via another mechanism authorized by NHL. NHL and NeuLion shall implement the Escalation Procedures to ensure that each of them is made aware of higher severity problems and that such problems are resolved according to the Escalation Procedures in a timely and appropriate manner.
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PROBLEM TRACKING. The Call Centre files a ticket for 100% of the interactions that must be escalated. If the problem is not resolved on the first contact, it is either scheduled for a Service on Site (SOS) visit, or escalated within Information Systems. Open tickets assigned to the Call Centre are reviewed daily. Tickets escalated outside of the Call Centre are reviewed weekly. Call Centre, Service and Repair, and Desktop Services staff make on-site visits to fix faculty and staff computing problems that cannot be resolved over the phone. SOS is designed to assist users needing specific, on-site desktop support on an infrequent basis. Average wait time for an SOS appointment is 2 days. For critical problem resolution, SOS will be provided within 4 hours. During busy periods the wait for non-critical problems can be substantially longer. Critical issues include connectivity problems and severe virus problems. Staff typically schedule these appointments within 1 business day. The Call Centre’s computer walk-in service provides the hands-on assistance of a Call Centre staff member, who will supply the tools and guidance during the appointment to remedy the computer problem. To take advantage of the walk-in service, customers must schedule an appointment with the Call Centre technician by emailing Xxxxxxx.Xxxxxxx@xxxxx.xx
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PROBLEM TRACKING. (i) Problems and service requests are logged and classified and records of all problems (including full details of their resolution) and service requests shall be kept by Bibit and shall be made available to Skype on request as soon as reasonably practicable after such request. (ii) Problem management timeframes will be tracked for initial notification of problem, who was notified of the problem, notification time to Skype, communication update time intervals, problem identification, problem temp fix and problem permanent fix. (iii) Bibit will endeavour to provide reporting, for the regular meetings, of each incident.
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PROBLEM TRACKING. Buyer shall have a data base problem tracking capability to assist in providing all of the information necessary and available to access and resolve Product problems.
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Related to PROBLEM TRACKING

  • Problem Solving Employees and supervisors are encouraged to attempt to resolve on an informal basis, at the earliest opportunity, a problem that could lead to a grievance. If the matter is not resolved by informal discussion, or a problem-solving meeting does not occur, it may be settled in accordance with the grievance procedure. Unless mutually agreed between the Employer and the Union problem-solving discussions shall not extend the deadlines for filing a grievance. The Union Xxxxxxx or in their absence, the Local Union President, or Area Xxxxxxx, or Chief Xxxxxxx, either with the employee or alone, shall present to the appropriate supervisor a written request for a meeting. If the supervisor agrees to a problem- solving meeting, this meeting shall be held within fourteen (14) calendar days of receipt of the request. The supervisor, employee, Union Xxxxxxx, and up to one (1) other management person shall attempt to resolve the problem through direct and forthright communication. If another member of management is present that person will not be hearing the grievance at Step Two, should it progress to that Step. The employee, the Union Xxxxxxx or in their absence, the Local Union President, or Area Xxxxxxx, or Chief Xxxxxxx, may participate in problem-solving activities on paid time, in accordance with Article 31, Union Rights, Section 1H.

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If CSTC chooses to subtend a Verizon access Tandem, CSTC’s NPA/NXX must be assigned by CSTC to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG. 9.2.2 CSTC shall establish Access Toll Connecting Trunks pursuant to applicable access Tariffs by which it will provide Switched Exchange Access Services to Interexchange Carriers to enable such Interexchange Carriers to originate and terminate traffic to and from CSTC’s Customers. 9.2.3 The Access Toll Connecting Trunks shall be two-way trunks. Such trunks shall connect the End Office CSTC utilizes to provide Telephone Exchange Service and Switched Exchange Access to its Customers in a given LATA to the access Tandem(s) Verizon utilizes to provide Exchange Access in such LATA. 9.2.4 Access Toll Connecting Trunks shall be used solely for the transmission and routing of Exchange Access to allow CSTC’s Customers to connect to or be connected to the interexchange trunks of any Interexchange Carrier which is connected to a Verizon access Tandem.

  • Tracking The Company shall use reasonable endeavours to track all the leads delivered to Client. In the event that the Company’s tracking data should not correspond to any external tracking data, the tracking data of the Company shall take precedence.

  • Interoperability To the extent required by applicable law, Cisco shall provide You with the interface information needed to achieve interoperability between the Software and another independently created program. Cisco will provide this interface information at Your written request after you pay Cisco’s licensing fees (if any). You will keep this information in strict confidence and strictly follow any applicable terms and conditions upon which Cisco makes such information available.

  • System Logging The system must maintain an automated audit trail which can 20 identify the user or system process which initiates a request for PHI COUNTY discloses to 21 CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of COUNTY, 22 or which alters such PHI. The audit trail must be date and time stamped, must log both successful and 23 failed accesses, must be read only, and must be restricted to authorized users. If such PHI is stored in a 24 database, database logging functionality must be enabled. Audit trail data must be archived for at least 3 25 years after occurrence.

  • Network Interconnection Architecture Each Party will plan, design, construct and maintain the facilities within their respective systems as are necessary and proper for the provision of traffic covered by this Agreement. These facilities include but are not limited to, a sufficient number of trunks to the point of interconnection with the tandem company, and sufficient interoffice and interexchange facilities and trunks between its own central offices to adequately handle traffic between all central offices within the service areas at a P.01 grade of service or better. The provisioning and engineering of such services and facilities will comply with generally accepted industry methods and practices, and will observe the rules and regulations of the lawfully established tariffs applicable to the services provided.

  • Start-Up and Synchronization Consistent with the mutually acceptable procedures of the Developer and Connecting Transmission Owner, the Developer is responsible for the proper synchronization of the Large Generating Facility to the New York State Transmission System in accordance with NYISO and Connecting Transmission Owner procedures and requirements.

  • Compatibility 1. Any unresolved issue arising from a mutual agreement procedure case otherwise within the scope of the arbitration process provided for in this Article and Articles 25A to 25G shall not be submitted to arbitration if the issue falls within the scope of a case with respect to which an arbitration panel or similar body has previously been set up in accordance with a bilateral or multilateral convention that provides for mandatory binding arbitration of unresolved issues arising from a mutual agreement procedure case. 2. Nothing in this Article and Articles 25A to 25G shall affect the fulfilment of wider obligations with respect to the arbitration of unresolved issues arising in the context of a mutual agreement procedure resulting from other conventions to which the Contracting States are or will become parties.”.

  • Evaluation Software If the Software is an evaluation version or is provided to You for evaluation purposes, then, unless otherwise approved in writing by an authorized representative of Licensor, Your license to use the Software is limited solely for internal evaluation purposes in non-production use and in accordance with the terms of the evaluation offering under which You received the Software, and expires 90 days from installation (or such other period as may be indicated within the Software). Upon expiration of the evaluation period, You must discontinue use of the Software, return to an original state any actions performed by the Software, and delete the Software entirely from Your system and You may not download the Software again unless approved in writing by an authorized representative of Licensor. The Software may contain an automatic disabling mechanism that prevents its use after a certain period of time. RESTRICTIONS

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