Member Satisfaction Surveys. Group agrees to include language in its Agreement with Physicians/Providers that requires that Physicians/Providers cooperate with Plan in conducting member satisfaction surveys and take a proactive and responsive stance as to the needs of Members and to provide quality health care.
Member Satisfaction Surveys. Contractor shall conduct an annual customer satisfaction survey to measure overall satisfaction, subject to Section 5: Performance Metrics of this Attachment 2. Survey instrument, methodology, timing, and distribution are subject to Department approval. In addition to the Contractor’s annual customer survey, the Department may conduct its own Participant satisfaction survey. The Department may select the survey instrument and may either conduct or have it conducted by an independent third party. Survey results may be used, in part, to determine satisfactory performance of the Contract. If the survey shows unsatisfactory performance, Contractor shall implement a corrective action plan approved by the Department.
Member Satisfaction Surveys. The PDHP shall participate in enhanced managed care quality improvement including at least the following:
Member Satisfaction Surveys. Contractor will send satisfaction surveys to Participants within forty-five (45) days of their initial call, either via mail, email, or telephone. The Contractor will analyze and compile the surveys into satisfaction reports to capture the following:
Member Satisfaction Surveys. 1. We may choose to send an email from time to time to a randomly selected group of our members by inviting them to participate in a survey of satisfaction.
Member Satisfaction Surveys. Physicians Care and the IPA agree to jointly develop and the IPA shall administer and utilize a regular program of member satisfaction surveys to analyze Member perception of the quality of services provided by Physicians Care and its Participating Providers and to take such reasonable steps as may be necessary to correct any deficiencies revealed by such surveys.
Member Satisfaction Surveys. Foundation will conduct member satisfaction surveys of Molina Members as required under the Medi-Cal Agreement.
Member Satisfaction Surveys. The Contractor will conduct surveys of Member satisfaction with its services, at least annually:
Member Satisfaction Surveys. Maxicare will conduct member satisfaction surveys of Molina Members as required under the Medi-Cal Agreement.
Member Satisfaction Surveys. Contractor shall conduct a Member satisfaction survey to measure overall satisfaction with the Bundled Services Program. Survey instrument and methodology are subject to the Department’s approval.
