Member Satisfaction Surveys. Group agrees to include language in its Agreement with Physicians/Providers that requires that Physicians/Providers cooperate with Plan in conducting member satisfaction surveys and take a proactive and responsive stance as to the needs of Members and to provide quality health care.
Member Satisfaction Surveys. Contractor shall conduct an annual customer satisfaction survey to measure overall satisfaction, subject to Section 5: Performance Metrics of this Attachment 2. Survey instrument, methodology, timing, and distribution are subject to Department approval. In addition to the Contractor’s annual customer survey, the Department may conduct its own Participant satisfaction survey. The Department may select the survey instrument and may either conduct or have it conducted by an independent third party. Survey results may be used, in part, to determine satisfactory performance of the Contract. If the survey shows unsatisfactory performance, Contractor shall implement a corrective action plan approved by the Department.
Member Satisfaction Surveys. The PDHP shall participate in enhanced managed care quality improvement including at least the following:
a. The PDHP shall participate in an independent survey of member satisfaction, currently the Consumer Assessment of Health Plans Study survey (CAHPS), conducted by the Agency on an annual basis.
b. The PDHP shall use the results of the annual member satisfaction survey to develop and implement plan-wide activities designed to improve member satisfaction. These activities shall include, but not be limited to, analyses of the following: formal and informal member complaints, claims timely payment, disenrollment reasons, policies and procedures, and any pertinent internal improvement plan implemented to improve member satisfaction. Activities pertaining to improving member satisfaction resulting from the annual member satisfaction survey must be reported to the Agency on a quarterly basis. The PDHP shall make aggregate survey results available to beneficiaries upon request.
Member Satisfaction Surveys. C.23.1. Describe the frequency and methodology of the supplier’s member satisfaction surveys
C.23.2. What is the overall member satisfaction rate from the most recent survey?
C.23.3. Attach a copy of the most recent survey instrument completed and a summary of the results.
Member Satisfaction Surveys. We may choose to send an email from time to time to a randomly selected group of our members by inviting them to participate in a survey of satisfaction.
Member Satisfaction Surveys. Foundation will conduct member satisfaction surveys of Molina Members as required under the Medi-Cal Agreement.
Member Satisfaction Surveys. The Contractor will conduct surveys of Member satisfaction with its services, at least annually:
A. At a minimum, the surveys will include the following groups of Members: Members filing Grievance/complaints, Members requesting change of providers or Facilities, groups who speak a primary language other than English meeting threshold levels, and Members requesting Disenrollment from the Contractor.
B. The Contractor's Member survey will identify perceived problems in quality, availability and accessibility of care as well as reasons for Member's accessing care from an out-of-plan provider, e.g., family planning services.
C. The Contractor will use the survey to identify sources of dissatisfaction, outline action steps to follow up on the findings, inform providers of the results, and reevaluate the effects of the actions taken. Xxxxxx Medical Centers 95-23637 Article VI
Member Satisfaction Surveys. To the extent necessary, Subcontractor is required to actively participate in the development and implementation of the annual Member satisfaction survey. The survey must include, to the extent applicable, Member satisfaction with Medicare services for dual eligible SMI members. Subcontractor participation may include, but is not limited to: attending planning meetings and assisting with the distribution of surveys to Members. Subcontractor is required to use findings from the satisfaction survey to improve care for Members.
Member Satisfaction Surveys. Contractor will send satisfaction surveys to Participants within forty-five (45) days of their initial call, either via mail, email, or telephone. The Contractor will analyze and compile the surveys into satisfaction reports to capture the following:
a. Satisfaction with initial contact with the Contractor;
b. Satisfaction with the face-to-face MHP or other EAP Professional; and
c. EAP outcomes. On a quarterly and annual basis, the Contractor will provide a copy of satisfaction reports to the Department within forty-five (45) days after compilation.
Member Satisfaction Surveys. Physicians Care and the IPA agree to jointly develop and the IPA shall administer and utilize a regular program of member satisfaction surveys to analyze Member perception of the quality of services provided by Physicians Care and its Participating Providers and to take such reasonable steps as may be necessary to correct any deficiencies revealed by such surveys.
