Mission-Critical Impact Sample Clauses

Mission-Critical Impact. The system operating the Licensed Software is rendered inoperable due to system software failure and thus cannot perform and return responses to fare/schedule queries. Under Enhanced Maintenance, all resources shall be applied 24 hours/7 days a week until the problem is resolved; provided that in the event that Licensee's system is "rolled back" ----- *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. and functionality is returned to a level such that it is no longer within the definition of Severity 1 (although functionality may still be down, corrupted or severely degraded), then the problem will be reclassified as a Severity 2 problem. Initial response and problem resolution target will be according to the chart set forth above. Severity 2 -High Systems Impact: Availability feed from the Atlanta Facility is interrupted for a period exceeding two hours, or availability information related to more than four carriers is interrupted for a period exceeding four hours. For Enhanced Maintenance, resources shall be applied 24 hours/7 days a week until the problem is resolved. Initial response and problem resolution target will be according to the chart set forth above. [***] [***] Notwithstanding the foregoing definitions, problems caused by or arising from the following will not be considered "problems" for the purposes hereof and will not be subject to Licensor's obligation to provide Maintenance Services: (i) failure of a Data Provider (as defined in Section 3.1(d)) to provide data in a timely fashion; (ii) failure of telecommunications hardware or equipment; (iii) failure or unavailability of the Worldspan system; (iv) failure of an airline carrier to provide availability information; (v) Force Majeure (as defined in Section 7.4). In the event Licensee has elected not to receive Enhanced Maintenance, then the response times and problem resolution targets (i.e., the hours during which Licensor will be obligated to work on problem resolution) will be restricted to normal working hours (9:00 am to 6:00 pm EST, Monday through Friday).
Sample 1
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Mission-Critical Impact. The system operating the Licensed Software is rendered inoperable due to system software failure and thus cannot perform and return responses to fare/schedule queries. Under Enhanced Maintenance, all resources shall be applied 24 hours/7 days a week until the problem is resolved; provided that in the event that Licensee's system is "rolled back" and functionality is returned to a level such that it is no longer within the definition of Severity 1 (although functionality may still be down, corrupted or severely degraded), then the problem will be reclassified as a Severity 2 problem. Initial response and problem resolution target will be according to the chart set forth above. Severity 2 -High Systems Impact: Availability feed from the Atlanta Facility is interrupted for a period exceeding two hours, or availability information related to more than four carriers is interrupted for a period exceeding four hours. For Enhanced Maintenance, resources shall be applied 24 hours/7 days a week until the problem is resolved. Initial response and problem resolution target will be according to the chart set forth above. Severity 3 - Business Productivity Impact: Availability feed from the Atlanta Facility is interrupted for a period exceeding one hour, or availability information related to more than two carriers is interrupted for a period exceeding four hours. The Licensed Software commits a pricing error which varies from the correct price by more than $[***] and which affects more than [***]% of queries to the Licensed Software (calculated based on a representative sample of queries as reasonably designed by the parties). Initial response and problem resolution target will be according to the chart set forth above. Severity 4 - Minor Service Impact: Failure of hardware results in a backup or "failover" piece of hardware operating in place of the failed hardware without material interruption or deterioration of functionality. The Licensed Software commits a pricing error which varies from the correct price by more than $[***] and which affects [***]% or fewer of queries to the Licensed Software. Initial response and problem resolution target will be according to the chart set forth above. Notwithstanding the foregoing definitions, problems caused by or arising from the following will not be considered "problems" for the purposes hereof and will not be subject to Licensor's obligation to provide Maintenance Services: (i) failure of a Data Provider (as defined in Sec...
Sample 1

Related to Mission-Critical Impact

  • Project/Milestones Taxpayer provides refrigerated warehousing and logistic distribution services to clients throughout the United States. In consideration for the Credit, Taxpayer agrees to invest in a new refrigeration and distribution facility in the XxXxxxxxx Park area of Sacramento, California, and hire full-time employees (collectively, the “Project”). Further, Taxpayer agrees to satisfy the milestones as described in Exhibit A (“Milestones”) and must maintain Milestones for a minimum of three (3) taxable years thereafter. In the event Taxpayer employs more than the number of full-time employees, determined on an annual full-time equivalent basis, than required in Exhibit A, for purposes of satisfying the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” Taxpayer may use the salaries of any of the full-time employees hired within the required time period. For purposes of calculating the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” the salary of any full-time employee that is not employed by Taxpayer for the entire taxable year shall be annualized. In addition, the salary of any full-time employee hired to fill a vacated position in which a full-time employee was employed during Taxpayer’s Base Year shall be disregarded.

  • Power Factor Design Criteria Developer shall design the Large Generating Facility to maintain an effective power delivery at demonstrated maximum net capability at the Point of Interconnection at a power factor within the range established by the Connecting Transmission Owner on a comparable basis, until NYISO has established different requirements that apply to all generators in the New York Control Area on a comparable basis. The Developer shall design and maintain the plant auxiliary systems to operate safely throughout the entire real and reactive power design range. The Connecting Transmission Owner shall not unreasonably restrict or condition the reactive power production or absorption of the Large Generating Facility in accordance with Good Utility Practice.

  • Project Goals The schedule, budget, physical, technical and other objectives for the Project shall be defined.

  • Development Milestones In addition to its obligations under Paragraph 7.1, LICENSEE specifically commits to achieving (either itself or through the acts of a SUBLICENSEE) the following development milestones in its diligence activities under this AGREEMENT: (a) (b).

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  • Substance Abuse Testing The Parties agree that it is in the best interest of all concerned to promote a safe working environment. The Union has no objection to pre-employment substance abuse testing when required by the Employer and further, the Union has no objection to voluntary substance abuse testing to qualify for employment on projects when required by a project owner. The cost and scheduling of such testing shall be paid for and arranged by the Employer. The Union agrees to reimburse the Employer for any failed pre-access Alcohol and Drug test costs.

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  • Loop Testing/Trouble Reporting 2.1.6.1 Telepak Networks will be responsible for testing and isolating troubles on the Loops. Telepak Networks must test and isolate trouble to the BellSouth portion of a designed/non-designed unbundled Loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, Telepak Networks will be required to provide the results of the Telepak Networks test which indicate a problem on the BellSouth provided Loop. 2.1.6.2 Once Telepak Networks has isolated a trouble to the BellSouth provided Loop, and had issued a trouble report to BellSouth on the Loop, BellSouth will take the actions necessary to repair the Loop if a trouble actually exists. BellSouth will repair these Loops in the same time frames that BellSouth repairs similarly situated Loops to its End Users. 2.1.6.3 If Telepak Networks reports a trouble on a non-designed or designed Loop and no trouble actually exists, BellSouth will charge Telepak Networks for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Loop’s working status. 2.1.6.4 In the event BellSouth must dispatch to the end-user’s location more than once due to incorrect or incomplete information provided by Telepak Networks (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will xxxx Xxxxxxx Networks for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided. BellSouth will assess the applicable Trouble Determination rates from BellSouth’s FCC or state tariffs.

  • Design Criteria A/E shall prepare all work in accordance with the latest version of applicable County’s procedures, specifications, manuals, guidelines, standard drawings, and standard specifications. A/E shall prepare each Plans, Specifications, and Estimates (PS&E) package in a form suitable for letting through County’s construction contract bidding and awarding process.

  • Benchmarks for Measuring Accessibility For the purposes of this Agreement, the accessibility of online content and functionality will be measured according to the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content, which are incorporated by reference.

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