Monitoring and Alerting. 5.1. Where dxw has monitoring and alerting set up, those alerts will be treated as Emergency Support Tickets when they are triggered.
Monitoring and Alerting. The Service Provider shall proactively monitor key aspects of the Hosted Infrastructure that could lead to an unavailability or degradation in the service. The Service Provider shall ensure, where practical, that both warning and critical thresholds are set. The Service Provider shall respond promptly to alerts when metrics exceed these thresholds, taking any action that it safely can without impact on cost or contravening agreed change control procedures. Where the necessary action to resolve or prevent impact on service has a cost implication to the Customer, or requires Customer involvement in a change control procedure, then the Service Provider shall communicate as such to the Customer.
Monitoring and Alerting. System Nagios is an enterprise-class monitoring and alerting solution that provides extended insight of the infrastructure enabling quickly identification and resolution of problems before they may affect critical business processes. It provides monitoring of all mission- critical infrastructure components including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Nagios provides a central view of operations, network, and business processes running on the infrastructure. Powerful dashboards provide at-a-glance access to powerful monitoring information and third-party data. Views provide users with quick access to the information they find most useful. Spot problems easily with advanced data visualization reports. Moreover, alerts are sent to infrastructure managers and the Parthenos quality assurance task force via email or mobile text messages, providing them with outage details so they can start resolving issues immediately. Finally, multiple APIs provide for simple integration with in-house and third-party applications. In particular, for well-known technologies exploited in the PARTHENOS e-infrastructure, e.g. MongoDB, Xxxxxxxxx, Couchbase, PostgreSQL, etc, existing add-ons have been installed to extend monitoring and native alerting functionality; Ganglia is a scalable distributed monitoring system for high-performance computing systems such as clusters and Grids. It is based on a hierarchical design targeted at federations of clusters. It leverages widely used technologies such as XML for data representation, XDR for compact, portable data transport, and RRDtool for data storage and visualization. It uses carefully engineered data structures and algorithms to achieve very low per-node overheads and high concurrency. The implementation is robust, has been ported to an extensive set of operating systems and processor architectures, and is currently in use on thousands of clusters around the world.
Monitoring and Alerting. The DC plant is monitored continuously by a dedicated Building and Energy Management System (BEMS). The system provides over 160 different alarms and determines which combination of alarms are critical and require an immediate response. All alarms are reported to the DC plant engineer and critical alarms are monitored on a 7 X 24 hour basis by our Maintenance Contractor who provides a one hour on-site response. Schedule 3 – Management Information A standard quarterly report will be provided by the AUTHORITY. The frequency of the report would be agreed between the AUTHORITY and the CUSTOMER. Additional service information can be made available, but this would be a chargeable service, with costs dependent on the information required. Schedule 4 data protection
Monitoring and Alerting. The district utilizes an Internet content filter that is in compliance with the federally mandated
