New Gas Connections. A Retailer or gas distribution operator must use its best endeavours to make supply available to a new Customer premises on the date agreed with the Customer or, where no date is agreed with the Customer, the Retailer must connect the new Customer premises within 20 business days from the date of application. This supply is subject to:
a) adequate supply being available at the required volume and pressure at the boundary of the Customer premises; and
b) the natural gas installation at the Customer premises complying with regulatory requirements. The obligation of the Retailer to connect supply to the Customer premises is subject to the Customer complying with the following requirements:
i. the Customer must make application in person, by telephone or in writing and provide acceptable identification as required by the Retailer;
ii. if required by the Retailer, the Customer must ensure that the notices of installation or completion of natural gas installation work from a gas installer are provided to the Retailer;
iii. if required by the Retailer, the Customer must satisfy the Retailer that necessary safe, convenient and unhindered access to the Customer premises, the meter and the natural gas installation is available;
iv. if the request is made in respect of a rental property, the Customer providing contact details for the property owner or owner’s agent;
v. if required by the Retailer, the Customer must provide the Retailer with estimated natural gas load information for the Customer’s proposed use at the Customer premises;
vi. the Customer must agree to pay the Retailer all relevant fees and charges;
vii. the Customer must provide contact details for billing purposes;
viii. if required by the Retailer, the Customer must provide a refundable advance, bank guarantee, or enter into a payment arrangement; and
ix. the Customer must not have an outstanding debt relating to the supply of natural gas or any other form of gas supplied by the Retailer to that Customer at a previous supply address (other than a debt the subject of a dispute, or for which repayment arrangements have been made). And in any agreement between the Retailer and the Customer, the Retailer may impose these obligations on the Customer.
New Gas Connections. We will sell you gas from the day that your gas supply is turned on at the premises. We will use our best endeavours to make supply available to you at the premises by the date we agreed to sell you gas or, if no date was agreed, within 20 business days from the date of your application. If you move into the premises and it doesdo not already have an existing gas connection, then before we supply you gas at the premises each of the following conditions must be satisfied:
(a) you do the things listed in clause 9.1; and
(b) a gas service connection and meter must be installed by the network operator at the premises and must be available to use; and
(c) the gas supply equipment (and its installation) compliesand your equipment (and its installation) must comply with the regulatory requirements; and
(d) if we ask you, you have given us (or the network operator) notices of installation or completion of work on your equipment from a gas installer; and
(e) there is an adequate supply of gas available at the necessary volume and pressure at the boundary of the premises.
New Gas Connections. Subject to adequate supply being available at the Supply Address and the Gas installation at the Supply Address at the required volume and pressure at the boundary of the new supply address, Xxxxxx Energy or the Network Operator shall use its best endeavours to make supply available at a new Supply Address on the date agreed with the Customer or, where no date is agreed with the Customer, Xxxxxx Energy shall arrange for the Network Operator to connect the new Supply Address within 20 Business Days from the date of the application. Xxxxxx Energy will only be obliged to connect the Customer if:
(a) the Customer makes an application (in person, by telephone or in writing) and provides acceptable identification as required by Xxxxxx Energy;
(b) where required by Xxxxxx Energy, the Customer shall ensure that the notices of installation or completion of Gas installation work from a Gas installer are provided to Xxxxxx Energy;
(c) where required by Xxxxxx Energy, the Customer shall satisfy Xxxxxx Energy that necessary, safe, convenient and unhindered access to the Supply Address, the Meter Equipment and the Gas installation is available;
(d) the request is made of a rental property, the Customer provides contact details for the property owner or the owner’s agents, if required by Xxxxxx Energy;
(e) where required by Xxxxxx Energy, the Customer has provided Xxxxxx Energy with estimated Gas load information for the Customer’s proposed use at the Supply Address;
(f) the Customer has agreed to pay Xxxxxx Energy all relevant Fees and charges;
(g) the Customer has provided contact details for billing purposes;
(h) where required by Xxxxxx Energy, the Customer has provided security in accordance with clause 11; and
(i) the Customer does not have an outstanding debt in relation to the Gas supplied by Xxxxxx Energy to the Customer other than a debt the subject of a dispute, or for which repayment arrangements have been made.
