Outsourcing Services. With SAP’s prior written consent, Licensee may permit services providers to access the Software solely for the purpose of providing facility, implementation, systems, application management or disaster recovery services to Licensee in connection with the business of Licensee for which the Software is herein licensed provided: (i) Licensee and such services provider execute a written agreement that includes provisions requiring such services provider’s compliance with the terms of this Agreement prior to such access, including without limitation non-disclosure of SAP Confidential Information; (ii) Licensee shall hold the required licenses as stated in the Use Terms for all employees of such services provider authorized to access the Software; (iii) such services provider shall be permitted to Use the Software solely to install and configure the Software in accordance with the business of Licensee as set forth herein (or in the case of a disaster recovery vendor, to provide disaster recovery services only); (iv) under no circumstances may such services provider Use the Software to operate or provide processing services to Licensee or any other party, or in connection with such services provider’s own business operations; (v) Licensee shall be responsible for any additional Software, migration tools, or third party software needed to effect such transition. Upon SAP request, Licensee shall provide written confirmation to SAP that items (i)-(iv) are fulfilled.
Outsourcing Services. With SAP’s prior written consent, Licensee may permit services providers to access the Software solely for the purpose of providing facility, implementation, systems, application management or disaster recovery services to Licensee in connection with the business of Licensee for which the Software is herein licensed provided: (i) Licensee and such services provider execute a written agreement that includes provisions requiring such services provider’s compliance with the terms of this Agreement prior to such access, including without limitation non-disclosure of SAP Confidential Information; (ii) Licensee shall hold the required licenses as stated in the Software Use Rights Schedule for all employees of such services provider authorized to access the Software; (iii) such services provider shall be permitted to Use the Software solely to install and configure the Software in accordance with the business of Licensee as set forth herein (or in the case of a disaster recovery vendor, to provide disaster recovery services only); (iv) under no circumstances may such services provider Use the Software to operate or provide processing services to Licensee or any other party, or in connection with such services provider’s own business operations; (v) Licensee shall be responsible for any additional Software, migration tools, or third party software needed to effect such transition; and (vi) Licensee expressly agrees to indemnify SAP, its officers, employees, agents and subcontractors from and against all claims, liabilities, losses, damages and costs (including reasonable attorney fees) suffered by SAP arising from a breach by the services provider of the conditions of this Agreement. Upon SAP request, Licensee shall provide written confirmation to SAP that items (i)-(iv) are fulfilled. 外包服务。经 SAP 事先书面同意，被许可人可以允许服务供应商仅为被许可人向被许可人的被许可使用软件的业务提供设施、实施、系统、应用程序管理或灾难恢复服务的目的而访问软件，但前提是：(i) 被许可人和该等服务供应商签署一份书面协议，在其中规定该等服务供应商在进行访问之前需遵守本协议的条款，包括但不限于对 SAP 保密信息予以保密的条款；(ii) 被许可人应为该等服务供应商的所有被授权访问软件的员工持有软件使用权附件中所述的必要许可；(iii) 该等服务供应商应被允许仅使用软件以根据本协议中规定的被许可人业务安装和配置软件（或如果是灾难恢复服务提供商，则仅提供灾难恢复服务）；(iv) 在任何情况下，该等服务供应商均不可使用软件操作或向被许可人或任何其他人提供处理服务 ，或为了该等服务供应商的自身业务运营而使用软件；(v) 被许可人应对任何额外软件、迁移工具或实现该等转换所需的第三方软件承担责任；并且 (vi) 被许可人明确同意就因服务供应商违反本协议条件对 SAP 造成的一切索赔、债务、损失、损害和支出（包括合理的律师费用）向 SAP、其管理人员、员工、代理人和分包商给予补偿并使之免受此类损害。经 SAP 要求，被许可人应向 SAP 出具书面确认证明其已经履行第(i)至(iv)项的规定。
Outsourcing Services. OneNeck shall provide for Client those outsourcing services, as set forth specifically in Exhibits A-1 and A-2 and other exhibits, attached hereto and incorporated herein by this reference (“Services” each a “Service”), in accordance with the terms and conditions as set forth herein. All Services and communications, both written and verbal, shall be communicated in the English language, unless otherwise agreed upon in a signed writing by the Parties. OneNeck shall provide the Services from its Data Center (“Operations Center”). Client may, from time to time, select Additional Services as may be mutually agreed upon by the Parties, which shall be incorporated herein by a properly executed written amendment attached hereto. UNLESS OTHERWISE AGREED UPON IN WRITING, THE SERVICES BEING PROVIDED TO CLIENT AND ITS AFFILIATES ARE FOR INTERNAL USE ONLY BY AUTHORIZED PERSONNEL OF CLIENT AND MAY NOT BE RESOLD OR MADE AVAILABLE BY CLIENT OR ITS AFFILIATES TO ANY THIRD PARTY.
Outsourcing Services. Where Reseller agrees with an End User that it shall provide outsourcing services for the benefit of End User using the Products it sold/licensed to End User, then Reseller shall add the following provision in Section C (License Grant) of the Avaya End User License: "In addition to End User's right to use the Software and Documentation, Channel Partners acting as outsourcing providers to End User may access and use the Software, including Updates and Upgrades thereto, and Documentation, solely on behalf of and for the benefit of End User and to the same extent as End User as provided under this Agreement. Xxxxx shall not charge the Channel Partner acting as an outsourcing provider to End User for the foregoing rights. Channel Partners shall be obligated to comply with the terms and provisions of this Agreement. End User shall be responsible for such Channel Partners failure to comply and shall indemnify Avaya for any damages, loss, expenses or costs incurred by Avaya as a result of non-compliance with this section."
Outsourcing Services. In accordance with the charges, terms and conditions contained in this Contract, TMA agrees to furnish outsourcing services that assist the City with business personal property assessment administration. The following services will include: • Perform canvass in the Fall of each year • Process returns (Jan 1-March 1) each year • All services will be performed out of TMA’s Offices • TMA will use the City’s existing BS&A software license and VPN into the City system to perform all necessary work • Scope of the project consists of approximately 2,450 personal property parcel accounts • City is responsible for all postage including the mailing of the annual Personal Property Statements
Outsourcing Services. With SAP’s prior written consent, Licensee may permit services providers to access the Software solely for the purpose of providing facility, implementation, systems, application management or disaster recovery services to Licensee in connection with the business of Licensee for which the Software is herein licensed provided: (i) Licensee and such services provider execute a written agreement that includes provisions requiring such services provider’s compliance with the terms of this Agreement prior to such access, including without limitation non-disclosure of SAP Confidential Information; (ii) Licensee shall hold the required licenses as stated in the Software Use Rights Schedule for all employees of such services provider authorized to access the Software;
Outsourcing Services. With Avolve’s prior written consent, Licensee may permit services providers to access the Software solely for the purpose of providing facility, implementation, systems, application management or disaster recovery services to Licensee in connection with the business of Licensee for which the Software is herein licensed. Licensee agrees to be responsible to Avolve for the conduct of Licensee’s services providers to the same extent that Licensee is responsible to Avolve hereunder for the conduct of Licensee’s employees.
Outsourcing Services. In: CAiSE 2015: 485–500. This work has received fund- ing from the European Commission (XXXXX), the Spanish and the Andalusian R&D&I programs (grants TIN2012–32273 (TAPAS), TIC–5906 (THEOS) and P12– TIC-1867(XXXXX)). conditions of the SLA agreed with each client may vary, becoming it crucial for the PAIS that supports it to behave according to the SLA agreed with the client. An example could be the prioritisation of the execution of tasks for those clients whose SLAs have bigger penalties if they are not met. In this paper, we focus on the formalization of BPO SLAs as a first step to enable such SLA–aware PAIS. After a thorough analysis of the SLAs related literature for computational and non–computational services, and of more than 20 BPO SLAs from different organisations, four main aspects involved in their formalization have been identified: 1) the description of the business process provided by the service; 2) the SLOs guaranteed by the SLA; 3) the penalties and rewards that apply if guarantees are not fulfilled; and 4) the definition of the metrics used in these guarantees. According to this analysis, the general structure of SLAs for BPO services and the definition of SLOs, penalties, and rewards are very similar to those of SLAs defined for computational services. However, the service description and the definition of the SLA metrics of BPO SLAs and computational SLAs present significant differences. The reason is that, unlike computational services, BPO services are process–aware and this has a strong influence on how they are described. On the light of these requirements, our proposal to model BPO SLAs com- xxxxx well founded approaches and standards for modelling computational SLAs and process performance indicators. Specifically, we rely on WS–Agreement to provide the general SLA structure, BPMN to model the business process related to the service, PPINOT [7] for the definition of metrics, and iAgree [8] to define SLOs and penalties. The application of the proposed approach to a number of real scenarios al- lowed us to conclude that our approach is able to model all possible situations in these scenarios except for some limitations concerning the definition of SLA metrics, that shall be carried out in future work. References
Outsourcing Services. Access to the market place know as Medical Products HUB
Outsourcing Services. Procurement for Medical Equipment via the Medical Products HUB
