Priority Level Definitions & Response Times Sample Clauses

Priority Level Definitions & Response Times. All Technical Support requests must be directed to Revvity’s Technical Support team. All Technical Support cases are assigned to a specialist and prioritized based on the severity and visibility of the issue. Technical Support will attempt to troubleshoot the issue and provide a workaround solution, or it will file a defect in Revvity’s defect tracking system for remediation. Revvity will use commercially reasonable efforts to respond to requests and problems that reflect the urgency of the resolution of a request. A “resolution” can be any of the following: a work around, hotfix, service release, or an action plan to address the issue. Priority Level Definition Initial Response Target Target Resolution Method Urgent • System does not allow the Customer to view or enter result or case data necessary to determine if a sample indicates risk for a disorder • System produces results that are not equivalent to those expected to be produced as defined in the agreed upon specifications and the results cannot be modified prior to being reported • System cannot perform a function that is required for results to be reported within the lab’s standard turn-around time for a single specimen • System presents an error that prevents the completion of a reporting task and the task cannot be completed by a reasonable workaround • System cannot be accessed 4h Hotfix or workaround Moderate • System presents an error. However, results can be reported within the lab’s standard turn-around time for a single specimen and actions can be performed within the follow up system by using a reasonable workaround. • System performance is delayed. However, results can be reported within the standard lab turn- around time for a single specimen and actions can still be performed within the follow up system by using a reasonable workaround. • System does not allow an individual access to a specific module. 1d Service release or workaround Minor • An error in visual presentation, including misspelling or incorrect order or display of columns. 3d Major release or workaround
Sample 1
AutoNDA by SimpleDocs

Related to Priority Level Definitions & Response Times

  • Grievance Definitions A grievance shall be defined as any difference arising out of an interpretation, application, administration or alleged violation of this Collective Agreement. A grievance shall be categorized as follows:

  • 020 Definitions The following definitions shall be applicable to this chapter:

  • – SCOPE & DEFINITIONS 2.01 The employer recognizes the Ontario Nurses’ Association as the sole and exclusive bargaining agent for all registered nurses and nurses with a temporary certificate of registration employed by THE WILLOWGROVE LTC Residence in the City of Xxxxxxxx, save and except managers, persons above the rank of manager and persons covered by a subsisting collective agreement.

  • 050 Definitions 3.48.060 Filing of FEPC and EEOC complaints not prohibited. 3.48.070 Informal and formal procedures. 3.48.080 Costs of hearing. 3.48.090 Representation. 3.48.100 Freedom from reprisal.

  • Classification Definitions Note: The following classification definitions should be read in conjunction with: • the stream and field definitions in subclause 1.4.3 and 1.4.75 respectively: • the definitions of “or equivalent”, “work within the scope of this level” and “Engineering Associate” at the end of this Schedule; • the National Metal and Engineering Competency Standards Implementation Guide especially Table 2 of that Guide which shows the alignment between old and new titles under the Australian Qualifications Framework. For example Advanced Certificates are now known as National Diplomas and Associate Diplomas as National Advanced Diplomas; • Clause 5.1.3 (f) Points. Trainer/Supervisor/Coordinator - Level 1 A Trainer/Supervisor/Coordinator - Level I is an employee who is responsible for the work of other employees and/or provision of structured on-the-job training. Such an employee has completed a qualification at AQFIII level or above, of which at least one third of the competencies are related to supervision/training, or equivalent. Notwithstanding the above definition an employee who is mainly engaged to perform work supervising or coordinating the work of other employees and who has sufficient additional training beyond that of those coordinated or supervised so as to enable the employee to perform work within the scope of this level shall be classified at this level. Trainer/Supervisor/Coordinator - Level II A Trainer/Supervisor/Coordinator - Level II is an employee who is responsible for the supervision and/or training of Trainers/Supervisors/Coordinators - Level I. Such an employee has completed an AQF IV or V qualification or equivalent of which at least 50% of the competencies are in supervision/training. WAGE GROUP: C14 Engineering/Production Employee - Level I As Engineering/Production Employee - Level I is an employee who is undertaking up to 38 hours induction training which may include information on the enterprise, conditions of employment, introduction to supervisors and fellow workers, training and career path opportunities, plant layout, work and documentation procedures, occupational health and safety, equal employment opportunity and quality control/assurance. An employee at this level performs routine duties essentially of a manual nature and to the level of his/her training:

  • Overtime Work Definition Overtime for non-exempt employees working any work schedule is actual time worked in excess of forty (40) hours per workweek.

  • Grievance Definition A grievance is an allegation by an employee or a group of employees that there has been a violation, misapplication, or misinterpretation of this Agreement, which occurred during the term of this Agreement. The term “grievant” as used in this Article includes the term “grievants.”

  • SECTION I - DEFINITIONS As used in this Agreement, the following terms shall have the meanings ascribed herein unless otherwise stated or reasonably required by the Agreement, and other forms of any defined words shall have a meaning parallel thereto.

  • PROJECT DEFINITIONS The following capitalized terms have the meanings assigned below for purposes of Exhibits A and B.

  • 000 DEFINITIONS 6.100 Maintenance shall be work performed for the repair, renovation, revamp and upkeep of property, machinery and equipment within the limits of the plant property.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!