Priority Technical Support. This Service provides 24x7 accesses to advanced-level technicians. When you contact a technician, you must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve your problem over the telephone and may direct you to download and install software updates. If a problem covered by the Lenovo Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service.
Priority Technical Support. Under this Service, Lenovo will provide You with 24x7 access to advanced-level technicians via a toll-free telephone number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described further below. When You contact a technician, You must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve Your problem over the telephone and may direct You to download and install software updates. If a problem covered by the Lenovo Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service.
Priority Technical Support. Under this Service, Lenovo will provide You with 24x7 access to advanced-level technicians via a toll-free telephone number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described further below. When You contact a technician, You must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve Your problem over the telephone and may direct You to download and install software updates. If a problem covered by the Lenovo Limited Warranty L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. May 2015 cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service.
Priority Technical Support. During the Term, you may submit a commercially reasonable number of technical support Incidents (as determined by cPanel in its sole discretion) through the cPanel Customer Portal. The technical support services are only for questions or issues relating to the Software or third-party software included with the Software. As set forth in the Tech Agreement, Priority Support does not include server problems such as operating system kernel upgrades or other issues not related to the Software. Questions regarding functionality of the Software or other frequently asked questions can many times be answered by using our documentation, FAQ section and our user forums. If you cannot find the answers to your questions in any of these areas, you can submit a support request so that our technical support department can help you. This can be done via WHM or by visiting xxxxx://xxxxxxx.xxxxxx.xxx/submit. cPanel's technical support services and any technical support or advice provided by cPanel via the website or user forums is provided by cPanel subject to the Tech Agreement. The complete text of the Tech Agreement may be found at xxxx://xxx.xxxxxx.xxx/legal/noc.html (or such other URL as cPanel may designate from time to time). cPanel shall provide the technical support services solely during the Term of this Agreement.
Priority Technical Support. Respond Resolve Notes ● Any small impact on the system that impacts call processing, traffic handling or End User but does not prevent operator delivering service to the End Users. ● Serious impact on operations and maintenance functionality. ● Any condition that does not impact the functionality of the system or impact service to End Users. P4 - Low Priority 1 business day 5 business days All Customer calls are default logged as LOW (priority 4) until triaged. Examples include: ● Single user affected, but operational. ● Problem has a temporary workaround. ● Partial failure of redundant service. ● Performance issues. ● General questions, feature requests or requests for information. Product Support Product Support relates to support for our branded Products or Services. The objective of Product Support is to maintain the Products and Services and to deal with escalated issues and problems. Product Support is provided by us. Product Support consists of: ● Ascertaining if a problem is caused by an error in the code or some other component or in system design; ● Applying bug fixes to the code and releasing code revisions containing bug fixes together with appropriate release documentation; ● Investigating problems in Third Party products and identifying any known problems; ● Releasing patches to Technical Support teams for implementation.
