Proactive Monitoring. Contractor acknowledges and agrees that the performance of Services in accordance with this Agreement is critical to State’s business and that State requires metrics to monitor such performance. Accordingly, at no cost to State, Contractor shall, and, if requested by State shall cause each Contractor Solution Partner to: (a) provide to State, on a quarterly basis, data (or metrics) regarding its progress in improving the quality and productivity of Contractor Personnel providing services pursuant to or in connection with this Agreement, including data on the number of Contractor Personnel, average experience, and turnover (on a project basis); (b) provide to State, on a quarterly basis, data on each project covering such matters as productivity, quality and timeliness, new development productivity measures (function points per person/day, error rates per function point, etc.) and maintenance project measures (requests serviced weekly etc.); and (c) provide to State a log reflecting State open issues that is to be updated on a monthly basis. In addition to the periodic delivery described above, Contractor agrees to provide State with the foregoing information within fifteen (15) days of a request made by State for the same.
Proactive Monitoring. Both Amito and Dynamic proactively monitor your server infrastructure; the client does not need to monitor the server themselves. If we find that a server or servers are sustaining a heavy load, then additional resources will be applied either by Dynamic or Amito. If a server goes off-line for any reason, then again, either Dynamic or Amito will take steps to bring the server back online, without the need for the client to alert Dynamic. At no time does the client need to liaise directly with Xxxxx.
Proactive Monitoring ilicomm will provide a continuous proactive monitoring service of Virtual Machine status and resources, and any alerts will be received and dealt with by the ilicomm support team in line with the SLA. As standard we will monitor:
Proactive Monitoring. Pilot provides 24/7 monitoring of Pilot-owned devices. Pilot does not proactively monitor all Customer Equipment using ICMP and/or SNMP protocols. In the event that a Pilot-owned device becomes unreachable from our Network Operations Center, Pilot will attempt to contact Customer via phone and/or email within 15 minutes. Failure to proactively monitor a Service will result in the automatic issuance of an account credit in accordance with the credit schedule.
Proactive Monitoring. For applicable RSS-enabled Pyxis Products, BD will provide continuous 24/7/365 monitoring of the performance of the applicable RSS-enabled Pyxis Products via RSS and will proactively notify identified Customer representatives of specific alarms and events that BD has acted upon either to prevent a reactive service condition or to correct a reactive condition that may have occurred.
Proactive Monitoring. For SLAs 4-6, proactive monitoring is included.
Proactive Monitoring. SIP Trunk has proactive monitoring. When the connection to the CE router at the customer's location is lost, an alarm to Telenor's monitoring system is generated. Within the customer's service time, Telenor will contact the customer to inform about a possible service fault. If a thorough fault analysis and consultation with the customer show an actual service fault, Telenor will begin fault repair in accordance with the description of the customer's SLA. Downtime is calculated from the time when the customer has clarified that there is an actual fault in the service and until such fault has been repaired. Telenor must immediately be informed of any faults in the service discovered by the customer, irrespective of the proactive monitoring. Telenor contacts the customer's contact in accordance with the agreement concluded with the customer.
Proactive Monitoring. Supplier's National Internet Network Operations Center ("NINOC") will monitor Customer's Dedicated Internet Circuit(s) for port availability via standard electronic pings at regular intervals ("Proactive Monitoring"). It is an objective of Supplier that should Proactive Monitoring reveal port unavailability, Supplier will open a trouble ticket on Customer's behalf and will use good faith efforts to notify Customer of the port unavailability. It is Customer's responsibility to provide Supplier with accurate contact information and to update this information as needed. If Customer does not provide Supplier with accurate contact information, Supplier will use reasonable efforts to notify Customer using available information. Proactive Monitoring doe not relieve Customer of its obligations to open a trouble ticket in the event Customer is aware of a Service interruption. Any credits resulting from Service interruptions will be upon Customer request only; no credits will be made automatically. List of Exhibits Exhibit A Dedicated IP Service Level Agreement Exhibit B.1 Dedicated IP Services Rates Exhibit B.2 Dedicated IP Services Rates, Burstable Service Exhibit A—Dedicated IP Service Level Agreement DOMESTIC SERVICE
Proactive Monitoring. The VENDOR environment is closely monitored with proactive solutions. Operations personnel are notified by the proactive monitoring solutions if there are any material Errors in the VENDOR Service.
Proactive Monitoring. The Box environment is closely monitored with proactive solutions. Operations personnel are notified by the proactive monitoring solutions if there are any material Errors in the Box Service. TECH\1090822.4
