Procedures for Requesting Maintenance Services i. The County generally anticipates performing repairs and maintenance during hours when the shelter is least occupied. Except in emergencies, the County will endeavor to notify the Contractor by phone or email in advance when such work will be performed during peak-occupancy hours. The County shall inform all DES staff and outside contractors of guest confidentiality rules. The Contractor’s staff will maintain a log of all contractors who performed routine work on the facility, to include date, time, and work performed.
Procedures for Requesting Maintenance Services. The County generally anticipates performing repairs and maintenance during hours that are most convenient to program operations. Except in emergencies, the County will endeavor to notify the Contractor by phone or email in advance when such work will be performed during peak-occupancy hours. The County will inform all Department of Environmental Services (DES) staff and outside contractors of guest confidentiality rules. The Contractor’s staff will maintain a log of all contractors who performed routine work on the facility, to include date, time, and work performed. To avoid unauthorized work or duplicate applications for service or project work, DES will accept requests only from designated DHS and program staff. The Contractor will provide DES with names of designated staff who are authorized to submit work requests. As follows:
