Proposals For Review Meetings And Customer Care. The Care Trust will monitor and keep under review performance under this Agreement. The quality of the provision of the Services to the Care Trust will be assessed annually via feedback from customers (and other relevant key stakeholders). Senior managers representing the Services will be available to attend twice yearly meetings (normally around March and October each year) with the Care Trust to agree specific targets and review performance against previous targets and the activities detailed in this Agreement. Quarterly updates on progress against agreed targets will be provided to the Care Trust. Either the Service provider or the Care trust may request meetings with one another at any time to discuss issues relating to this agreement and both will use their best endeavours promptly to facilitate such meetings if requested. To provide the Care Trust with relevant statistical information to assist the process of monitoring, reviewing and continuously improving the performance of the delivery of the Services. To complete and return to the Service Provider any annual Client Satisfaction Survey circulated by or on behalf of the Service Provider.
Proposals For Review Meetings And Customer Care. An annual meeting will be held with the Care Trust to agree Directorate- specific targets and review performance against previous targets and the activities detailed in this agreement. Quarterly updates on progress against agreed targets will be provided to each Directorate and monitoring meetings held bi-annually. If issues arise outside the agreed meeting timetables, ad hoc solutions will be effected by liaison between the appropriate service manager in Exchequer & Benefits and the Care Trust Director of Finance & Corporate Services.
Proposals For Review Meetings And Customer Care. Regular contact will be maintained as part of the partnership. Formal meetings will be held between senior officers of the Adults Care Trust and Financial Services. These meetings will be minuted and chaired by the Director of Finance – Torbay Council. Operational contact and liaison will be maintained as required between Financial Services and Adults Care Trust. The Adults Care Trust will adhere to the Council’s polices with respect to Customer Care.
Proposals For Review Meetings And Customer Care. An annual meeting will be held with the Care Trust to agree specific targets and review performance against previous targets and the activities detailed in this agreement. Quarterly updates on progress against agreed targets will be provided. The agreement in respect of Payroll and Management Information Services will operate until 31 March 2006. In respect of Learning and Development Services, the agreement will operate until 31 March 2007. This agreement can be extended or terminated by mutual agreement of the parties.
Proposals For Review Meetings And Customer Care. Active liaison between the parties is essential. Liaison will focus on reviewing the operation and performance achieved under this Agreement and developing it to ensure it meets changing needs. It is essential that a close working relationship is established in order to guarantee the provision of an effective I.C.T. Service. Liaison will be achieved via: o Day to day operational feedback and contact from individual ICT support teams. (ie help Desk, PC Support, I.C.T. Development Project Team, Data Protection & FOI officer, Training team, etc) o I.C.T. representatives at Care Trust IM&T Meetings o Two way forums specially designed for feedback (Six monthly) o Regular surveys (through questionnaires)
Proposals For Review Meetings And Customer Care. Budget Provision Of The Service
Proposals For Review Meetings And Customer Care. An annual meeting will be held with the Torbay NHS Care Trust , attended by the Assistant Director, Performance and Policy to review progress against agreed milestones and finalise the proposed work programme for the following year. Quarterly review updates against this work programme will be provided. The Performance Information Manager will attend the Senior Management Team Meeting to present the bi-monthly performance report, and advise on social care performance issues. The Performance Information Team will contribute to the work of the Performance Monitoring Group.
Proposals For Review Meetings And Customer Care o Client liaison meetings to take place quarterly, regular contact/feedback to be maintained as appropriate. Both parties committed to open and honest communication. o Monthly CAMT meetings as outlined in 2 and 5 above.
Proposals For Review Meetings And Customer Care o Client liaison meetings to take place quarterly, regular contact/feedback to be maintained as appropriate. Both parties committed to open and honest communication.
Proposals For Review Meetings And Customer Care. Management of services to be conducted through bi-monthly joint arrangement with Service Manager EDS: Xxxx Xxxxx, Zone Manager Paignton South: Xxxxx Xxxxxx and Xxxxx Xxxxx, Children’s Service Manager.
