Provider(s) Consumer Input Capacity Sample Clauses

Provider(s) Consumer Input Capacity. For each Provider involved, describe how the administrative structure will include opportunities for ongoing input by representative family members and service consumers. Xxxxxx will include a parent partner on the management team supervising their RBS program in addition to working with the CCTs. In addition, several formal and informal techniques will be used for obtaining family and youth feedback including focus groups, confidential interviews conducted by non-threatening interviewers and mid-service and exit satisfaction surveys.

Provider(s) Consumer Input Capacity. For each Provider involved, describe how the administrative structure will include opportunities for ongoing input by representative family members and service consumers. Five Acres currently has a Parent Advisory Panel and a Youth Advisory Panel. These advisory panels have direct access to upper management including the Executive Director. Family members have participated in the strategic planning retreat with Leadership Staff and Board members for the last 2 years and will continue to be part of the process in the future. This strategic planning process utilized feedback from family members from all agency programs to focus the strategic plan on the areas that were most important to them. In addition Five Acres will include a parent partner on the management team supervising their Open Doors program. Hathaway-Sycamores is committed to ensuring family voice is present at every level within the agency, from having a previous parent consumer on the Board of Directors to having a parent partner on the leadership team as well as all levels of management including oversight of the Open Doors program. Xxxxxxxxx currently is holding a parent support with intent that this group will give input to a Hillsides Parent/Family Guide. They will continue to offer this support service. It is through this type of family input that Hillsides expects to provide family friendly services from the point of initial contact. Open Doors parent partners will be assigned to each caregiver involved in the Open Doors program. It will be the Parent Partner‟s responsibility to ensure family voice and choice throughout the Open Doors arc of care. As Hillsides wants to promote open communication and opportunities for input, comment boxes exist throughout the agency. Xxxxxxxxx‟ Executive Director reviews all comments. In addition, family members are informed of the organization‟s procedure for filing a complaint which includes information of how to contact staff supervisors including the Executive Director. All programs gather information on the client and family‟s level of satisfaction with services through use of the YSS, YSS-F and Field Based Satisfaction Survey. Outcomes of these surveys are reviewed by an administrative team. Each agency will have a ratio of 1:10 parent partners to children working with the Open Doors clients (all staff ratios will comply with the Wraparound contract and its amendments). In addition, several formal and informal techniques will be used for obtaining f...